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How to analyze competition for in-house development: Software development for internal customers requires studying--and understanding--the politics, priorities, and competition unique to internal development projects.If your development team develops in-house software projects inside a large corporation, you already know that competition and office politics make internal development a tricky business. If you overlook the competitive landscape of your...; Tags: Quality, William T. Kelly, internal customer, internal application, standards; Technical articles 2002-12-11

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Small Business Internal Audit (exe): Small Business Internal Audit is an all-in-one software program that provides you with the tools needed perform your own internal audit. The program uses a simple step-by-step process so that you can easily perform a small business internal audit. After you have audited your business, Small Business Internal Audit provides...; Tags: Audit, Small Business, Small Business Internal Audit, Financial Accounting, Finance; Software downloads 2008-01-24
Putting the Customer in the Front Seat: Volkswagen Drives Customer Satisfaction With mySAP CRM: Headquartered in Wolfsburg, Germany, Volkswagen AG is a world-leading automobile manufacturer - the largest in Europe. The company wanted to make changes in customer behavior and departmentalized internal structure. The challenge was paper-based processes, disparate stand-alone solutions and need to improve customer acquisition and loyalty. To improve customer communications, retention,...; Tags: mySAP, Volkswagen AG, Customer Satisfaction, mySAP CRM, CRM, Customer Relationship Management (CRM), Enterprise Software, Software; Case studies
July 10th: Just MASH Marketing: The Customer Reference Mashup: Your business is booming. You have a long list of happy customers...but don't know if you have the most current story. Register for and attend this Serena Webinar on Thursday, July 10, 2008 at 12:00 pm ET / 9:00 am PT, which will feature a demo of Serena's Pre-Built...; Tags: Serena Software Inc., Marketing, Mashup, Roi/Tco, Finance, Managerial Accounting; Webcasts 2008-07-10
The Economics of Customer Relationships: The Financial Drivers to Effective Customer Service: According to the Strativity Group 2004 Global Customer Experience Study, 89% of executives don't know the cost of acquiring new customers and 88% don't know the cost of a complaint. For years, contact centers have focused on internal measures like average handling time and the mystical answer rate. It's essential...; Tags: Customer Service, Financial, Nortel Networks Corp., Contact Center, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software; Webcasts

