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- Windows 2000 Advanced Server: Clustering Microsoft ITG Infrastructure Services
- Cluster service in Windows 2000 Advanced Server and Windows 2000 Data Center Server provides high availability by allowing a server in a cluster to take over and run a service or application that was running on another server that has failed, a process referred to as failover. These services or...
- Tags: Clustering, Microsoft Windows 2000 Advanced Server, Microsoft Corp., Infrastructure Service, Microsoft Windows 2000, Microsoft Windows, Servers, Operating Systems, Software, Hardware
- White papers
Additional Resources
- HP and the IT Infrastructure Library (ITIL)
- Today, many IT or service provider organizations face the challenge of shifting paradigms from infrastructure management toward service management. The IT Infrastructure Library ITIL has become the most widely accepted approach to IT service management in the industry. This white paper introduces ITIL as well as HP's contributions and comprehensive...
- Tags: IT Infrastructure, Hewlett-Packard Co., Information Technology, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2004-09-01
- Infrastructure Change Management is the Key to Business Service Management
- IT leaders often find it challenging to start the process of aligning IT with business goals. Forrester believes that infrastructure change management puts IT firmly in control of the infrastructure and moves you closer to achieving Business Service Management. In this complimentary Forrester analyst article, you'll...
- Tags: BMC Software Inc., Information Technology, Business Service Management, Forrester Research Inc., Change Management, Leadership, It Management, Tools & Techniques, Management, It service Management
- Case studies
- BEA AquaLogic Product Family: The Most Comprehensive Suite of Service-Infrastructure Products for Implementing SOAs in Heterogeneous IT Environments
- Enterprises that want to deploy a Service-Oriented Architecture SOA need a service infrastructure that can manage services throughout their life cycle, regardless of underlying technologies. BEA AquaLogic is the first service-infrastructure product family built from the ground up for Service-Oriented Architectures, allowing services to be discovered, secured, managed, and assembled...
- Tags: IT Environment, BEA Systems Inc., BEA AquaLogic, Information Technology, SOA, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software
- White papers 2006-05-01
- The Advent of a New Service Infrastructure
- In the mission to simplify enterprise IT, BEA has aimed to provide the layer of abstraction that masks the underlying complexities of the existing technology. Today, it means providing a similar framework for building composite applications in Service-Oriented Architectures - delivering an infrastructure, not built for applications, but optimized for...
- Tags: BEA Systems Inc., Service-Oriented Architecture (SOA), Strategy, Middleware, Web Services, Enterprise Software, Software, Management
- White papers 2005-06-01
- Achieving IT Service Levels Through Unified Management of Applications and Infrastructure
- IT organizations are under tremendous strain because today's complex data center has more heterogeneous points of management than ever before. Guaranteeing service levels in this environment, and troubleshooting performance or utilization issues when they happen, have become a major challenge. This paper describes: A new solution that provides...
- Tags: Information Technology, Data Centers, Strategy, Storage, Hardware, Data Management, Management
- White papers 2007-01-10
- Quantifying the Business Benefits of IT Service Management
- As organizations focus on aligning their IT infrastructures to support eservice and other business needs, IT service management is taking on greater significance and importance. The infrastructure must be managed from the viewpoint of the lines of business it supports. IDC recently applied the methodology in a survey of enterprises...
- Tags: Hewlett-Packard Co., Information Technology, Benefit, ITIL, It Services, Service Level Management, Strategy, It Operations, It service Management, Management
- White papers 2004-09-01
- Towards a Framework for IT Service Fault Management
- IT service providers - either research institutions or commercial providers - offer IT services based on the behaviour of resources like the network infrastructure. To satisfy the customer demand for high service quality, which is specified in terms of Quality of Service parameters, the process of diagnosing and resolving resource...
- Tags: Information Technology, Service Quality, University Of Munich, ITIL, Strategy, Business Services, It Services, Management
- White papers 2005-05-14
- Web Service Architecture for Railway Infrastructure Management Systems
- The European Community pursues the 'Liberalization' of European railway traffic. One of the key issues of this plan is the separation of railway infrastructure management and transport service operation. But this also means that the 'Traditional' national railway companies have to be divided, leaving one unit managing the infrastructure and...
- Tags: Web, Marketing, Infrastructure Management, Aachen University, Web Service, European Community, It Services, It Management, It service Management
- White papers 2008-01-01
- Infrastructure Optimization Drives Efficient Service Delivery
- IT is challenged to continuously improve service levels and meet ever-greater business demands while holding the line on costs. Yet in many IT environments, key infrastructure components must be managed manually. This increases IT complexity, negatively impacts service and makes it difficult to control operating expenses because staff must focus...
- Tags: Optimization, Information Technology, Computer Associates International Inc., Infrastructure Optimization, Strategy, Management
- White papers 2007-04-01
- Forrester: Trends 2006: New Generation for Service Desks
- The potential for a brief hiatus in technology growth gives IT management an opportunity to evaluate and enhance the business technology infrastructure and infrastructure management. Concurrently, the maturation of the ITIL model for infrastructure and service management provides a framework for potential improvements. With most tool vendors...
