Sponsored White Papers, Webcasts, and Downloads
TechRepublic Resources
- IT Help Desk
- Friends Hi,I would like to have the details of the Help Desk prob technical and IT Infrastructure interview questions.I am new to this forum and found that all of them are really very helpful. Hope same happens to me as well.ByeJaythis link has the basic ten questions. cut and paste...
- Tags: Help desk
- Q&A 2005-06-27
- Forrester Best Practices: Improving IT Service Delivery and Support
- The IT help desk is the guardian of day-to-day business productivity, and more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with the support services they receive. To learn best practices...
- Tags: Information Technology, Best Practice, Forrester Research Inc., IT Help Desk, Help Desk, Call Centers, Strategy, It Operations, Management
- Webcasts 2008-01-23
- Forrester Best Practices: Improve IT Service Delivery and Support
- The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with the support services they receive. Check out this TechRepublic...
- Tags: Information Technology, Best Practice, Forrester Research Inc., Service Delivery, IT Help Desk, Strategy, Management
- Webcasts 2008-05-07
- Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
- The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with the support services they receive. View this Webinar, featuring...
- Tags: Information Technology, Best Practice, Forrester Research Inc., Service Delivery, IT Help Desk, Strategy, Management
- Webcasts 2008-01-23
Additional Resources
- Meet help desk challenges with our IT Help Desk Survival Guide, Second Edition
- Editor's note: If you'd like to learn pointers for optimizing your help desk, you'll like our help desk content package. Included are three free-with-membership articles—"Create structured training for new help desk staffers," "Write your help desk's mission statement to raise team awareness," and "Managers offer suggestions for motivating your help...
- Tags: help desk, Toni Bowers, information technology
- Technical articles 2004-04-16
- How Does Your IT Help Desk Measure Up?
- Today's IT help desks must respond to their companies' ever-growing service needs - without increasing their already strained staff and budgets. How efficient do you think your IT help desk really is? If you think your IT help desk could do better, it's time for an IT...
- Tags: Information Technology, Strategy, Management
- White papers 2006-08-14
- IT Help Desk Survival Guide, Third Edition
- Burn your own CD version of TechRepublic's IT Help Desk Survival Guide, Third Edition. This download is a complete image of the CD available formerly for sale in our TechRepublic catalog. TechRepublic's IT Help Desk Survival Guide, Third Edition provides tools and recommendations to help you better...
- Tags: Download, TechRepublic Inc., Information Technology, Help Desk, Call Centers, Productivity, Strategy, It Operations, Management
- Download resources 2007-06-29
- Driving IT Help Desk Efficiency with Customer-Centric Remote Support
- The IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure on the IT help desk. That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce. Download the Whitepaper to learn: ...
- Tags: Information Technology, Citrix Systems Inc., Remote Support, Workforce, Remote Administration
- White papers 2008-10-09
- IT Help Desk Executive Survey Summary: How organizations use technology to support a distributed workforce
- Today's workforce is a mobile one — more likely to be on the go than sitting in an office down the hall from the IT help desk. This shift in the traditional workspace has introduced new, more complex IT support challenges. Download this Executive Survey Summary to...
- Tags: Information Technology, Citrix Systems Inc., Survey, Workforce, Workforce Management, Strategy, Recruitment & Selection, Remote Administration, Payroll Solutions, Human Resources, Management
- White papers 2007-06-06
- IT help desk: Hot in fourth quarter
- There might be reason for IT help desk pros to smile, according to the latest IT hiring and skills report from Robert Half Technology. by Toni Bowers
- Tags: Hiring, Information Technology, Recruitment & Selection, Strategy, Help Desk, Human Resources, Workforce Management, Management, It Operations, Toni Bowers
- Blog posts 2008-09-03
- Swapping old help desk technology for new saves money and boosts service
- Two years after rolling out a new IT service management tool for its help desk, Jostens, Inc. has saved more than $100,000 and improved service by 40 percent, among other positive metrics, said Selmer Peterson, director of client and technology services for the Minneapolis-based company.In the spring of 2001, Jostens...
- Tags: David Southgate, help desk, Jostens
- Technical articles 2003-09-25
- Is there no career opportunity for the Help Desk pro?
