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- Scientists finally agree that humans contribute to global warming
- No doubt this will bring Maxwell Edison out from wherever he is hiding, and lead to a few thousand more posts wasted on the question of whether or not humans are contributing to global warming.[b][News.com.au, November 18, 2007][/b]Governments must do more to fight global warming, spurred by a new UN...
- Tags: Strategy, jardinier, Mr Ban, Bali, climate change, global warming, IPCC
- Discussion threads 2007-11-17
- Global warming - The naysayers are fast losing ground.
- While those who claim that global warming is either a myth, with no evidence of such, or that, while it may exist, there is no evidence to support the conclusion that man has or can have any effect on such, may remain as vocal as ever, it is fast becoming...
- Tags: sea-level, deepsand, global warming, weather, off-topic, climate, IPCC
- Discussion threads 2007-02-03
Additional Resources
- Cisco IPCC Express Edition (Cisco IPCC Express)
- The Cisco IP Contact Center Express Edition formerly Cisco IP ICD product provides the functionality, ease of implementation, and price/performance that midsized contact centers demand of an advanced contact center solution: automatic call distribution ACD, interactive voice response IVR, and computer telephony integration CTI on a single platform. Offering a...
- Tags: Computer Telephony Integration, Computer Telephony, Contact Center, Cisco Systems Inc., Telephony, Networking
- White papers 2003-03-01
- Security Best Practices Guide for ICM and IPCC Enterprise & Hosted Editions
- This paper describes security hardening configuration guidelines for Cisco ICM Software Release 7.0(0) on Windows Server 2003. The term "ICM software" includes IP Contact Center IPCC Enterprise and Hosted Editions, System IPCC, and ICM Enterprise and Hosted Editions. Optional ICM applications applying to these server configurations are also addressed here,...
- Tags: Security, Cisco Systems Inc.
- White papers 2007-10-01
- Cisco IP Contact Center Remote Agent Option
- The Cisco IPCC Remote Agent Option is a complete solution for taking care of customers from remote locations, while maintaining centralized management and end-to-end security policies to protect the corporate network and confidential customer information. The IPCC Remote Agent Option provides an easy-to-deploy, centrally managed solution that can help companies...
- Tags: Agent, Contact Center, Cisco Systems Inc., Cisco IPCC Remote Agent Option, IPCC Remote Agent Option, Call Centers, It Operations
- White papers 2005-11-02
- Security Best Practices for Cisco Intelligent Contact Management Software Release 5.0(0)
- This paper describes security hardening configuration guidelines for Cisco ICM software Release 5.0(0) in the Microsoft Windows 2000 Server environment. The term ""ICM software"" includes IPCC Enterprise Edition, ICM Enterprise Edition, ICM Hosted Edition, and IPCC Hosted Edition. Optional ICM applications applying to these server configurations are also addressed here,...
- Tags: Software, Security, Cisco Intelligent Contact Management, Cisco Systems Inc.
- White papers 2004-04-01
- How Cisco IT Migrated High-Volume Linksys Contact Center to IP Network
- When Cisco Systems acquired Irvine, California-based Linksys Group, Inc. in mid-2003, Cisco IT acquired an unprecedented challenge: integrating a contact center whose volume surpassed that of the other 60 Cisco contact centers combined. Linksys needed a scalable call center solution that also would drive operational efficiencies over the long term....
- Tags: Network, Information Technology, Contact Center, IP, Cisco Systems Inc., IP Network, Linksys Inc., Call Centers, It Operations
- Case studies 2007-11-19
- Cisco Enterprise Solutions: A Nirvana Over IP
- Nirvana Business Solutions' NBS key business objective is to address the burgeoning international call center market from the Bangalore facility. Bangalore-based Network Solution helped deploy the complete solution, based on Cisco IPCC. ICM software as part of the Cisco IPCC framework profiles each customer using data such as dialed number...
- Tags: IP, Cisco Systems Inc., Nirvana Business Solutions, Call Centers, It Operations
- Case studies
- Cisco Web Collaboration Option
- Contact center is about more than just handling inbound telephone calls - it is about fully integrated, multi-channel customer interaction. The Cisco Intelligent Contact Management ICM and Cisco IP Contact Center IPCC Enterprise and Hosted Edition solutions enable the business to implement a single solution to transparently blend multiple communication...
- Tags: Web-based Collaboration, Collaboration, Contact Center, Cisco Systems Inc.
- White papers 2005-05-01
- Cisco Gold Partner Netarx Delivers Cisco Converged Network Technology to Community College
- Macomb Community College, located in Warren, Michigan, serves 24,000 students through its five campuses. Macomb Community College had aging data and voice networks with limited vendor support. To bring the college to the forefront in technology, Cisco Gold Partner Netarx deployed a converged voice and data network for the college's...
