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TechRepublic Resources
- Meet help desk challenges with our IT Help Desk Survival Guide, Second Edition
- PMCreating A Help Desk
- Tags: IT Help Desk Survival Guide, Meet help desk, Second Edition, help desk managment, ronbhs@..., it management, help desk, information technology
- Discussion threads 2006-08-12
- Meet help desk challenges with our IT Help Desk Survival Guide, Second Edition
- Editor's note: If you'd like to learn pointers for optimizing your help desk, you'll like our help desk content package. Included are three free-with-membership articles—"Create structured training for new help desk staffers," "Write your help desk's mission statement to raise team awareness," and "Managers offer suggestions for motivating your help...
- Tags: help desk, Toni Bowers, information technology
- Technical articles 2004-04-16
Additional Resources
- IT Help Desk Survival Guide, Third Edition
- Burn your own CD version of TechRepublic's IT Help Desk Survival Guide, Third Edition. This download is a complete image of the CD available formerly for sale in our TechRepublic catalog. TechRepublic's IT Help Desk Survival Guide, Third Edition provides tools and recommendations to help you better...
- Tags: Download, TechRepublic Inc., Information Technology, Help Desk, Call Centers, Productivity, Strategy, It Operations, Management
- Download resources 2007-06-29
- IT Security Survival Guide, Second Edition -- ISO
- Burn your own CD version of TechRepublic's IT Security Survival Guide, Second Edition CD-ROM, the companion to the book IT Security Survival Guide. This download is a complete image of the CD available for sale in our TechRepublic catalog. The companion CD-ROM contains a variety of end-user training tools and...
- Tags: IT Security, Information Technology, ISO, Security
- Download resources 2004-11-25
- The Ultimate Field Guide for Survival in the African Bushveld (exe)
- This encyclopedic, no-bull survival guide is essential reading for anyone venturing into the wild places of Africa. No other guide deals specifically with African conditions and situations or covers such a wide variety of subjects in such incredible detail. The Ultimate Field Guide for Survival in the African Bushveld prepares...
- Tags: Africa, Food & Beverage, Productivity, Manufacturing
- Software downloads 2005-07-07
- Practice good business and become the ideal eBay seller
- This sample chapter, taken from The eBay Survival Guide: How to Make Money and Avoid Losing Your Shirt, discusses what it takes to be an ideal seller on eBay. What does an ideal eBay seller look like? He or she describes the merchandise accurately, ships quickly, doesn't...
- Tags: eBay Inc.
- Book chapters 2005-11-16
- How Does Your IT Help Desk Measure Up?
- Today's IT help desks must respond to their companies' ever-growing service needs - without increasing their already strained staff and budgets. How efficient do you think your IT help desk really is? If you think your IT help desk could do better, it's time for an IT...
- Tags: Information Technology, Strategy, Management
- White papers 2006-08-14
- Fact or Fiction Security Survival Guide: Clearing Up Misconceptions, Myths and Mistruths about Security
- The security space can be one of the most confusing territories to traverse as an IT decision-maker. These days there are just so many misconceptions about security's hot topics that it can sometimes be difficult to know what is true or false about security strategies and technologies anymore. Finding the...
- Tags: Misconception, Lumension Security, Security
- White papers 2008-06-26
- Use syslog to monitor and troubleshooting Cisco devices
- This sample chapter, taken from Cisco Press' Network Administrators Survival Guide, presents an overview of the syslog protocol and shows you how to deploy an end-to-end syslog system. Learn about the syslog protocol and how to deploy a centralized logging facility to collect syslog messages from all...
- Tags: Monitor, Cisco Systems Inc.
- Book chapters 2005-10-28
- First Aid Guide (zip)
- An illustrated survival guide with step-by-step instructions, a world-wide list of emergency phone numbers, first aid techniques, and detailed description of what-to-do in over 60 medical emergency conditions.
- Tags: Phone, Productivity, Telecom & Utilities
- Software downloads 2007-03-27
- Home and Small Office Tool Kit - ISO
- Burn your own CD version of TechRepublic's Home and Small Office Tool Kit, the CD-ROM companion to Home Office Computing Survival Guide. This download is a complete image of the CD available for sale in our TechRepublic catalog. Whether you've decided to add the efficiency and commonsense practicality...
