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- Internal consulting departments can provide nimble solutions and help retain clients
- When a business asked a talented programmer to help establish an internal consulting department, he jumped at the chance. The biggest challenges proved to be more political than technological. by Paul Baldwin
- Tags: Solution, Engineering, Client, Sales, Consulting, Consulting Department, Guru Guy, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting, Paul Baldwin
- Blog posts 2008-09-24
- Change of department name-threat or blessing?
- In the near future our department will get a new name, one that already seems to have been decided upon by the higher echelon without consulting us. We feel that the new name is too limiting, i.e. it is not fully reflecting the work that is being done by our...
- Tags: echelon, h.morsch@..., it management, new name
- Discussion threads 2005-04-12
- Use our rules of engagement policy to set guidelines for internal consulting
- Given the right role, an internal consulting unit can be an invaluable asset to an IT organization. An internal consulting group can work as an advisor to management or help execute an organization's project management tasks. Often, an internal consulting team will work with user groups to implement new technologies...
- Tags: Outsourcing, consulting, internal consulting
- Technical articles 2003-10-24
- Clark Consulting Sets Foundation With Captaris Workflow, Previously Known as Teamplate
- With more than 70 offices across the U.S., Clark Consulting offers a range of consulting services to help clients attract, retain and reward employees. Supporting its focus on best practices, Clark Consulting's Banking Practice completed an extensive evaluation of workflow solutions. Its investigation ended where it began, with Captaris Workflow,...
- Tags: Captaris Inc., Workflow, Clark Consulting, Banking, Process Improvement, Outsourcing, Financial Services, Quality, Business Operations, It Operations, Outsourcing & Subcontracting
- Case studies
- IT support benchmarks (cost)
- It's budgetting time again and I'd like to uncover some benchmarks relatng to typical support costs for the support of a user base of 650+ including mobile users, the usual PC, email, laptop stuff as well as a large Oracle installation support and enhancements.Of particular interest would be UK relevant...
- Tags: Billyt
- Q&A 2004-12-31
- Consulting resume example
- IT managers who want to find consulting work first need to create a specific consulting resume. Download this revamped IT manager resume to use as a guide in making your current resume more appealing to consulting firms.
- Tags: Consulting, Outsourcing, IT manager, Business Operations, It Operations, Outsourcing & Subcontracting
- Download resources 2003-08-25
- ERM-Based Auditing
- Internal auditing has received renewed attention since the recent corporate governance and accounting scandals here in the United States and in the 1990s in the U.K. The measures put in place to monitor corporate governance, i.e., monitoring financial controls, have now expanded to include total Enterprise Risk Management ERM. This...
- Tags: Auditing, ERM, Corporate Governance, Enterprise Risk Management, Corporate Law, Business Operations, Business Security
- White papers 2004-11-01
- The new CIO management strategy: Consultants 'R' Us
- Revamping IT into an internal services organization--aka a consulting firm--won't be easy, but it will afford IT new respect and provide unexpected payoffs, including better expertise and a new revenue approach.It’s a bad time to be a consulting company. First, the Internet bubble burst, driving several notable consulting firms out...
- Tags: Outsourcing, e Advantage, IT Organization, consulting, consulting company, information technology
- Technical articles 2002-04-25
- Internal Information Espionage
- Attacks from the outside are no longer the only mechanism by which espionage is occurring. Internal information espionage, or the acknowledgement of its existence, is in 2007 a topic in vogue. One need only look at the Pentagon, Department of Homeland Security, Boeing and AIG for examples of acknowledgements in...
- Tags: Acknowledgement, Espionage, I.D. Rank Security, Information Espionage, Security, Network Security, Networking
- White papers 2007-11-01
- Automated Home Directory Management and Storage Provisioning With Novell Nsure and Condrey Consulting Corporation's File System Factory
- In 2002, the University of Kentucky's IT department considered undertaking a large internal development project that involved writing custom software to automatically create user directories and allocate personal storage on the NetWare platform to over 35,000 students. The university's automated account creation process for eDirectory worked well, but it didn't...