Service-Centric Asset Management for Government: Asset management organizations must find ways to deliver services more efficiently, or simple economics will continue to accelerate the trend towards outsourcing. To succeed, leading agencies and commercial organizations are transitioning their internal asset management organizations from an internally focused business model to a customer focused, service-centric business model. This...; Tags: Asset, Government, Asset Management, Operational Planning, Business Operations; White papers 2005-06-29
Lifting Products Manufacturer Improves Efficiency and Customer Service With New Management System: Certex, the world's leading distributor of lifting products and services, implemented Microsoft Business Solutions - Navision now part of Microsoft Dynamics Warehouse Management Systems now part of Microsoft Dynamics to improve customer service and enhance operational efficiency by reforming its internal processes, optimising internal logistics, and establishing electronic traceability of...; Tags: Microsoft Dynamics, Customer Service, Product, Microsoft Corp., Product Marketing, Customer Relationship Management (CRM), Supply Chain, Marketing, Enterprise Software, Software, Business Operations; Case studies
Brother Deploys mySAP Customer Relationship Management to Enhance Customer Relations: Despite having amassed mountains of data on millions of end consumers, Brother International Corp. knew little about its clientele. In order to enhance customer relationships, the company deployed mySAP Customer Relationship Management mySAP CRM and SAP Business Information Warehouse SAP BW, a component that is now found in SAP Business...; Tags: mySAP, Brother Industries Ltd., SAP AG, Brother, mySAP CRM, Customer Relationship Management (CRM), Enterprise Software, Software; Case studies
TEKsystems Case Study: Healthcare Organization: The client, a healthcare provider, was faced with the challenge of transferring 300 of their nationwide facilities from Magic Protocol to TCP/IP. The company required outside resources to deploy the new protocol at all of its sites, since using internal resources would negatively affect customer service levels. TEKsystems was able...; Tags: Health Care, TEKsystems, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software; Case studies
Perl Scripts causes "Internal Server Error": The URL is http://www.29orientalexpress.com.When click submit button of the "Customer Registration" link , an "Internal Server Error" is displayed. The scripts are downloaded from my hosting company. I can attach the files if needed.Thank yo; Tags: hardware, Internal Server Error, Perl, Perl Scripts, wenjune_2000@...; Discussion threads 2005-02-01
Finnish Consultancy Improves Customer Relationships With New Internal Solution: Finpro is a management consultancy based in Finland. It employs 300 experts that specialize in delivering quality client services to help companies achieve global success. Finpro needed a customer relationship management system to improve the quality of its professional services, by providing fast and easy access to up-to-date customer information....; Tags: Microsoft Corp., Consultancy, CRM, Finpro, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software; Case studies 2007-10-01
Customer or Client?: There was a short article about internal business users being viewed as clients rather the customers. Can anyone help me locate this article? I would like to discuss it with my IT support team.Cant help find the article, but for my two-cents..I prefer "Clients", and I think "Customers" is almost...; Tags: Johnny Heat; Discussion threads 2005-05-02
Adaptive Customer Value Optimization for Communications Service Providers: With a wealth of new service choices available to subscribers - and efficient, high-capacity new platforms from which to provide those services - these should be halcyon days for telecommunication service providers and their customers. Yet many providers are struggling with the ever-increasing complexity and cost of networks, service choices...; Tags: Optimization, SAS Institute, Service Provider, Business Services; White papers 2006-03-01
Live Webinar: Enhance Customer Experience and Increase Employee Productivity with Google Enterprise Solutions for Retail: Retail companies are heavily embracing technology across all aspects of their business. However, in the existing maze of technologies, finding simple solutions to enhance customer experience or to increase internal productivity can be quite challenging. Google Enterprise has developed a set of simple technologies that leading...; Tags: Google Inc., Webinar, Retail Company, Google Enterprise, Retail; Webcasts 2008-04-10
Taking Care of Customers and Enhancing Sales With a Customer-Centric Approach: As one of the largest resource suppliers for Christian churches and bookstores in the United States, LifeWay Christian Resources needed a comprehensive corporate solution to facilitate effective internal communication and to better serve its vast and growing customer base. It needed a solution that was advanced and powerful, yet user-friendly...; Tags: Solution, CRM, Sales Strategy, Customer Relationship Management (CRM), Advertising & Promotion, Sales Force Management, Enterprise Software, Sales, Software, Marketing; Case studies
Linfox Gets Closer to Customers and Sharpens Business Development With 'One Click' CRM: Following a major acquisition in 2003, transportation and supply chain management leader, Linfox, practically doubled its customer base overnight. With vital information about customer contacts and business development opportunities dispersed throughout many internal systems, Linfox needed to aggregate its intelligence to improve its customer relationship management. Using Microsoft Business Solutions...; Tags: Customer, Business Development, Microsoft Corp., CRM, Linfox, Strategic Planning, Advertising & Promotion, Customer Relationship Management (CRM), Strategy, Enterprise Software, Management, Marketing, Software; Case studies
Momentum Webcast: Connecting People and Business: Delivering Responsive Customer Service With the 2007 Microsoft Office System (Level 100): Many businesses spend much more to attract new customers than to keep existing ones; successful customer service departments are key to successful businesses. The attendee of this webcast will learn how familiar 2007 Microsoft Office products can help to build more effective processes for resolving customer issues. It shows how...; Tags: Customer Service, Service Management, Webcast, Microsoft Corp., Product Marketing, Customer Relationship Management (CRM), Microsoft Office, Marketing, Enterprise Software, Software, Office Suites; Webcasts 2007-01-09
Windows XP Routing Problems: I have connections from different ISP's with Different IP's.Now I want to create a routing in such a way when one route is down the other one takes place so that my customer shouldn't fill the downtime.How is this possible in Windows Server 2003 with 3 NIC. Two pointing on...; Tags: Internet service providers (ISPs), Servers, abdulazizrd@..., Microsoft Windows, Microsoft Windows XP; Discussion threads 2007-05-20
Internal Domain.com blocking access to External Domain.com: I am currently working with a customer who is having problems accessing their internet domain.com because of the local domain using the same domain.com naming convention.To clarify... On the internet they are domain.org with an alias of domain.com. The domain.com has been used throughout their website and email by...; Tags: Domain names, INTERNET, LANs, E-mail, Web site development, NETWORKING, Microsoft Windows 2000, tmdaviss, domain.com, DOMAIN.COM; Discussion threads 2007-10-31
Strengthening Database Security: Virtually every corporation maintains a database that contains critical business information - from customer contact or account data to order tracking information and human resource records. Today, enterprises must comply with industry and government regulations that charge businesses with ensuring the security of this sensitive information. At the same time,...; Tags: Human Resources, Attacker, Financial, Storage, Databases, Financial Accounting, Security, Hardware, Enterprise Software, Software, Data Management, Finance; White papers 2006-12-01

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