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- Help desk analysts: What should they do during downtime?
- Help desk analysts: What should they do during downtime?article roota discussion about a non-discussion topic...I listened to the following podcast:Help desk analysts: What should they do during downtime? Date: May 2, 2006 @ 1:19 pmCategories: IT Management, Help DeskSubject: Should help desk analysts be allowed to do whatever they...
- Tags: help desk, downtime, bill detwiler, help desk analysts, UncleRob, off-topic, podcast, information technology, IT helpdesk
- Discussion threads 2006-05-05
Additional Resources
- Target Helpdesk (exe)
- Helpdesk software that is right on-the-mark. Target Helpdesk does much more than call logging. It is affordable and easy to use. Target Helpdesk is the complete help desk software solution that saves you time and money. Try Target Helpdesk for yourself and begin hitting your targets starting today. Version 2.6.5...
- Tags: Help Desk, Call Centers, It Operations
- Software downloads 2007-05-25
- Internal Helpdesk Quotation
- I'm working on Setting up Helpdesk and not I am drafting a SOW for a Helpdesk project but I'm not sure where and how to start it. Is there any guideline and sample for this task?Window A Sharepoint Services is free with Windows 2003 server, a help desk tempalte is...
- Tags: Call centers, help desk
- Q&A 2006-06-13
- MS CRM vs. real Helpdesk System
- Hello, I am preparing to defend my views on not wanting to use MS CRM software as a helpdesk system for my IT dept. I am looking at something more along the lines of Trackit, or something where I can use their tied in software to combine my helpdesk...
- Tags: Call centers, endwarde@..., help desk
- Discussion threads 2007-04-18
- What is the best Helpdesk Software solutions.
- I'm evaluating different types of Helpdesk Software solutions in the internet but seems to many out there.Could somebody our there share some of experiences on using helpdesk software solutions? and share thoughts on what do think are the best helpdesk software that i can used.My basic requirements are:1. web based.2....
- Tags: Call centers, asarreal@..., help desk, Helpdesk Software
- Discussion threads 2007-08-16
- HelpDesk IQ - Recorded Demonstration
- HelpDesk IQ is the call and asset tracking solution for small business that can be installed and working for you in less than an hour. Join this webcast for a demonstration of HelpDesk IQ and learn more.
- Tags: BMC Software Inc., HelpDesk IQ, Help Desk, Call Centers, It Management, It Operations, It service Management
- Webcasts
- Helpdesk Functions in HP Web Jetadmin
- HP Web Jetadmin contains many tools for troubleshooting printers. As a result, it is increasingly being used as a Helpdesk troubleshooting tool. HP Web Jetadmin includes several features whereby Helpdesk personnel can remotely troubleshoot printers without having to physically visit the location where the printer resides; significantly reducing the time...
- Tags: Hewlett-Packard Co., HP Web Jetadmin, Help Desk, Printers, Call Centers, It Operations, Hardware, Peripherals
- White papers 2005-11-01
- Change default from address in when replying to e-mails
- We recently migrated to Exchange 2003 from 5.5. We have several general e-mail boxes the many peaple use, for example Helpdesk. Since we migrated, when a user replies to a message from one of these mailboxes (ex. Helpdesk) the default "From" address shows up as whatever user account is associated...
- Tags: Call centers, johniiipo, help desk, e-mail
- Discussion threads 2007-09-17
- Optimizing Your Help Desk: Watch Out for Warning Signs!
- Optimizing Your Help Desk: Watch Out for Warning Signs! Is your help desk reaching its full potential and maximum effectiveness? Be on the lookout for signs that indicate your helpdesk might not be operating optimally. For example, a helpdesk that experiences minimal user complaints and low call...
- Tags: Help Desk, Call Centers, It Operations
- White papers 2004-09-01
- Helpdesk solutions continued
- helpdesk software to check outI was reading your posts on helpdesk software. I have not tried the two you have mentioned. But there is another good one out there; it is called Track-IT it was originaly by Blue Ocean software then it was sold to intuit,...
