Sponsored White Papers, Webcasts, and Downloads
Additional Resources
- A Guide to Migrating Your Call Center to an IP Contact Center
- Each company has a choice between two divergent migration paths to IP. The Pure IP approach meets business needs at a lower cost and with less complexity than traditional solutions. It delivers the tactical benefits needed to respond to immediate business needs. And it provides a platform to address strategic...
- Tags: Nuasis Corp., IP, Benefits, Call Centers, Network Technology, Networking, Human Resources, It Operations
- White papers 2006-02-13
- IP Telephony and the Interaction Center Platform
- Telephony remains the dominant form of customer interaction for most businesses today, and is certainly a fundamental component of effective customer service. Traditional telephony is now being joined by IP-based telephony options to reduce the cost of telecommunications and to increase communications options. The Interaction Center Platform provides a number...
- Tags: Telephony, IP Telephony, IP, Interaction Center Platform, VOIP, Telecom & Utilities, Telecommunications, Networking
- White papers 2005-04-12
- SHOUT SVA: Secure VoIP Appliance
- This paper describes the SHOUT platform which provides the powerful and complete voice over IP VoIP solution for the government market. The SHOUT platform supports analog, digital, and native IP voice, as well as port and trunk side serial data, making it a compelling solution for any government agency looking...
- Tags: Network Equipment Technologies Inc., IP, Telephony, VOIP, Telecommunications, Network Technology, Networking
- White papers 2005-06-01
- Pan-European BT IP Clear Network Is 'Perfect Fit' for International Fittings Manufacturer
- IBP is a leading manufacturer of fittings in domestic, commercial and industrial environments. The company needed a more flexible, future-proof platform that offered better, yet affordable performance. Above all, IBP was looking for a provider that would take away the strain of having to deal directly with the network supplier....
- Tags: Network, British Telecommunications, IP, Clear, Abtec, IBP, Networking, Network Technology
- Case studies 2005-08-25
- The Interaction Center Platform
- The Interaction Center Platform is a powerful platform for implementing comprehensive interaction management covering not only telephone calls and faxes but also e-mail messages, Internet text chats, and Web callback requests. It also provides a smooth transition from circuit-switched telephony to voice over IP. Using the Interaction Center Platform, enterprises,...
- Tags: Interactive Intelligence, Interaction Center Platform, Fax, Call Centers, Internet, Business Services, VOIP, E-mail, Telephony, Telecom & Utilities, Customer Relationship Management (CRM), Telecommunications, It Operations, Networking, Online Communications, Enterprise Software, Software
- White papers 2005-05-25
- HP Service Delivery Platform for IP Multimedia Subsystem
- The future of telecommunications resides in a new network architecture, the IP Multimedia Subsystem IMS. This new advanced architecture facilitates the creation and delivery of new real-time, person-to-person, multimedia services, as well as the delivery of more traditional voice and data services, over a common IP-based foundation. To provide a...
- Tags: Hewlett-Packard Co., IP, Networking, Network Technology
- White papers 2005-05-01
- Cisco IP Over DWDM Solution for IP NGN
- The Cisco IP over DWDM solution for IP NGN, which helps enable the convergence of service providers' core IP and Dense Wavelength-Division Multiplexing DWDM networks, increases service flexibility and reliability and lowers Operating Expenses OpEx and Capital Expenditures CapEx while efficiently managing traffic growth through the Cisco CRS-1 Carrier Routing...
- Tags: DWDM, IP, Cisco Systems Inc., Optical Networking, Networking, Network Technology
- White papers 2006-02-01
- Innovative Telecommunications Platform Helps IAG NZ Grow Business and Improve Customer Experience
- The acquisition of NZI by IAG New Zealand required the integration of two large businesses into one infrastructure. This necessitated end-to-end replacement of the company's telecommunications platform and a seamless migration to a brand new purpose-built infrastructure and service delivery model that could support their 900-plus call centre agents and...
- Tags: Avaya Inc., Telephony, Telecom & Utilities, Telecommunications, Networking
- Case studies
- Sea Change International Selects Innovative Voice-Over-IP Solution From Extreme Networks and Avaya
- Sea Change International is at the forefront of the digital video revolution in television. The company required a solution that provided flexibility without sacrificing reliability. The new Voice-over-IP VoIP solution had to provide the same quality and reliability as its existing circuit-switched voice network. Quality of Service QoS was vital...
- Tags: Avaya Inc., Extreme Networks, Sea Change International, ECLIPS Platform, Telephony, VOIP, Telecommunications, Digital Video, Networking, Personal Technology
- Case studies
- Transforming Business With a Cisco IP NGN: The Platform for Innovation
- Verizon Business Delivers IP-Based Business Services to Customers Worldwide.
