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Quick Tip: Protect yourself from colds and flu: Stay healthy at workTechs are constantly touching other user’s keyboards, mice, and phones. While this contact may seem harmless, I have always theorized that this interaction is the cause of many a support tech’s misery during the cold and flu season. If I’m right, not only do support techs pick...; Tags: Keyboards, Sales tools, Pat Vickers, keyboard, cold calling, Inlander, virus, flu, theory; Technical articles 2000-10-31

Quick Reference: PC Troubleshooting Pack: Help desk and IT support professionals need the fastest and most complete answers to keep every PC in action. Get the PC troubleshooting solutions you ...; Buy Now

Quick Guide: 802.11g Wireless Networking: This Quick Guide examines critical technical and management details to review before a deployment and presents important information on transmission, ...; Buy Now