- Tags: Call centers, mirage@..., help desk, software
- Discussion threads 2007-06-08
- LBE Web Helpdesk (zip)
- Helpdesk software operated via your Web browser. Use LBE Web Helpdesk on the Internet, an Intranet or even run it locally on a stand-alone machine. Can be installed on any Microsoft Web server. Can be accessed from any machine running a Javascript enabled Web browser. Sensibly priced: We charge per...
- Tags: Web, Web Browser, Help Desk, Call Centers, Web Browsers, Databases, It Operations, Internet, Enterprise Software, Software, Data Management
- Software downloads 2006-05-26
- How to stop walk-ins at the helpdesk
- Hey all,I was wondering what were some ways to stop people from dropping by the helpdesk, and have them just give us a call instead?Thanks,Ryan
- Tags: feedback, hardware, help desk, it management, linux, networking, off-topic, project management, ryanramdeen@..., security, software, windows
- Discussion threads 2007-01-14
- The Love/Hate of HelpDesk
- I put on a special helpdesk webinar today for some of my customers. We focused on the Love/Hate relationship of HelpDesk for Valentines Day. If you would like to view it you can download it from webex here:https://grouplink.webex.com/grouplink/onstage/tool/record/viewrecording1.php?EventID=241983023&Rnd=0.5523857778367776 There were a couple of hiccups with the sound at...
- Tags: kbrown@..., help desk, Love/Hate
- Discussion threads 2007-02-14
- How many helpdesk needs for one company with 700 staff?
- How many helpdesk needs for one company with 700 staff?addition informationOnly one office in China with 700 staff.In theory, how many helpdesk we need
- Tags: Call centers, allanchaw@..., help desk
- Discussion threads 2006-12-13
- Gartner reports
- I am a helpdesk technician. Our organization has 1900 users and only 2 helpdesk staff. I am trying to convince my CIO and the director that we need at least 4 helpdesk staff to support 1900 users. Does any one have recent Gartner reports ? I know it cost...
- Tags: Call centers, boppi1@..., Gartner Reports, help desk, Gartner Inc., helpdesk staff
- Discussion threads 2007-08-03
- ActiveXperts Helpdesk System (exe)
- ActiveXperts HelpDesk System is a powerful, Web enabled support management system designed for help desks, call centers, customer support centers and ICT departments. It is designed to provide a complete support solution, to streamline helpdesk processes. The product runs as a service on Windows 2008,2003,Vista,XP and2000. This version is the...
- Tags: ActiveXperts Software, ActiveXperts HelpDesk System, Help Desk, Call Centers, It Operations
- Software downloads 2008-05-21
- Oil Giant Finds Remedy for Helpdesk Problems
- Oil firm Total has introduced new helpdesk software to allow its UK operations to deal more efficiently with customer complaints and iron out logistics problems. Total UK introduced a national helpdesk system from Remedy that centralised the management of calls received throughout its organisations. For the first time this allowed...
- Tags: Remedy Corp., Help Desk, Call Centers, Supply Chain, It Operations, Business Operations
- Case studies
- I.T. HelpDesk - ITIL Best Practices - Service Support Tools for Novell or Linux... - Especially for Govt., Edu., and Healthcare
- In this webcast, you will see how TSTC is using GroupLink's I.T. HelpDesk to achieve a "best practices" environment. You will also see how this solution integrates with GroupWise, eDirectory and ZENworks.
- Tags: Novell Inc., Information Technology, Health Care, Tool, ITIL, Linux, Directory Services, E-mail Servers, E-mail Clients, Strategy, It Services, Operating Systems, Software, Enterprise Software, Management
- Webcasts
- Desktop Alert for 2nd Inbox
- I am the IT/Helpdesk tech for our company and we use MS Office 2003. I love MS Outlooks Desktop Alert feature, but I manage 2 E-mail boxes my personal work Inbox and the Helpdesk Inbox. Is there anyway to get the Desktop alert feature to work with the second helpdesk...
- Tags: Inbox, help desk, mikerotech@..., e-mail, desktop
- Q&A 2006-08-25
- Helpdesk management software
- Hi,I recently started a new job and one of my task is to evaluate helpdesk management software. I am trying one called Ambercat which is not too bad but it lacks couple of functions that we want eg user tracking no etc.Just want to know if anyo
- Tags: Call centers, Exp, help desk, software
- Discussion threads 2006-12-10
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