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TechRepublic Resources
- A Guide to Preparing an RFP for the New Class of IP Contact Centers
- The call center is evolving into a new contact center, and the converged IP network is making it possible. The new contact center is multi-site, with a distributed workforce that adjusts to meet volume demands. It provides flexibility by seamlessly integrating self-service with deferred and immediate response models. The new...
- Tags: Nuasis Corp., RFP, Contact Center, IP, IP Technology, Call Centers, Customer Relationship Management (CRM), Network Technology, Networking, It Operations, Enterprise Software, Software
- White papers 2006-02-13
- Services Over IP: Delivering New Value Through Next-Generation Networks
- The communications industry is facing unparalleled changes which are breaking down traditional industry boundaries. Providers from different technologies and backgrounds all focus on the same future - integrated service offerings for next-generation customers. Telecom Service Providers SPs are challenged as never before to defend market share and grow new revenues....
- Tags: Network, Industry, IP, Convergence, Communications Industry, IP Technology, Service Convergence, VOIP, Network Technology, Networking, Telecommunications
- White papers 2005-11-01
Additional Resources
- IP Telephony: The Good, the Bad, the Ugly
- There's no doubt that IP Telephony, commonly known as Voice over IP or just VoIP (Voy-eep), is here to stay and is becoming the mainstream choice for voice communication, especially for the small to medium business market. Like anything new and exciting, especially when it's technology, there are some things...
- Tags: Telephony, IP Telephony, IP, VOIP, Telecommunications, Network Technology, Telecom & Utilities, Networking
- White papers 2007-01-09
- West Coast Law Firm Boosts IT Productivity With 'PhoneTop' IP Phone Application From AAC
- Fenwick & West, a law firm located in the San Francisco Bay Area with a staff of 550, provides legal services to high technology and life sciences clients of national and international prominence. The firm was a 100-percent Cisco shop, and had added the Cisco IP Communications solution onto its...
- Tags: Phone, IP Phone, Information Technology, IP, Cisco Systems Inc., Cisco Technology Developer Partner AAC, VOIP, Telecommunications, Networking
- Case studies
- (The 10 worst technologies in Q2 2006)
- Worst TechnologyThis was hilarious. Thanks for taking the time to let us know about these real "bozos" and for making me laugh.BenQ "Wireless" projectorOne of the worst implementations of wireless technology - a Data Projector with a hard coded IP address! The PB8260 is pre-set with an IP address at...
- Tags: IP, IP address, worst technology of 2006, sglenney@..., networking, iTunes 7.0, wireless
- Discussion threads 2006-07-29
- Best Practices for Next-Generation IP Address Management
- This white paper provides IT professionals a guide for how to flawlessly execute tasks for IP management, and recommends best practices for simplifying the IP management process. These best practices are derived from the INS Software leadership team's collective experience in the IP management space obtained through numerous implementations of...
- Tags: IP, Best Practice, Network Technology, Networking
- White papers 2005-11-01
- Kennedy Information: How IBM Came to Dominate Engineering and IP Services
- Among the technology companies that are creating services around their intellectual property IP, none has been able to generate the same kind of revenue as IBM -- largely because they lack a services and consulting business on which to piggyback their offerings. This article from Kennedy Information explains why IBM's...
- Tags: consulting, IBM Corp., intellectual property
- White papers 2004-08-01
- Can there be an IP Equipment Topic ? IP Camera , IP Motor , IP Phone ....
- I haven't come accross any discussions or questions or any topic specifically dedicated to IP based equipment . Some call it "intelligent buildings" . It involves issues about the ip cameras , ip motors , ip phones ...etc ip stuff that is . Can we have a discussion topic under...
- Tags: camera, feedback, hozcanhan@..., intelligent buildings, IP, ip camera, ip motor, IP phone, telephone
- Discussion threads 2005-10-02
- IP Freely (exe)
- This program will connect to the Internet and check your IP Address at regular intervals. If your IP address changes, it will send an email to the email address you provide. This is a great tool for users trying to monitor networks remotely when the network is on a dynamic...
- Tags: IP, IP Address, Hometown Internet, Internet, E-mail, Network Technology, Networking, Online Communications
- Software downloads 2007-08-21
- The Strategic and Financial Justification for IP Communications
- IP Communications, also known as “convergence”, refers to the integration of data, voice, and video solutions onto a single, Internet Protocol IP based network. Often perceived as a technology of the future, the products and solutions that companies need in order to deploy IP Communications exist today. The intent of...
