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- Management of Data Mining Model Lifecycle to Support Intelligent Business Services
- Information Technology IT management is going through its third phase of evolution. In the first phase, it was about managing silos of devices (servers, storage) and applications. In the next phase, best practices frameworks such as IT Infrastructure Library ITIL prescribed a service-oriented approach to IT management. In the last...
- Tags: Information Technology, Phase, Business Service, Information Technology Management, ITIL, Data Mining, Business Intelligence, Strategy, Process Improvement, It Services, Marketing Research, Enterprise Software, Software, Data Management, Management, Quality, Business Operations, Marketing
- White papers 2008-04-24
Additional Resources
- Director of Information Technology/Identity Management Systems
- After reading comments from the IT experts here regarding security issues I thought on mentioning that I have a friend who is looking for a Director of Information Technology/Identity Management Systems IDMSwith SPE Identity Management experience. Experience working with Entertainment companies such as Technicolor is required. do you know anyone?
- Tags: SECURITY, flower1h@...
- Discussion threads 2007-05-24
- Customer Experience Management (CEM) Technology: What, Why, and How Does It Work
- A new class of technology has arrived. Customer Experience Management CEM Technology delivers a significant improvement in company profitability and effectiveness by allowing companies to target desired information from customers and leverage a unified, actionable view of customer experience - the most critical information in any company. This paper provides...
- Tags: Customer Experience, Amae Software, Customer Experience Management Technology
- White papers 2005-02-01
- Identifying Best Practices in Information Technology Project Management
- This paper documents Project Management Best Practices specific to the Information Technology sector. The paper is the culmination of research efforts [between January & April 2003] performed by diverse industry practitioners as part of their individual academic pursuits in Project Management, Business Administration, and Continuing Education Graduate Programs at the...
- Tags: Information Technology, Industry, Best Practice, PMFORUM, Project Management, Tools & Techniques, Strategy, It Operations, It service Management, Management
- White papers 2005-03-21
- Building an Information Technology Security Awareness and Training Program
- This document provides guidance for building an effective information technology IT security program and supports requirements specified in the Federal Information Security Management Act FISMA of 2002 and the Office of Management and Budget OMB Circular A-130, Appendix III. A strong IT security program cannot be put in place without...
- Tags: Information Technology, Training, Strategy, Management
- White papers 2003-10-01
- Product Discussion on Documentum Information Rights Management
- This webcast describes the unique capabilities of Documentum Information Rights Management product line, how the technology works to secure information at the object level for protection both inside and outside the repository. Additionally, the listener will hear how information rights management fits into EMC's larger security initiative.
- Tags: EMC Corp., Documentum, Information Rights Management, Storage, Hardware
- Webcasts
- Beyond ITIL CMDBs: The Benefits of Having the Richest, Most Pertinent Configuration Management Data Possible for Managing IT Services
- IT application services, unlike the physical architecture of the data center, require significantly more detailed configuration information to make adequate business and technology decisions. When ITIL Information Technology Infrastructure Library and ITSM Information Technology Service Management practices were conceived and CMDBs Configuration Management Databases described, the world followed a fairly...
- Tags: Information Technology, Benefit, Cendura Corp., Configuration Management, ITIL, It Services, Process Improvement, Strategy, Quality, Business Operations, Management
- White papers 2005-03-18
- Improving the Information Technology Service Management With Six Sigma
- Over the last few years, the number of organizations that deliver Information Technology IT services is increased. There are some frameworks such as Information Technology Infrastructure Library ITIL for IT Service Management that consists of a set of guidelines that specify what an IT organization should do. However, they don't...
- Tags: Information Technology, Iran Telecommunication Research Cente, Six Sigma, Strategy, Process Improvement, Quality, Business Operations, Management
- White papers 2008-03-01
- Oracle Case Study: Zarva Technology Company Limited
- ZARVA TECHnology Company Limited ZARVA TECH is a fast-growing provider of information technology and value-added applications services. ZARVA TECH wanted to integrate and standardize the financial management systems of 11 branch companies and update company information and data in real time. The company wanted to provide the ability to calculate...
- Tags: Human Resources, Oracle Corp., Financial, Financial Management, Financial Accounting, Financial Planning, Finance
- Case studies
- Unicenter Solutions and PCs With Intel vPro Technology
- CA, one of the world's largest Information Technology IT management software companies, unifies and simplifies the management of enterprise-wide IT. CA's IT managers needed an accurate, holistic view of their IT assets and infrastructure to be able to stay in compliance. The challenge was to reduce costs, and mitigate threats....
