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TechRepublic Resources
- Knowledge-Centered Support (KCS): Fundamentally Improving How Companies Resolve Complex Customer Problems
- To support organizations wanting to implement Knowledge-Centered Support KCS best practices, the Consortium for Service Innovation offers the KCS Verified program. This unbiased certification process validates the functionality of knowledge management applications, as aligned with the comprehensive list of KCS requirements developed by the Consortium. InQuira's is a KCS-Verified solution...
- Tags: InQuira, Knowledge, Knowledge Management, Strategy, Business Intelligence, Enterprise Software, Software, Management, Data Management
- White papers 2006-06-01
- Accelerating Business Success With Intent-Driven Search Interactions
- Despite numerous investments in Web content and Customer Relationship Management CRM technologies, companies continue to struggle with transitioning their customers to lower-cost interaction channels. Companies recognize they have a critical need to simplify and personalize the user experience on their websites so that customers can successfully find information that addresses...
- Tags: InQuira, Need, Web Site Development, Advertising & Promotion, Customer Relationship Management (CRM), Web Technology, Investment, Channel Management, Enterprise Software, Internet, Marketing, Software, Finance
- White papers 2006-04-01
- Putting the Customer Back in Customer Service: Three Principles for Customer-Centric Support
- Companies have long relied on investments in people, processes and technology to provide more effective customer service. They have implemented knowledge management practices to capture, organize, manage and analyze the content and resources used to resolve customer problems. Invariably, such support optimization initiatives are company-centric, focusing on the service variables...
- Tags: InQuira, Customer Service, Product Marketing, Knowledge Management, Customer Relationship Management (CRM), Strategy, Marketing, Enterprise Software, Software, Management
- White papers 2005-11-01
- Formulating the Right Response in the Contact Center
- Process improvement can optimize the use and allocation of resources, but has limits in the ability to achieve maximum cost efficiencies. Technology adoption, on the other hand, offers the potential to dramatically lower costs through automation of product production and service delivery therefore reducing the need for costly labor. This...
- Tags: InQuira, Contact Center, Call Centers, Process Improvement, Customer Relationship Management (CRM), It Operations, Quality, Business Operations, Enterprise Software, Software
- Webcasts
Additional Resources
- print server configuration
- I have a NetGear print server (2 ports) and I want to install the printers on the file server (Win2000) so that the FS will act as a printer server as well. So far the printers were installed and shared on a regular workstation through the same NetGear but I...
- Tags: highlander718, NetGear, print server, printer, server, windows
- Q&A 2005-06-30
- Why does Access Point need rebooting?
- Hi,Why does rebooting the wireless access point speed the network system up? We have a wireless network with about 15 users. On a regular basis every day or two it slows way down so users complain. Rebooting the wireless access point temporarily solves the problem network speeds up again. We...
- Tags: access point, wireless, mikvi@..., hardware, NetGear, server, United Parcel Service of America Inc.
- Q&A 2006-04-19
- VPN issues with Linksys WRT54GS
- I have a NetGear ProSafe VPN firewall at my office. I've got a VPN policy up and working and I've tested it from outside the network and I'm able to successfully tunnel in and ping everything in our network and map drives, etc...However, when I connect to the VPN from...
- Tags: VPN, mpennell@..., windows, Linksys, DHCP, firewall, LAN, router, ProSafe
- Q&A 2006-06-08
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