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- A Company Built on Customer Service
- In order to meet the demands of an increasingly competitive marketplace, International Specialty Products ISP, a recognized global leader for developing, manufacturing, and supplying innovative specialty ingredients that enhance product performance, turned to CRM to meet and exceed these demands. ISP initiated their CRM project in the fall of 2004....
- Tags: Customer Service, CRM, International Specialty Products, Customer Relationship Management (CRM), Advertising & Promotion, Product Marketing, Enterprise Software, Software, Marketing
- Case studies
Additional Resources
- Success Story: AMCOL International Corporation
- AMCOL International is a supplier of specialty minerals, providing products and technologies for a wide range of industrial and consumer-related markets worldwide. The company needed to meet its pending deadline and to sustain ongoing Sarbanes-Oxley compliance, monitor configurations and changes on more than 30 Windows servers, and eliminate the manual...
- Tags: Ecora Software Corp., AMCOL International, Sarbanes-Oxley, Monitors & Displays, Regulations, Government, Financial Accounting, Finance, Hardware, Components
- Case studies
- International Network Services Case Study: Allergan
- Allergan, Inc., with headquarters in Irvine, California, is a technology-driven, global health care company providing eye care and specialty pharmaceutical products worldwide. Allergan decided to implement an IP VPN solution using the Internet and needed a partner with extensive experience in VPN technology and security. International Network Services was selected...
- Tags: Allergan Inc., Remote Access, VPNs, Telecommunications, Networking, Network Security
- Case studies
- Unitrin Specialty: A Well-Oiled SCM Machine
- Unitrin Specialty, a division of financial services firm Unitrin, Inc. (NYSE: UTR), is a specialty automobile insurance company based in Dallas, Texas. Unitrin Specialty's manual software development process was tedious and prone to more errors with recent impressive company growth and new business. The pressure to keep high customer satisfaction...
- Tags: Customer Satisfaction, Aldon Lifecycle Manager, Unitrin Specialty, Change Management, Product Marketing, Financial Planning, Insurance, Software Development, Tools & Techniques, Management, Marketing, Finance, Business Operations, Corporate Insurance, Software/Web Development
- Case studies
- Nonprofit Uses HP Products to Help Millions With Low Vision
- International nonprofit organization needed affordable, dependable and accessible computing products, including desktop PCs, printers and network servers. HP helped Lighthouse International select HP products that fit its budget while maintaining performance and reliability. This has resulted in improved client service, better value for donor dollars, dependable network service, and enhanced...
- Tags: Hewlett-Packard Co., Vision, Printers, Desktops, Networking, Hardware, Peripherals
- Case studies
- Royal Specialty Improves Workflow and Increases Productivity With Avaya Mobility Solution
- RSUI is a leading underwriter of wholesale specialty insurance. The challenge was to gain a competitive edge in the marketplace by implementing a converged messaging system that would allow its underwriters to improve response times, and better organize and respond to phone, fax or e-mail messages. By foregoing traditional voice...
- Tags: Mobility, Messaging, Workflow, Avaya Inc., Specialty, RSUI, Groupware, Enterprise Software, Software
- Case studies
- McKesson Specialty Standardizes Sales and Marketing Processes and Increases Customer Visibility
- A division of the McKesson Corporation, McKesson Specialty delivers the new approaches and solutions needed to ensure success in the evolving specialty pharmaceutical market. The company wanted to increase company-wide visibility into sales activities and customer accounts and standardize and automate sales and Customer Relationship Management CRM processes. The challenge...
- Tags: Oracle Corp., McKesson Specialty, Sales Strategy, Sales Force Management, Marketing Research, Sales, Marketing
- Case studies
- Teaming With Sun to Cut Costs and Complexity in SAP Supply Chain Infrastructure
- Operating in nearly 40 countries, Stamford, Connecticut-based International Paper Company International Paper, the $25 billion manufacturer, employs approximately 83,000 people and exports its products to more than 120 countries. And since the mid-1990s, it has used SAP solutions software to manage its global mill products businesses. One of the best...
- Tags: Supply Chain, Sun Microsystems Inc., International Paper Co., SAP AG, Supply Chain Management (SCM), Enterprise Resource Planning (ERP), Manufacturing, Enterprise Software, Software
- Case studies
- Air Products Standardizes Sales Processes for More Accurate Forecasts With Salesforce
- Air Products & Chemicals, Inc., a leading manufacturer of industrial gases and specialty chemicals, has chosen salesforce.com as its enterprise-wide CRM solution. Air Products' sales and marketing teams worldwide are implementing salesforce.com applications to enhance sales processes, track customer interactions, and coordinate campaigns across multiple businesses. This will allow Air...
- Tags: Salesforce.com Inc., Sales Strategy, Sales Force Management, Sales
- Case studies
- Air Products Dramatically Extends Job Scheduling Capabilities With UC4: Global Update
- Air Products serves customers in technology, energy, healthcare and industrial markets worldwide with a unique portfolio of products, services and solutions, providing atmospheric gases, process and specialty gases, performance materials and chemical intermediates. Air Products has been using the UC4 job scheduler since 2000. The company first selected UC4 to...