- Tags: Service Desk, FrontRange Solutions Inc., Forrester Research Inc., It Services, ITIL
- White papers 2005-12-06
- Ten Tips for Successfully Implementing ITIL
- In order to realize the value of the IT investments being made, organizations should look to improve the maturity of their service management processes. The management and control of the IT infrastructure is a critical function and improved service delivery and service support processes will increase the efficiency and effectiveness...
- Tags: Process, Service Management, Information Technology, Jupitermedia Corp., ITIL, It Services, Strategy, Process Improvement, Management, Quality, Business Operations
- White papers 2005-10-05
- Forrester: ITIL, ITSM, and New Product Releases Drive Service Desks Improvements
- The potential for a brief hiatus in technology growth gives IT management an opportunity to evaluate and enhance the business technology infrastructure and infrastructure management. Concurrently, the maturation of the ITIL model for infrastructure and service management provides a framework for potential improvements. With most tool vendors releasing ITIL-based solutions...
- Tags: Service Desk, FrontRange Solutions Inc., IT Service Management, Forrester Research Inc., ITIL, It Services, Process Improvement, Quality, Business Operations
- White papers 2005-12-06
- A Framework for Service Quality Assurance Using Event Correlation Techniques
- Due to the increasing use of service level agreements for the provisioning of IT services, providers have to ensure that the guarantees for the quality of their offered services, expressed by quality of service parameters, are met. This paper presents a framework for new kind of event correlation which is...
- Tags: Technique, QA, Information Technology, Problem Management, Framework, Event Correlation, ITIL, It Services, Process Improvement, Strategy, Quality, Business Operations, Management
- White papers 2005-04-07
- Guidelines for Specifying a Service Driven IT Infrastructure
- This white paper provides an approach to specifying IT services and components within a Service Driven IT Infrastructure SDII from an acquisition perspective. Such guidance can be useful to CIOs, technical representatives, and procurement specialists specifying and developing service driven infrastructures. The paper also includes how industry best practices can...
- Tags: IT Infrastructure, Acquisition, Information Technology, Industry, Procurement, Mergers & Acquisitions, Corporate Law, Purchasing & Procurement, Strategy, Investment, Finance, Business Operations, Management
- White papers 2008-04-28
- Benefits of Upgrading to a 4Gb SAN Infrastructure
- Today's organizations must weigh the decision to upgrade to a 4Gb SAN infrastructure against their current and future service requirements in terms of functionality, scalability, and strategic growth. If self-containment is important, and the SAN infrastructure is performing adequately, it is likely that no changes need to occur. However, if...
- Tags: SAN, Benefit, Infrastructure, Storage Area Networks (SAN), Storage, Storage Management, Hardware
- White papers 2007-03-01
- Mapping ProactiveNet to ITIL Service Level Management Disciplines
- The IT Infrastructure Library ITIL framework offers IT organizations a methodology to achieve that goal by linking business perspectives with IT infrastructure management. Service Level Management SLM is one of several disciplines outlined by ITIL. ITIL advocates adoption of Service Level Agreements SLAs, which are written agreements between business units...
- Tags: ProactiveNet Inc., Information Technology, Agreement, ITIL, Process Improvement, Service Level Management, It Services, Service Management, Quality, Business Operations, It Operations, It service Management
- White papers 2005-05-19
- VMware Virtual Infrastructure SDK
- The VMware Virtual Infrastructure SDK is a programmatic interface allowing corporate developers and ISVs to manage and control virtual infrastructure from their own independent programs and from existing frameworks such as IBM Director. The SDK consists of the VirtualCenter Web Service interface along with a development kit containing a WSDL...
- Tags: SDK, VMware Inc., VMware Virtual Infrastructure SDK
- Webcasts
- Infrastructure and Application Management Route to Value: A Path to Effective Business Service Management
- This paper explores the need for an enterprise-wide, comprehensive infrastructure and application management solution, the criteria for that solution, and how BMC Software's Infrastructure and Application Management Route to Value meets those criteria. In addition, it addresses the impact of reduced cost of ownership and risk mitigation when dealing with...
- Tags: BMC Software Inc., Business Service Management, Application Management, It Services, It Management, It service Management
- White papers 2005-03-31
- Rolling Out New SSL VPN Service
- Typically, service providers offer infrastructure services, such as site-to-site connectivity and data center hosting. In addition to this, they are always exploring new opportunities to offer managed services to corporate customers. Recent years have seen the growth of several types of Virtual Private Network VPN Services. The common characteristic of...
- Tags: SSL VPN, Data Center, F5 Networks Inc., SSL, Service, Data Centers, VPNs, Network Security, Ssl/Tls, Telecommunications, Networking, Security, Storage, Hardware, Data Management
- White papers 2006-06-01
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