- Tags: Converged Network, Partnership, Network, Cisco Systems Inc.
- Case studies
- Achieving the IP Call Center Promise Through Route Optimization Technology
- The customer call center is the heart of any business because it interacts with the lifeblood of the business - its customers. It is used by agents to answer questions, request payments, up-sell, inform, support and reach out to customers. The call center's goal is to provide programs that maximize...
- Tags: Optimization, Network, Call-center, Internap Network Services, IP, Call Centers, Customer Relationship Management (CRM), Sales Strategy, It Operations, Enterprise Software, Software, Sales
- White papers 2005-05-01
- How Cisco IT Migrated Call Centers to IP Contact Center
- Cisco was rapidly growing as a company, particularly through acquisitions. With this growth came the need to manage diverse call centers, each with different systems, operating procedures, and business focus. Cisco business and call center managers faced several challenges, including: costly, inefficient call handling, inconsistent service to callers, inconsistent reporting...
- Tags: Call-center, Information Technology, IP, Cisco Systems Inc., Call Centers, It Operations
- Case studies 2007-12-13
- City Government Improves Caller Service and Cultivates Economic Vitality
- For the City of Sacramento, the top priority is customer service, which city executives define as connecting citizens to the department that can satisfy their needs - as quickly as possible. To improve citizen service, Sacramento city officials wanted to make it easier for citizens and businesses to reach the...
- Tags: Sacramento, Cisco Systems Inc., City Government, Government, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Case studies
- Manjushree Infotech: Implementing Cisco's IPCC Solution
- Manjushree Infotech is a 100% Export Oriented Unit, providing a complete spectrum of Software Solutions & Services. Keeping in mind Manjushree Infotech's contact center plans and the fact that they had no prior infrastructure to support it or the experience in setting up a contact centre, the immediate need was...
- Tags: Cisco Systems Inc., Manjushree Infotech
- Case studies
- Cisco Case Study: Northwest Health System
- A leading health care provider in Northwest Arkansas, Northwest Health System offers a complete range of medical services from family practice to specialized care for cancer, heart disease, premature babies, and seniors. Northwest Health System consolidated its appointment and nurse triage operations into an efficient call center that serves its...
- Tags: Health Care, Cisco Systems Inc.
- Case studies
- Cisco IP Contact Center Solutions to Be Deployed by Cox Communications
- Cox serves its growing customer base through 19 contact centers across North America. Nearly 5,000 customer service agents provide sales, service and support for the company's video, high-speed Internet and digital voice offerings. Because the company is currently using traditional Time Division Multiplexing TDM technology, each contact center is dependent...
- Tags: Contact Center, Cisco Systems Inc., Cox Communications Inc., Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Case studies
- JJ Food Service Limited Books Up to $250,000 in Hourly Sales With Cisco Customer Contact Solutions
- For JJ Food Service Limited of Middlesex, United Kingdom, the contact center is the heart of the business. When JJ Food Service Limited decided to build a new distribution center, the company evaluated five contact center solutions. They wanted to avoid hidden scripting languages because they would require them to...
- Tags: Food, Agent, Contact Center, Books, Cisco Systems Inc., Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Case studies
- Security Lock Distributors Increases Contact Center Agent Productivity and Sales With Cisco IP Communications
- For Security Lock Distributors of Westwood, Massachusetts, the inbound contact center is the lifeblood of the business. In 2001, the company purchased a new headquarters building in Massachusetts, and soon realized that the traditional switch hampered sales potential. The company executives conducted a round-table discussion about improving the customer experience...
- Tags: Security, Agent, Contact Center, IP, Sales, Cisco Systems Inc., Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Case studies
- Cisco Systems Case Study: South Carolina State Credit Union (SCU)
- The South Carolina State Credit Union SCU is a not-for-profit financial organization that offers a full range of financial services to its members. Previously, the SCU had a Nortel Meridian Private Branch eXchange PBX at its headquarters, and a variety of different Key Telephone Systems KTS at its 19 branch...
- Tags: Cisco Systems Inc.
- Case studies 2005-11-07
- Integrating CAD 6.0 Into a Citrix Thin Client Environment
- A thin client device is a simple terminal or other device that connects to a central application server. The client connects to the server through the network to process applications, access files, print, and perform services available to ordinary computers. CAD 6.0 IPCC Enterprise Edition is a suite of Computer...
- Tags: Environment, Citrix Systems Inc., Client, Cisco Systems Inc., Thin Client Device, CAD, Software
- White papers 2004-07-12
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