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- Integrated IT Management Drives Efficiency
- EXECUTIVE SUMMARY--Dashboard-type views permit business managers and executives to see business events, to understand their subsequent impact, and to take corrective action. It is ironic, then, that IT — the enabler of many dashboard views — lacks any comprehensive view across the existing applications, infrastructure, and planned projects that encompass...
- Tags: IT Administration, Information Technology, Dashboard, Forrester Research Inc., Strategy, Management
- Research reports 2005-02-02
- EFW Safeguards Production of Military Devices With Integrated IT Management and ITIL Best Practices
- EFW is a full services electronics supplier, specializing in sophisticated hardware and software for military and aerospace applications. In 2001, EFW recognized that its existing IT infrastructure was no longer meeting the needs of the business and could hamper the company's growth plans. To support its growth strategy, EFW needed...
- Tags: IT Administration, Information Technology, Computer Associates International Inc., EFW, ITIL, Strategy, It Services, Management
- Case studies 2007-04-10
- Leapfrog Services Provides Faster, Smarter and Cheaper Customer Support With Integrated IT Management
- Leapfrog Services provides outsourced and managed IT and network services, its priority is meeting customer's expectations for service and reliability. The customers want network reliability and responsive technical support so that any issues can be quickly resolved. To ensure it can provide clients with a cost-effective and responsive service, Leapfrog...
- Tags: IT Administration, Information Technology, Computer Associates International Inc., Leapfrog Services, Strategy, Management
- Case studies 2007-11-01
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