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- Managing Critical Change Processes at Roche
- Roche is one of the world's largest healthcare companies, with 70,000 employees across 150 countries. Roche's objective was to install a common change management system that used single database for SAP IT support in the Asia-Pacific region that would incorporate well-defined security controls as well as provide a clear picture...
- Case studies
- Web-Based Tool Takes Heat Off Uni Help Desk
- Auckland University is to drop its Heat helpdesk support system in favour of Infra, a web-based system already in place at Victoria University. It was a choice between upgrading Heat and going to the market in search of a new system. Price-wise, Infra and Heat are similar, but Infra was...
- Case studies
Additional Resources
- DEWR Drops Remedy for Infra
- The Federal Department of Employment and Workplace Relations DEWR has dropped major US IT service management outfit Remedy in favour of Sydney-based local player Infra Corporation. DEWR had Remedy for a number of years and they thought that they were just about due to go out and test the marketplace....
- Case studies
- Infra Case Study: Sydney 2000 Olympics
- Sydney is the first city hosting the Olympics to have created, with Infra's help, a central database of all security-related incidents occurring during the lead up to and duration of the Games. The security of the Games, and of the Paralympics which follow it, has been managed centrally from within...
- Case studies
- Microwave vs. Infrared vs. WiFi
- I've got a little situation that needs an expert's input. Can anyone recommend a solution to tie in 2 lan's in 2 buildings (less than 200 feet apart), clear line of sight on both roofs to each other. Main building has around 50 users. 2nd building about...
- Discussion threads 2007-07-16
- Delft University of Technology Choose Infra to Support ITIL Processes
- Founded in 1864, Delft University of Technology TU Delft is the oldest, largest, and most comprehensive technical university in the Netherlands. In July 2000, The Incident, Problem and Change IPC project was designed to ensure that IT incidents and problems were handled according to defined service agreements, thus providing a...
- Case studies
- Infra Case Study: Archer Daniels Midland
- Archer Daniels Midland Company ADM, incorporated in 1923, is a leading global agricultural company engaged in procuring, transporting, storing, processing and merchandising agricultural commodities and products. ADM had a requirement for an IT service management system that could be used company-wide across its substantial network of international plants and offices....
- Case studies
- Infra Case Study: Country Energy
- Country Energy is Australia's newest and largest regionally based energy business. Country Energy operates two IT Help Desks providing high level support for IT and Communications to 2500 employees in 105 regional offices. The first challenge facing Country Energy following its formation was to have its service management infrastructure integrated...
- Case studies
- Is single security vendor the right approach?
- There has been a white paper circulated by a well respected security company promoting the idea of a single security vendor.There are two major problems with this approach.First and foremost i like to suggest that any security system that is reliant on a single source of code, regardless of its...
- Discussion threads 2006-03-30
- Infra red file transfer not working
- After I install WIN XP SP2, the infra-red file transfer between my PC and mobile phone does not work. I have check the infra red properties in device manager and it is working fine.Anyone can help?thanks and regards,It could be your fone software isn't compatible with sp2. Have...
- Q&A 2004-11-06
- SendSMS GSM (exe)
- Send Bulk SMS's by connecting any PDU Mode compatible GSM phone/Modem. Connect using a cable, infra-red, and bluetooth. Inbox, Outbox, unlimited Address Book, Unlimited Groups, Import Contacts, HTTP API to submit messages, unlimited Outbox capacity supported. The Perfect marketing tool.
- Software downloads 2006-11-07
- Nokia Mible 3230
- Hi i'm shishir. i wanna know how can i connect my Nokia 3230 mobile with PC, without Bluetooth device, without USB cable, without Infra......? but in another PC when my memory device keep near priter it connect. but i have no printer.... pls someone give me solution... u can send...
- Discussion threads 2007-06-13
- Actual Vendor Questions
- Hi All,We're avaluating a few products for asset, patch, event log gathering, help desk ticketing etc... All of these listed don't fill every role, but I'm looking for opinions from those who actually use (and were around during the install, even better) these products. ThanksCA Help desk, Kbase, asset and...
- Q&A 2006-03-25
- What is the best way to join 2 offices on a network
- Hi EveryoneI am looking at the best way to join 2 offices together on our network.What we would like to do is to put in a leased line between the two. We want them to be able to use our exchange servers and we would only like to put in...
- Discussion threads 2007-08-14
- Internet Operations Center Case Study: Pontiac Schools-Wireless Network
- Pontiac Schools needed to design a system to allow teachers to create/grade quizzes, pass out homework assignments and communicate with parents using a PDA. A major drawback to most programs is that each student must individually synchronize the PDA via infra-red "beaming" technology. With large numbers of students per classroom,...
- Case studies
- PrepLogic: W2K Design Net. Infra.(70-221) (exe)
- This PrepLogic Practice Exam covers exam objectives for Microsoft's 70-221 W2k Designing Network Infrastructure exam. This is a preview and includes 40 practice questions, or one full practice exam. The full version includes 160 challenging questions inside 4 test modules with true-exam simulations and free auto updates. Version 3.1.2827 may...
- Software downloads 2007-11-19
- SapphireIrDA (zip)
- Print from your application to an IrDA enable printer. Printing from your application can be a very useful tool in a situation where you need to give a receipt to your customer direct from your Pocket PC. The ideal solution is to use an IrDA enabled printer with the IrDA...
- Software downloads 2005-07-06
- SAN/iQ: Enabling Technology for Effective VMware Deployments
- IT organizations are recognizing the benefits of virtualizing their datacenters, and many of them are enabling server virtualization with VMware Infrastructure 3. VMware Infrastructure 3 allows IT organizations to manage their server infra-structure as a single pool of resources on which applications can be deployed and then moved dynamically from...
- White papers 2007-04-25
- PrepLogic: Plan a Server 2003 Net. Infra.(70-293) (exe)
- This PrepLogic Practice Exam covers exam objectives for Microsoft's 70-293 Server 2003 Planning Network Infrastructure exams. This is a preview and includes 43 practice questions, or one full practice exam. The full version includes 246 challenging questions inside 6 test modules with true-exam simulations and free auto updates. Version 3.1.2827...
- Software downloads 2007-11-19
- PrepLogic: Server 2003 Design Net. Infra.(70-297) (exe)
- This PrepLogic Practice Exam covers exam objectives for Microsoft's 70-297 Server 2003 Designing Network Infrastructure exam. This is a preview and includes 60 practice questions, or one full practice exam. The full version includes 240 challenging questions inside 4 test modules with true-exam simulations and free auto updates. Version 3.1.2827...
- Software downloads 2007-11-19
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