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- Infra Software Enables LexisNexis Butterworths' Blueprint for IT Best Practice
- With three main offices in the UK, LexisNexis Butterworths publishes information in online, print and CD-ROM formats. The company's incumbent helpdesk software, which provided basic call logging functionality, was increasingly unable to meet the company's needs. Analysts could not easily prioritize or track the status of open calls, or share...
- Tags: Information Technology, LexisNexis, Infra, Infra Software, Help Desk, Call Centers, Asset Management, It Operations, Operational Planning, Business Operations
- Case studies
Additional Resources
- DEWR Drops Remedy for Infra
- The Federal Department of Employment and Workplace Relations DEWR has dropped major US IT service management outfit Remedy in favour of Sydney-based local player Infra Corporation. DEWR had Remedy for a number of years and they thought that they were just about due to go out and test the marketplace....
- Tags: Remedy Corp., Infra, Service Level Management, It Services, Recruitment & Selection, It Operations, It service Management, Human Resources, Workforce Management
- Case studies
- Web-Based Tool Takes Heat Off Uni Help Desk
- Auckland University is to drop its Heat helpdesk support system in favour of Infra, a web-based system already in place at Victoria University. It was a choice between upgrading Heat and going to the market in search of a new system. Price-wise, Infra and Heat are similar, but Infra was...
- Tags: Web, Tool, Infra, Auckland University, Help Desk, Call Centers, It Operations
- Case studies
- Delft University of Technology Choose Infra to Support ITIL Processes
- Founded in 1864, Delft University of Technology TU Delft is the oldest, largest, and most comprehensive technical university in the Netherlands. In July 2000, The Incident, Problem and Change IPC project was designed to ensure that IT incidents and problems were handled according to defined service agreements, thus providing a...
- Tags: University, Infra, ITIL, Process Improvement, It Services, Quality, Business Operations
- Case studies
- Infra Case Study: Sydney 2000 Olympics
- Sydney is the first city hosting the Olympics to have created, with Infra's help, a central database of all security-related incidents occurring during the lead up to and duration of the Games. The security of the Games, and of the Paralympics which follow it, has been managed centrally from within...
- Tags: Sydney, Infra, Games, Security, Personal Technology
- Case studies
- Microwave vs. Infrared vs. WiFi
- I've got a little situation that needs an expert's input. Can anyone recommend a solution to tie in 2 lan's in 2 buildings (less than 200 feet apart), clear line of sight on both roofs to each other. Main building has around 50 users. 2nd building about...
- Tags: Network technology, Wireless LANs, tsayyah@..., infra-red, microwave, Wi-Fi
- Discussion threads 2007-07-16
- HP Infra-Red Communications Port. 1995-01-19 (Windows)
- Click on the following links for the driver package readme info:.../extract/Readme.txt This package supports the following driver models:HP Infra-Red Communications Port.
- Tags: Hewlett-Packard Co., Microsoft Windows, Operating Systems, Software
- Software downloads 1995-01-19
- Managing Critical Change Processes at Roche
- Roche is one of the world's largest healthcare companies, with 70,000 employees across 150 countries. Roche's objective was to install a common change management system that used single database for SAP IT support in the Asia-Pacific region that would incorporate well-defined security controls as well as provide a clear picture...
- Tags: Roche Holding AG, Infra, Change Management, Leadership, Tools & Techniques, Management
- Case studies
- Infra Case Study: Archer Daniels Midland
- Archer Daniels Midland Company ADM, incorporated in 1923, is a leading global agricultural company engaged in procuring, transporting, storing, processing and merchandising agricultural commodities and products. ADM had a requirement for an IT service management system that could be used company-wide across its substantial network of international plants and offices....
- Tags: Archer Daniels Midland Co., Service Management, Infra, It Services, Service Level Management, It Operations, It service Management
- Case studies
- Infra red file transfer not working
- After I install WIN XP SP2, the infra-red file transfer between my PC and mobile phone does not work. I have check the infra red properties in device manager and it is working fine.Anyone can help?thanks and regards,It could be your fone software isn't compatible with sp2. Have...