- Tags: Job, Air Products, Recruitment & Selection, Human Resources, Workforce Management
- Case studies
- Ciba Specialty Chemicals Gains Flexibility Plus Savings With Network Appliance
- Ciba Specialty Chemicals is a leading global company dedicated to producing high-value effects for its customers' products. The core challenge was to implement a storage architecture that eliminates the backup and recovery, capacity utilization, and manageability issues associated with an existing DAS environment. The solution to this was achieved by...
- Tags: Chemicals, Network Appliance Inc., NetApp, Ciba Specialty Chemicals, Storage, Hardware
- Case studies
- Warwick International Builds Growing Business on Scalable, Flexible, Best-in-Class Functionality
- Leading European specialty chemicals provider Warwick International Limited manufactures and markets chemicals for a diverse range of industrial applications. Warwick International wanted to leverage best manufacturing technology advances to reinforce lean planning, scheduling, and order management processes and optimize the value of human capital through training and career management while...
- Tags: Chemicals, Human Resources, Oracle Corp., Order Management, Manufacturing
- Case studies 2007-12-01
- NetSuite Case Study: PAC International, Inc.
- When PAC International, Inc., a Portland, Oregon-based distributor of sound insulation products used in construction, found it would need to dramatically increase its headcount to be able to maintain its separate customer relationship management CRM and accounting systems as its business grew, the company searched for an alternative. After switching...
- Tags: NetSuite Inc., Sales Strategy, Sales Force Management, Sales
- Case studies
- Avaya Case Study: Aetna
- Aetna is one of the nation's leading providers of health, dental, group, life, disability and long-term care benefits. Its focus is on meeting customers' needs. Aetna continues to introduce innovative products, delivers strong customer service and provides easy-to-understand information. Aetna Specialty Pharmacy sought a state-of-the-art solution, which would provide a...
- Tags: Aetna Inc., Avaya Inc., Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- Case studies
- Michaels Keeps Inventory on the Shelves, Using CONTROL-M Scheduling Products
- Michaels Stores, Inc., is the world's largest specialty retailer of arts and crafts merchandise. The challenge was to automate scheduling to reduce manual intervention and errors in order to improve automatic inventory replenishment. The company relies on CONTROL-M products by BMC Software to automate scheduling and eliminate manual effort and...
- Tags: BMC Software Inc., Error, Michaels, It Management, It service Management
- Case studies
- International Calling Code Lookup (exe)
- International Calling Code Lookup is a simple tool designed to check the international dialing code for any country and city. With this, you will no longer need to log on to look up the country code for an international phone number. Instead just check our table listing all country and...
- Tags: City, Phone, International Calling Code Lookup, Telecom & Utilities, Productivity
- Software downloads 2008-01-25
- International Volleryball 2004 (exe)
- International Volleyball 2004 is a PC volleyball videogame entirely realized with 3D graphics. International Volleyball 2004 lets you play 4 different game modes choosing among 30 national women's and men's teams. Realistic locations, graphics, spectacular actions and easy gameplay make International Volleyball 2004 a highly involving and exciting game. International...
- Tags: Team, International Volleyball 2004, Games, Team Management, Personal Technology, Management
- Software downloads 2006-07-27
- Enabling Global Collaboration to Speed Products to Market
- Rhodia is a global manufacturer of specialty chemicals for a wide range of industries including food, pharmaceuticals, agrochemicals, automobiles, industrial products, electronics, fibers, and consumer products. In 2000, Rhodia launched a broad e-business strategy to streamline internal processes and improve productivity in all areas of the company. Rhodia's e-business group...
- Tags: Rhodia, Collaboration, Project Management, Web Technology, Tools & Techniques, Portals, Strategy, E-business/E-Commerce, Storage, Groupware, It Operations, It service Management, Management, Internet, Hardware, Enterprise Software, Software
- Case studies
- Specialty Chemicals Company Streamlines Product Development With Web-Based Solution
- Specialty chemicals company Rohm and Haas develops such technically advanced products as coatings, sealants, adhesives, and performance chemicals. Rohm and Haas's Architectural and Functional Coatings business unit uses the proven Stage-Gate process to help manage its product research and development, but with up to 75 projects in its portfolio at...
- Tags: Chemical Company, Web, Microsoft Corp., Engineering, Product Development, Performance Management, Research & Development, Business Operations, Human Resources, Workforce Management
- Case studies
- Translatrader Pro (exe)
- International Trade Form Generator prints offers, requests and invoices in 34 languages. It has a contacts and products database, where you can easily mark seller, buyer, product, select a form and a language, and you are printing correctly in 34 languages. There is no bigger flattery when you start an...
- Tags: Language, Document Management, Storage, Databases, Enterprise Software, Software, Finance, Managerial Accounting, Hardware, Data Management
- Software downloads 2008-01-09
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