- Tags: Innovation, Cisco Systems Inc.
- Webcasts 2007-04-09
- Can there be an IP Equipment Topic ? IP Camera , IP Motor , IP Phone ....
- I haven't come accross any discussions or questions or any topic specifically dedicated to IP based equipment . Some call it "intelligent buildings" . It involves issues about the ip cameras , ip motors , ip phones ...etc ip stuff that is . Can we have a discussion topic under...
- Tags: camera, feedback, hozcanhan@..., intelligent buildings, IP, ip camera, ip motor, IP phone, telephone
- Discussion threads 2005-10-02
- The Business Case for Cisco IP Solutions for Mobile Operators
- This paper presents the business factors behind the move by mobile operators to end-to-end IP and IP/MPLS services. It summarizes the Cisco next-generation mobile platform for mobile operators - including Cisco IP/MPLS backbone, Cisco IP signaling and messaging solutions, and Cisco ran optimization solution - available in Cisco IOS software...
- Tags: Business Case, Mobile, IP, Cisco Systems Inc., Networking
- White papers 2005-08-01
- HelpCaster Technologies Enables Service Providers With IP Communications Platform
- Telco's, ISPs and ASPs everywhere are seeking new ways to enter the Web 2.0 market, generate new revenue streams and differentiate themselves from their competition. At the same time, these companies are also trying to reduce customer churn and to limit the cost of new product development. Aiming at delivering...
- Tags: Oracle Corp., Platform, IP, HelpCaster Technology, Web 2.0, Internet Service Providers (ISPs), Business Services, Tools & Techniques, Product Marketing, Databases, Internet, Management, Marketing, Enterprise Software, Software, Data Management
- Case studies 2007-08-01
- Why ATCA May Be the Ideal Platform for Delivery of IP Multimedia Subsystem Service Network Elements
- In light of fierce competition and cheap minutes, service solutions providers can learn about a major trend toward the IP Multimedia Subsystem IMS for revenue-boosting services. This webcast explains what is motivating the services market segment to move to IMS and why ATCA may be the ideal platform for delivery...
- Tags: Network, IP, Network Technology, Networking
- Webcasts
- BEA WebLogic Communications Platform and IP Multimedia Subsystem (IMS): Next-Generation Converged Services
- As widespread deployment of the IP Multimedia Subsystem IMS begins to solve the fundamental challenge of connectivity across network domains and lays the groundwork for value added services, application and service infrastructure will face new challenges. The convergence of legacy telecommunications networks with all-IP infrastructure offering data, voice and multimedia...
- Tags: BEA WebLogic, BEA Systems Inc., Network, IP, Networking, Network Technology
- White papers 2006-01-23
- Converge IP and DWDM Layers in the Core Network
- The Cisco IP over DWDM IPoDWDM solution for IP Next-Generation Networks NGNs enables the convergence of service providers' IP and DWDM core networks, increasing service flexibility and reliability while lowering Operating Expenses OpEx and Capital Expenditures CapEx. The Cisco IPoDWDM solution efficiently manages traffic growth through the Cisco CRS-1 Carrier...
- Tags: Network, DWDM, IP, Cisco Systems Inc., Optical Networking, Networking
- White papers 2007-06-01
- SaskTel Driving IPTV Service Growth With Cisco IP NGN Featuring CRS-1 Core Routing Platform
- As the company continues development and rapid deployment of advanced services to their growing customer base, they look for technologies that will not only facilitate, but actually help them drive that growth. SaskTel, a leading full service communications provider in Saskatchewan, selected the Cisco CRS-1 after an intensive and successful...
- Tags: Cisco CRS-1, SaskTel, IP Television, Cisco Systems Inc.
- Case studies
- Deploying a World-Class Converged Network for Education
- One of Australia's newest and most progressive universities, the University of Ballarat is the pivotal provider of post-secondary education for Central and Western Victoria. They wanted to IP-enable the University's Meridian PBXs and create a platform to meet today's growth and prepare for tomorrow's potential. The University implemented a world-class,...
- Tags: Education, Multimedia, Nortel Networks Corp.
- Case studies 2006-05-02
- Telstra Deploys Passport Multiservice Network With IP-VPN Personality
- Telstra is Australia's largest telecommunications and information services company. Telstra needed to offer customers IP virtual private network VPN services at a competitive price. The Nortel Networks Passport IP-VPN solution, combined with the Nortel Networks Shasta 5000 Broadband Service Node BSN, allows Telstra to offer new IP services on its...
- Tags: Telstra Corp., IP VPN, Network, Nortel Networks Corp., VPNs, Network Security, Networking, Telecommunications
- Case studies
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