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TechRepublic Resources
- Ensuring Business Services with Proactive Incident and Problem Management
- The market has changed - yet it remains the same. Finding an IT professional, IT department, or large enterprise that is not cognizant of the move toward a service management model for IT is a rare occurrence. Yet, at the same time, the dynamics of the market are such that...
- Tags: Information Technology, Problem Management, Information Technology Service Management, ITIL, Strategy, It Services, Management
- White papers 2006-07-01
Additional Resources
- The 7 Steps to Business Service Management
- The new imperative in IT management is the ability to manage the technology infrastructure within the context of the business services that depend on it. Whether called Business Service Management BSM or end-to-end IT Service Management ITSM, the goal is to understand how the health of individual components within a...
- Tags: Information Technology, Business Service Management, Service Level Management, Strategy, It Operations, It service Management, Management
- White papers 2006-05-01
- IT Service Management Tools: Information Technology Infrastructure Library (ITIL) Compatibility Considerations
- The focus of IT management is shifting from technology management to efficient service delivery using commonly used processes. The obvious outcome of this trend is the blossoming interest in operational excellence and recognized best practices. The final result is the growing adoption of ITIL as a standard and the requirement...
- Tags: Pink Elephant Inc., Information Technology, ITIL, Service Level Management, It Services, Strategy, It Operations, It service Management, Management
- White papers 2006-01-12
- How ITIL-Based IT Help Desk Can Help Small and Medium Businesses
- Information Technology Infrastructure Library ITIL is a framework of best practices to manage IT operations and services. Government of Commerce, UK defined ITIL in the mid 1980s for business to efficiently manage their IT environment. ITIL's main objective is to align business and Information Technology. ITIL's IT Service Support process...
- Tags: Information Technology, Small And Medium Business, ITIL, Process Improvement, Strategy, It Services, Quality, Business Operations, Management
- White papers 2005-12-01
- Beyond ITIL CMDBs: The Benefits of Having the Richest, Most Pertinent Configuration Management Data Possible for Managing IT Services
- IT application services, unlike the physical architecture of the data center, require significantly more detailed configuration information to make adequate business and technology decisions. When ITIL Information Technology Infrastructure Library and ITSM Information Technology Service Management practices were conceived and CMDBs Configuration Management Databases described, the world followed a fairly...
- Tags: Information Technology, Benefit, Cendura Corp., Configuration Management, ITIL, It Services, Process Improvement, Strategy, Quality, Business Operations, Management
- White papers 2005-03-18
- Business Impact Analytics: Bridging Business Continuity and IT Management
- The Information Technology and Infrastructure Library ITIL documents best practices for IT Service Management, including service support and service delivery. Service support processes consist of incident, problem, change, release and configuration management. Service delivery processes consist of service level management, availability management, capacity management, IT financial management, and IT service...
- Tags: IT Administration, Hewlett-Packard Co., Analytics, Information Technology, Business Continuity, Strategy, Service Level Management, Management, It Operations, It service Management
- White papers 2006-06-01
- IBM's IT Service Management Vision
- IBM's IT Service Management vision is highly focused on IT processes, and the integration of process, technology, people, and information. It has breadth and depth into automated service management and ITIL, and shows continued commitment to On Demand business. Just how much of the IT world is ready for this...
- Tags: Enterprise Management Associates Inc., Information Technology, IBM Corp., Service Level Management, It Services, Strategy, ITIL, It Operations, It service Management, Management
- White papers 2005-06-01
- Change Management and Business Process Management Webinar
- This webcast will focus on the benefits of implementing a Change Management process aligned with your existing Service Management process. This event is designed to further clarify the role of a Change Management and Business Process Management solution within your organization. This webcast shows you how you can improve your...
- Tags: Business Process, BPM, Change Management, Operational Planning, Leadership, Business Process Automation, Strategy, Tools & Techniques, Management, Business Operations, It Operations
- Webcasts
- Making ITIL Actionable in an IT Service Management Environment
- People, Processes, Technology, Information. These are essential building blocks to create a successful IT infrastructure in today's fast-paced, service-focused marketplace. Business thrives when one achieves an optimal intersection of all four IT building blocks. But when there are problems - such as lapses in server performance, sluggish data circulation and...
- Tags: Information Technology, IT Service Management, Business, ITIL, Strategy, It Services, Management
- White papers 2005-06-01
- Infrastructure Foundation for Business Service Management: An ITIL Approach
- Many businesses are looking for ways to demonstrate the value that IT makes to the bottom line. With an Information Technology Infrastructure Library ITIL framework guiding the business practices, one can improve processes through simplifying, consolidating, and standardizing. ITIL and Business Service Management BSM have much in common. The ITIL...