- Tags: choywg@..., Service Pack 2, Uninstalling SP2
- Q&A 2004-11-06
- Infra Case Study: Country Energy
- Country Energy is Australia's newest and largest regionally based energy business. Country Energy operates two IT Help Desks providing high level support for IT and Communications to 2500 employees in 105 regional offices. The first challenge facing Country Energy following its formation was to have its service management infrastructure integrated...
- Tags: Service Management, Information Technology, Best Practice, Infra, It Services
- Case studies
- Is single security vendor the right approach?
- There has been a white paper circulated by a well respected security company promoting the idea of a single security vendor.There are two major problems with this approach.First and foremost i like to suggest that any security system that is reliant on a single source of code, regardless of its...
- Tags: Viruses and worms, single security company, security company, security, anti-Virus Program
- Discussion threads 2006-03-30
- Agendar 1.0 (Mobile)
- Suite of 6 programs for Palm including agenda, book of addresses and Palm tasks. All saved data cannot be copied or deleted by virus, infra-red ray or bluetooth. Organize your contacts, appointments, tasks, telephones, e-mails with calendar and sound and visual reminders.
- Tags: Mobile, Palm Inc., HANDCASE, Bluetooth, E-mail, Cyberthreats, Wi-Fi, Viruses And Worms, Wireless, Online Communications, Security
- Software downloads 2008-07-09
- Telepresence in the home
- Do you think telepresence in the home is near? What will this system have to cost for it to tip and be everywhere? As an employee at Cisco telepresence is really starting to take off in the corporate world for a high price. I'm interested in what...
- Discussion threads 2008-07-16
- Nokia Mible 3230
- Hi i'm shishir. i wanna know how can i connect my Nokia 3230 mobile with PC, without Bluetooth device, without USB cable, without Infra......? but in another PC when my memory device keep near priter it connect. but i have no printer.... pls someone give me solution... u can send...
- Tags: Desktops, shishir_duet@..., Nokia Corp.
- Discussion threads 2007-06-13
- SendSMS GSM 1.1 (Windows)
- Send Bulk SMS's by connecting any PDU Mode compatible GSM phone/Modem. Connect using a cable, infra-red, and bluetooth. Inbox, Outbox, unlimited Address Book, Unlimited Groups, Import Contacts, HTTP API to submit messages, unlimited Outbox capacity supported. The Perfect marketing tool.
- Tags: Microsoft Windows NT, Modems, Marketing Research, Operating Systems, Microsoft Windows, Software, Hardware, Components, Marketing
- Software downloads 2006-11-07
- Agendar Pro 1.9 (Mobile)
- Suite of 11 programs for Palm including agenda, book of addresses, Palm tasks, notes and memos. All saved data cannot be copied or deleted by virus, infra-red ray or bluetooth. Organize your contacts, appointments, tasks, telephones and e-mails. It offers tools to organize projects, ideas, websites, sound and visual reminders,...
- Tags: Mobile, Palm Inc., HANDCASE, Bluetooth, E-mail, Web Site Development, Cyberthreats, Productivity, Web Technology, Wi-Fi, Wireless, Online Communications, Internet, Security
- Software downloads 2008-05-12
- Infra Recorder 0.43 (Windows)
- InfraRecorder is a free CD/DVD burning solution. It offers a wide range of powerful features; all through an easy-to-use application interface and Windows Explorer integration. Create custom data, audio and mixed-mode projects and record them to physical discs as well as disc images. Supports recording to dual-layer DVDs. Blank erase...
- Tags: Disc, Christian Kindahl, InfraRecorder, Microsoft Windows, Operating Systems, Software
- Software downloads 2007-12-06
- irda-vista-6040001.zip 6.0.4000.1 (Windows)
- Click on the following links for the driver package readme info:.../infra/Readme.txt This package supports the following driver models:SMSC Fast Infrared Driver SMSC Fast Infrared Driver(IR module:HP)
- Tags: Driver, Toshiba Corp., Microsoft Windows, Operating Systems, Software
- Software downloads 2006-10-18
- Actual Vendor Questions
- Hi All,We're avaluating a few products for asset, patch, event log gathering, help desk ticketing etc... All of these listed don't fill every role, but I'm looking for opinions from those who actually use (and were around during the install, even better) these products. ThanksCA Help desk, Kbase, asset and...
- Tags: Questions, asset, jtakiwi, it management
- Q&A 2006-03-25
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