- Tags: CA Unicenter, Intel vPro, PC, Information Technology, Computer Associates International Inc., Intel Corp., Strategy, It Management, Management, It service Management
- Case studies
- Using CRM to Create Market Intelligence in a Changing World
- Alpharetta, Georgia-based Culpepper and Associates has long been an industry-leading source of information about compensation and financial benchmark data for organizations in the information technology sector. And compiling the information from the more than 900 information technology companies (covering more than 1000 job titles) in the survey is a mammoth...
- Tags: Information Technology, Information, CDC Software, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Strategy, Enterprise Software, Software, Marketing, Management
- Case studies
- The 7 Steps to Business Service Management
- The new imperative in IT management is the ability to manage the technology infrastructure within the context of the business services that depend on it. Whether called Business Service Management BSM or end-to-end IT Service Management ITSM, the goal is to understand how the health of individual components within a...
- Tags: Information Technology, Business Service, Business Service Management, BSM Digest, Service Level Management, It Operations, It service Management
- White papers 2006-05-01
- Introducing Master Data Management
- Master data management MDM is a business capability enabled through the alignment of multiple information management technologies, business process improvements, and organizational commitments. MDM is much more than a single technology solution; it requires an ecosystem of technologies to allow the creation, management, and distribution of high-quality master data throughout...
- Tags: Information Management, Master Data Management
- Research reports 2006-11-10
- TechNet Webcast: Security Risk Management (Part 2 of 3): Risk Assessment (Level 300)
- This webcast examines the processes of the Security Risk Management Guide, designed by Microsoft to help users to establish a process for risk assessment, cost benefit analysis, and implementation of security countermeasures. This webcast provides detailed information on performing a complete risk assessment at the organization, tying in best practices...
- Tags: Risk Assessment, Webcast, Microsoft Corp., Microsoft TechNet, Tools & Techniques, Strategy, Security, Management
- Webcasts
- Webcast: Information as a Service
- Listen to this in-depth, informative Internet radio broadcast delivered by Andrew Warcheza, Chief Strategist, Information Management, IBM, along with Henry Morris, Group VP and General Manager of IDC. The world today is experiencing an unprecedented growth in data and information generated by multiple disparate sources. Access to...
- Tags: Information Management, Webcast, IBM Corp., Strategy, Wireless, Management
- Webcasts 2005-10-21
- Information Technology Investment Management: A Framework for Assessing and Improving Process Maturity
- The Information Technology Investment Management Framework identifies - and organizes into a framework of increasingly mature stages - thirteen processes that are critical for successful investment. The original exposure draft of ITIM expanded the widely accepted federal management framework for IT investment decision making that was embodied in OMB and...
- Tags: Information Technology, General Accounting Office, Framework, Information Technology Investment Management Framework, Strategy, Investment, Management, Finance
- White papers 2004-03-01
- XML to Work: Advantages of Content Management
- Content management systems help organizations leverage investments in information throughout the enterprise. As with any new technology-based solution, there is confusion about what exactly constitutes content management. This white paper discusses the issues and technologies surrounding content management.
- Tags: XML, Content Management, Web Technology, Enterprise Software, Software
- White papers
- Measuring the Business Value of Information Technology: Practical Strategies for IT and Business Managers
- Implementing an innovative approach to determine the business value of information technology is an enormous task, but the payoff for the IT organization and the enterprise as a whole is worth the effort. The ITBV program developed processes and metrics that quantified $1.39 billion in bottom-line impact from information technology...
- Tags: Information Technology, Strategy, Management
- White papers 2006-09-15
- HP Configuration Management Software on PCs With Intel Centrino Pro or Intel vPro Processor Technology
- HP Software is a global industry leader in Information Technology IT software products for managing enterprise and distributed enterprise environments. The HP Out-Of-Band OOB Management Console is a plug-in to HP Configuration Management Software solutions, which help businesses gain greater control over their IT environments. The plug-in is taking advantage...
- Tags: Software, Intel Centrino Pro, Hewlett-Packard Co., Intel Centrino, Intel vPro, PC, Intel Corp., HP Software, Processors, Desktops, Tools & Techniques, Semiconductors, Hardware, Components, Management
- Case studies
- Book Review: PMP Project Management Professional Study Guide
- the PMP Project Management Professional Study Guide (PMP-SG) has been written specifically to support project management practitioners studying for the PMP certification exam and its basis is the Project Management Institute's ("PMI") Guide to the Project Management Body of Knowledge ("PMBOK Guide"). The author, Kim Heldman, has over ten years...
- Tags: AEW Services, Project Management, Tools & Techniques, Strategy, It Operations, It service Management, Management
- White papers 2003-02-28
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