- Tags: Information Technology, Business Service Management, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management
- White papers 2006-08-04
- Second Generation Integrated IT Service Management
- Stuttgarter Volksbank AG is the largest "Volksbank" in the greater Stuttgart, Germany area. In order for employees to be able to process inquiries in a meaningful way after the migration, a process-oriented solution for the helpdesk had to be found. Ideally, the solution would consist of an IT service management...
- Tags: Information Technology, Peregrine Systems Inc., Service Level Management, ITIL, It Services, Strategy, It Operations, It service Management, Management
- Case studies
- Rights Management Service and Exchange 2003 (Part 1)
- The purpose of this paper is to explain the details of Rights Management Service RMS technology and how beneficial it is to the organization. Rights Management Service RMS is an add-on to many RMS aware applications. The paper explains how one can utilize RMS technology with Exchange 2003 and how...
- Tags: Rights-management, Microsoft Exchange Server 2003, TechGenix, Rights Management Service, E-mail Servers, Enterprise Software, Software
- White papers 2006-01-10
- Exploring Infrastructure Management Buzzwords, Trends, and Concepts
- This webcast presents a brief overview of infrastructure management history, examining the business and technology drivers for management change and clarifying some of the more important concepts and jargon such as business service management, business impact management, service level management, service delivery management, autonomic computing, virtualization and adaptive management, utility...
- Tags: Infrastructure Management, TeamQuest Corp., Management, It Management, It Services, It service Management
- Webcasts
- Service Desktop Pro (exe)
- Service Desktop Pro is an integrated Business Information & Service Management Software. It is useful for small business managers, IT Service Providers, Freelancers, Consultants, Web Developers and Software Developers. It handles over 20 key business requirements including Contact Management, Leads Management, Project Management, Billing Management, Document Management, Expense Management and...
- Tags: Desktop, Small Business, ImageSkill, Service Desktop Pro, Product Marketing, Document Management, Strategy, Marketing, Enterprise Software, Software, Finance, Managerial Accounting, Management
- Software downloads 2007-02-22
- NetPro and ITIL
- The pressure on Information Technology to drive down operational costs while improving service levels continues to grow at a remarkable rate. As it does, organizations are realizing that more hardware, software and people are not the answer. In order to optimize IT, organizations must implement process improvements that align people,...
- Tags: Information Technology, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management
- White papers 2005-11-01
- Bridging the IT Operations Divide With ITSM
- IT Service Management ITSM is becoming a near panacea for information technology - helping IT to serve the needs of customers, ensuring positive user experience, improving productivity, and increasing the bottom line through positive results. Technology adoption is no longer driven by the awe of the innovation itself. Rather, IT...
- Tags: Enterprise Management Associates Inc., Information Technology, Technology Adoption, Service Level Management, It Services, Strategy, It Operations, It service Management, Management
- White papers 2006-06-01
- Where Does Event Management Fit Within ITIL?
- ITIL Information Technology Infrastructure Library describes the processes needed by IT Service Management to manage the IT infrastructures efficiently and effectively in order to guarantee the services agreed upon by the IT organization and its customers. The processes are divided into two primary process areas, Service Support and Service Delivery....
- Tags: Information Technology, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management
- White papers 2004-12-03
- Assessing IT Service Management Processes: A 5-Step Approach to Enhancing Support
- Advances in technology and the resulting dependence on information have resulted in increased expectations for responsive and proactive services. And, the need for quality support is ever present, whether the organization supports employees, external customers or both. This white paper describes SMA's 5 step approach to evaluating the service management...
- Tags: Service Management, Information Technology, IT Service Management, Best Practice, ITIL, It Services, Process Improvement, Quality, Business Operations
- White papers 2005-10-06
- Business Service Management Links IT Services to Business Goals
- Business Service Management helps establish IT as a strategic service supplier that streamlines customer transactions and enables business growth. While organizations will undertake BSM initiatives to align IT activities with business goals, the ultimate impact of Business Service Management goes beyond services - to strategic partnership in the business. Having...
- Tags: IT Services, Information Technology, Business Service Management, Computer Associates International Inc., BSM, Strategy, Management
- White papers 2008-01-01
- Driving Business Value With Insight From the Tivoli Technical Community
- IT service management professionals have a significant challenge to face. They are required by Senior Management to align IT goals with the business; however, they are often missing the necessary tools to carry out this important request. An enterprise may have embraced the philosophy of ITIL and have groups handling...
- Tags: Decision Support, IBM Corp., Data Mining, Tools & Techniques, Change Management, ITIL, It Services, Service Level Management, Databases, Enterprise Software, Software, Data Management, Management, It Operations, It service Management
- White papers 2007-10-01
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