- Tags: Storage Provisioning, Novell Inc., File System, University, Novell Nsure, University Of Kentucky, Storage, Hardware
- Case studies
- Reducing the Costs of IS Through Insourcing
- We discovered many myths about total outsourcing, the practice of turning over the entire IS department to a vendor for a period of 7 to 10 years. In particular, the economies of scale stated by vendors were largely oversold. Instead, vendors submitted bids based on efficient managerial tactics rather than...
- Tags: University Of Houston, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers
- Practical Guide to Sarbanes-Oxley IT Internal Controls
- Sarbanes-Oxley is the most comprehensive financial regulatory law in US history. It places responsibility for accurate and reliable corporate financial reporting in the hands of the CEO and CFO. It holds senior management specifically responsible for any and all shortcomings. Senior managers are now responsible for the design, implementation, and...
- Tags: Financial Reporting, Financial, Sarbanes-Oxley Act, Ecora Software Corp., Control, Sarbanes-Oxley, Regulatory Compliance, Regulations, Financial Planning, Financial Accounting, Government, Finance, Human Resources, Policies And Procedures
- White papers 2005-03-09
- Hospital Uses Business Intelligence Solution to Save Time and Gain Insight From Data
- The Children's Hospital of Philadelphia CHOP is a leading pediatric hospital based in Philadelphia, Pennsylvania. The hospital's department of Pathology and Laboratory Medicine, which collects and analyzes patient specimens in specialized laboratories, needed to improve processes to meet the demands presented by the hospital's growth. Specifically, the department sought to...
- Tags: Business Intelligence, Hospital, Department, Children, Healthcare, Databases, Enterprise Software, Software, Data Management
- Case studies 2008-04-01
- Outline responsibilities and objectives with this SLA for internal business units
- This sample SLA is designed to help you outline service level roles and responsibilities between your IT department and your organization's business units. An SLA enables IT to get an accurate picture of user needs, to establish realistic expectations, and to allocate the proper resources to deliver...
- Tags: SLA, Information Technology, Service Level Management, It Operations, It service Management
- Download resources 2006-04-19
- Driving IT Success With ITIL Best Practice
- There is no limit to the lengths to which Fujitsu Consulting will go to make the most of its IT infrastructure. So when the management and technology consulting arm of the $38 billion group wanted to extend IT Service Management functionality to staff and customers it took Axios Systems' award-winning...
- Tags: Information Technology, Axios Systems, ITIL, Fujitsu Consulting, Service Level Management, Strategy, It Services, It Operations, It service Management, Management
- Case studies
- Consulting Firm Acquires Seven Companies, Doesn't Miss a Call
- This case study examines how Navigant Consulting, an independent consulting firm, used a single, converged IP network to help a dynamic global workforce improve responsiveness to clients -- regardless of location.
- Tags: Consulting Company, Consulting, Cisco Systems Inc., Outsourcing, Networking, It Operations, Business Operations, Outsourcing & Subcontracting
- Case studies 2006-08-01
- Resign from one person consulting company
- Quite a situation. I do consulting work related to IT and other issues in a particular industry. I work with a startup consulting subsidiary. I am the sole consultant, though there is also a president of the sub. The president of the sub is not inv
- Tags: career, JDoe3, consulting, jdeighton@..., sub
- Discussion threads 2006-12-29
- California Department of Corporations Updates Call Center, Boosts Constituent Service
- The Department of Corporations is the investment and financing authority in the State of California. It licenses and regulates financial-services and securities-related businesses that operate in the state. As part of a state initiative to use information technology to make state offices more responsive to the public, the Department implemented...
- Tags: Customer Service, Call-center, California, Financing, Microsoft Corp., Department Of Corporation, Customer Relationship Management (CRM), Call Centers, Product Marketing, Investment, Financial Accounting, Enterprise Software, Software, It Operations, Marketing, Finance
- Case studies
- HP NetTop: A Technical Overview
- Many agencies have multiple limited-access networks which contain sensitive data. Examples are connections to law-enforcement networks and internal networks used by the Office of Inspector General or finance department. Personnel working in these agencies also need to access the agency Intranet for email, time and attendance information, internal web servers...
- Tags: Hewlett-Packard Co., Network, Agency, HP NetTop, Advertising & Promotion, Microsoft Windows, Financial Accounting, Marketing, Operating Systems, Software, Finance
- White papers 2004-12-01
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