- Tags: Financial, IP, Network Technology, Networking
- White papers 2002-03-01
- KVM-over-IP Buyer's Guide white paper - Key factors for optimizing benefits and achieving long-term investment protection
- KVM-over-IP technology is a cornerstone of any effective IT infrastructure management architecture. By providing anytime/anywhere, out-of-band, access to system keyboard, video and mouse functions, a KVM-over-IP solution (also somewhat-inaccurately referred to as "digital KVM") can significantly improve IT productivity, help ensure reliable delivery of critical business services, accelerate mean time-to-repair...
- Tags: Raritan Computer, Mouse, Information Technology, Benefit, KVM-over-IP Technology, Mice, Strategy, Hardware, Peripherals, Management
- White papers
- UMTS Case Study
- During the last few years we have seen a remarkable growth in mobile communication. As this trend continues the consumers will demand the same service spectrum and quality regardless of whether they are communicating from a wired or wireless terminal. IP will be the main bearer, and control and management...
- Tags: Security, UMTS, Network, Mobility, IP, Network Technology, Networking
- Case studies
- Leveraging Intellectual Property: Why Corporate Knowledge and IP Are Critical to Your Business
- This Exact Software white paper is the first in a two-part series on leveraging intellectual property IP to grow your business. It provides an overview of the value of intellectual property and explains how companies can use new technology, new business practices, and organizational alignment to make the most of...
- Tags: Knowledge, IP, Intellectual Property, Research & Development, Business Operations
- White papers 2006-04-01
- The Decision to Deploy Hosted IP Telephony
- The popularity of IP Telephony is growing steadily as an increasing number of companies realize the cost savings and enhanced productivity benefits of IPT technology. Far from being forced into a one-size-fits-all solution, businesses now have a choice in how best to implement IP Telephony.
- Tags: Telephony, IP Telephony, IP, Avaya Inc., VOIP, Telecommunications, Telecom & Utilities, Networking
- Case studies 2004-11-01
- Selecting an IP Telephony System: Why Architecture Matters
- Today, over 90 percent of all phone systems sold are IP telephony systems. But not all IP phones are created equal. Some are merely IP-enabled legacy systems that can't deliver on the full promise of IP telephony IPT. The best way to understand how an IP...
- Tags: Phone, Telephony, IP Telephony, IP, ShoreTel, Winslow, VOIP, Network Technology, Telecommunications, Networking, Telecom & Utilities
- Webcasts 2007-02-15
- Migrating to Converged Networks and IP Telephony Applications: Implications for Management Tools and Managed Services
- Telephony technology is migrating from a dedicated and somewhat closed proprietary system and network environment to the more open environment of a converged IP network model. Telephony, within this new model, runs as an IP network application and must operate on, and interoperate with, the IP infrastructure and the management...
- Tags: Managed Services, Converged Network, Telephony, Network, IP Telephony, IP, Avaya Inc., IP Network, Tool, Telephony Technology, VOIP, Networking, Telecommunications, Telecom & Utilities, Network Technology
- White papers 2005-05-01
- IP Multicast Technical Overview
- This paper provides an introductory overview of IP Multicast. It is assumed that the reader is familiar with TCP/IP and networking in general. Traditional IP communications allow a host to send packets to another host unicast transmissions or to all hosts broadcast transmissions. IP Multicast provides a third communication alternative:...
- Tags: IP Multicast, IP, Networking, Network Technology
- White papers 2006-06-01
- Cisco Case Study: Greenville County Schools
- Greenville County Schools is one of the largest school district in South Carolina. From an IT perspective, the school was constrained by disparate information systems and aging technology equipment, resulting in: poor data retrieval and accuracy, outdated communication systems in every school were difficult and expensive to maintain, slow T1...
- Tags: School, IP, Cisco Systems Inc., Greenville County Schools, Network Technology, Networking, Telecommunications
- Case studies
- Engaged Networks for Intelligent Communications
- Often, the first consideration for implementing a converged voice, data and video network using Internet Protocol IP technology is its ability to help contain operational costs and deliver significant savings through toll bypass. However, from a strategic perspective, IP telephony and its underlying converged network can act as an enabling...
- Tags: Network, IP, Avaya Inc., Networking, Network Technology, VOIP, Telecommunications
- White papers 2006-10-18
- Managing Your IP Telephony Environment
- The IP Telephony market is rapidly growing as more and more enterprises recognize the benefits of using IP telephony in their enterprise infrastructures: a single network for data, voice and video, drastic drops in moves, adds and changes, allowing IT to truly track their cost savings and new applications...
- Tags: Hewlett-Packard Co., Telephony, IP Telephony, IP, VOIP, Telecommunications, Telecom & Utilities, Network Technology, Networking
- White papers 2004-08-27
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