- Tags: ISO, Small Office
- Download resources 2005-03-22
- First Aid Guide for Palm OS (zip)
- An illustrated survival guide with step-by-step instructions, a world-wide list of emergency phone numbers, first aid techniques, and detailed description of what-to-do in over 60 medical emergency conditions.
- Tags: Phone, Operating System, Palm Inc., Palm OS, Productivity, Telecom & Utilities, Operating Systems, Handhelds, Software, Hardware
- Software downloads 2007-03-15
- Practice good business and become the ideal eBay seller
- What does an ideal eBay seller look like? He or she describes the merchandise accurately, ships quickly, doesn't pad selling prices with "handling" charges, and leaves Feedback for buyers as soon as they pay.This sample chapter, taken from The eBay Survival Guide: How to Make Money and Avoid Losing Your...
- Tags: eBay Inc., eBay Survival Guide, Avoid Losing, merchandise
- Download resources 2005-11-16
- SQL Server Survival Guide for Net Admins PDF
- This resource will guide you through some of the basic SQL functions. We divided it into two sections: SQL Server Basics covers common tasks you may be called upon to perform; Transact-SQL Reference introduces the fundamentals of T-SQL code and query building to help you find information in your database....
- Tags: Microsoft SQL Server Transact-SQL, Administrator, Adobe PDF, Microsoft SQL Server, Server, Databases, Enterprise Software, Software, Data Management
- Download resources 2004-10-07
- Windows Group Policy Quick Guide
- One way for help desk technicians and network administrators to reduce help desk calls and protect their networks is to limit the damage that curious users can cause by meddling with desktop and server settings. A great tool for preventing potentially harmful tinkering is Windows Group Policy. This Quick Guide...
- Tags: Group Policy, Help Desk, Call Centers, Microsoft Windows, It Operations, Operating Systems, Software
- Download resources 2004-10-11
- SQL Server Survival Guide for Network Administrators
- Microsoft's SQL Server can be a scary place, especially if you don't have much database experience. So we put together this resource to help guide you through some of the basic SQL functions. We divided it into two sections: SQL Server Basics covers common tasks you may be called upon...
- Tags: Microsoft SQL Server Transact-SQL, TechRepublic Inc., Microsoft SQL Server, Server, Databases, Enterprise Software, Software, Data Management
- Download resources 2005-01-05
- TechRepublic Real World Guide: Improving Help Desk Service Levels
- The TechRepublic Real World Guide: Improving Help Desk Service Levels collects proven recommendations for developing proper end user-support ratios, establishing policies for communicating with users, improving service levels and more.
- Tags: TechRepublic Inc., Help Desk, Call Centers, It Operations
- Download resources 2005-08-01
- Use syslog to monitor and troubleshooting Cisco devices
- Learn about the syslog protocol and how to deploy a centralized logging facility to collect syslog messages from all the network devices.This sample chapter, taken from Cisco Press' Network Administrators Survival Guide, discusses the syslog architecture and how to deploy syslog servers in Linux and Windows OSs, with a focus...
- Tags: Cisco Systems Inc., Cisco Press, network administrator, network device, monitor, Microsoft Windows, operating system, Linux, server, network
- Download resources 2005-10-28
- Sarbanes-Oxley and Operations Management: A Guide to Compliance Survival
- Through this webcast, you will learn how BMC Software activates continuous compliance by automating the SOX required IT controls, with its database management solutions.
- Tags: BMC Software Inc., Sarbanes-Oxley Act, Compliance, Database Management, Sarbanes-Oxley, It Management, Regulatory Compliance, Databases, Regulations, Government, Financial Accounting, Finance, It service Management, Human Resources, Policies And Procedures, Enterprise Software, Software, Data Management
- Webcasts
- First Aid Guide (zip)
- An award winning illustrated survival guide with step-by-step instructions, a world-wide list of emergency phone numbers, first aid techniques, and detailed description of what-to-do in over 60 medical emergency conditions. Detailed explanations of CPR, rescue breathing and other first aid techniques. Comprehensive step-by-step description of what-to-do in over 60 medical...
- Tags: Technique, Condition, MobileReference, Productivity, Telecom & Utilities
- Software downloads 2007-01-16
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