- In a piece published today on Computerworld, Thomas Hoffman writes that people look at the career opportunities for Help Desk pros two ways: One, that the Help Desk is a dead-end job and two, that it is a perfect opportunity to see how a company works and flex your people...
- Tags: Help Desk, Call Centers, Professional Development, It Operations, Career, Toni Bowers
- Blog posts 2008-04-30
- Reverse the help desk as a cost center perception
- Ticketing systemWhat is a recomended solution for a small SME (300+ users) to track help desk calls and to store and track CI items and changes?RE: Reverse the help desk as a cost center perceptionGood article. There's a lot of companies that don't utilize the information available through the...
- Tags: Call centers, help desk
- Discussion threads 2008-09-18
- Prevent help desk burnout (part 2)
- Skilled employees are difficult to find and even harder to keep. Learn what you can do to increase employee retention and fight burnout.Last week, I started this series with a description of my personal burnout experience. I was working at an IT help desk and needed a change. (To check...
- Tags: Call centers, Recruitment & Selection, Bill Detwiler, job, help desk, burnout, phone
- Technical articles 2000-08-01
- Night-shift boredom on the help desk
- AgreeI completely agree with this. Many times even I am alone in the night shift and get bored.RE: Night-shift boredom on the help deskI am a deskside tech, and I haven't done night shift, but right now due to a hiring freeze (and due to me setting up stable images...
- Tags: Call centers, help desk, game
- Discussion threads 2009-06-23
- Outsourcing help desk pays benefits in asset management
- This is the second article in a series on IT outsourcing in the financial services industry. Mark Vernon reports on Business Process Outsourcing, an especially hot initiative in financial services. Read about the benefits Merrill Lynch realized in a deal with Unisys. Stay up to date with the latest...
- Tags: BPO, Merrill Lynch & Co. Inc., Unisys Corp., Mark Vernon, Business process outsourcing (BPO), Operational planning, IT Services, Call centers, asset management, asset, benefit, business process, outsourcing, help desk, Financial Service IT Newsletter, Financial Service, Carmichael, It Operations, Business Operations, Outsourcing & Subcontracting
- Technical articles 2005-05-03
- CA Leverages Its Own Product - Unicenter ServicePlus Service Desk to Manage Worldwide Help Desk
- With approximately 17,000 employees worldwide, CA is a company that needs a responsive IT help desk. They rely on its own Unicenter ServicePlus Service Desk product to ease the help desk process for everyone involved. Worldwide, 75 CA call center technicians take more than 4,000 calls per week. The result...
- Tags: Service Desk, CA Unicenter, Computer Associates International Inc., Help Desk, Call Centers, It Operations
- Case studies
- Help Desk Knowledge Base - Click-Through Demo 1 (Windows)
- This is a portable, interactive demo that closely simulates the UI and functionality of an actual solution. Installs to your Start menu and includes a presenter script. Scenario Summary: IT help desk knowledge base solutions based on the Microsoft Office System can help IT organizations effectively control escalating help desk...
- Tags: Information Technology, Microsoft Windows, Help Desk, Call Centers, It Operations
- Software downloads 2007-10-05
- The Evolution of the IT Help Desk to the Service Desk: An Examination of Current and Future Trends
- What's so great about a help desk? Plenty, if it has kept pace with evolving information technology. The technology environments have made quantum leaps in the past decade, but most organizations are still operating with the dated model of simpler times, when fewer things went wrong. In that era, sending...
- Tags: Service Desk, Information Technology, CompuCom, Help Desk, Call Centers, Strategy, It Services, It Operations, Management
- White papers 2006-01-01
- Managers offer suggestions for motivating your help desk staff
- For IT help desk managers, keeping employees excited about their careers can be difficult. The repetitive, sometimes aggravating nature of life in the call center can drive some talented IT pros running in the opposite direction.According to a survey conducted by the Incoming Calls Management Institute ICMI, over a third...
- Tags: agent, call-center, help desk, information technology, job, John Woodfin, Nicole Allard, team
- Technical articles 2003-06-03
- << Previous
- page 1 of 1
- Next >>
