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- Place Matters: Geographically Enabling Government
- Identifying and extending commonality across the enterprise IT investment portfolio is the road to the Promised Land for today's information technology executives. At all levels of government, significant investment is being made to further implement Service-Oriented Architecture SOA as a framework for establishing application independence from information technology while maintaining...
- Tags: Stratus Technologies, Information Technology, SOA, Service-Oriented Architecture (SOA), E-government, Government, Strategy, Web Services, Middleware, Enterprise Software, Software, Management
- White papers 2007-07-24
- Advancing Return on Investment Analysis for Government IT: A Public Value Framework
- The range and complexity of government Information Technology IT investments makes assessing their returns a daunting prospect. Projects can range from systemwide transformations, to improving financial transparency, to more efficient dog licensing. The returns may be large or small, obvious or obscure, and can run from a few minutes saved...
- Tags: Information Technology, Return, Albany, ROI, Government, Roi/Tco, Vertical Industries, Strategy, Finance, Managerial Accounting, Enterprise Software, Software, Management
- White papers 2006-09-01
- Information Technology Management: Improvements Needed in Strategic Planning, Performance Measurement, and Investment Management Governmentwide
- The GAO's January 2004 report indicates that the federal government can significantly improve its IT strategic planning, performance measurement, and investment management. Such improvement would better ensure that agencies are being responsible stewards of the billions of dollars for IT with which they have been entrusted, by helping them to...
- Tags: Performance, Information Technology, General Accounting Office, Strategy, Strategic Planning, Management
- White papers 2004-03-03
- Knowledge Management and ITIL: Creating the Adaptive Organization
- The Information Technology Infrastructure Library ITIL provides organizations with a framework for consistent IT Service Management ITSM over time. Knowledge Management principles complement and augment the ITIL framework, especially in the core processes of incident, problem and change management. ITIL provides guidance on the high-level process steps for recording an...
- Tags: ServiceWare Technologies, Knowledge, Information Technology, ITIL, Process Improvement, It Services, Knowledge Management, Service Level Management, Strategy, Quality, Business Operations, Enterprise Software, Software, It Operations, It service Management, Management
- White papers 2004-07-22
- Cognos Delivering Analytics and BI for Your Workforce
- Performance management requires companies to balance processes, information, technology and people to meet business objectives. Although many companies have invested in performance management tools and technologies that address the first three, few have made adequate investment in the people they employ. Cognos, known as a provider of Business Intelligence BI...
- Tags: Cognos Inc., Performance, Analytics, Workforce, ITNetwork365, Business Intelligence, Performance Management, Recruitment & Selection, Workforce Management, Pricing, Payroll Solutions, Tools & Techniques, Enterprise Software, Software, Data Management, Human Resources, Marketing, Management
- White papers 2007-06-19
- Apply the D.I.C.E framework to determine your best back up solution
- Determining the best back up solution for your small business is no small project. There are literally dozens of questions to consider, including the difficulty of installation, the investment required, which capabilities to look for, and whether the system can expand with your business growth. To help you make this...
- Tags: Framework, Josh Hoskins, Microsoft Excel, Blogging, Microsoft Office, Investment, Office Suites, Software, Internet, Finance
- Download resources 2007-07-18
- Institution Streamlines Project Management With Investment Framework
- The Centennial Fund TCF has a mandate to help young Saudi Arabian citizens achieve independence through investment. TCF wants to maintain its status as a pioneer in a competitive market while covering an increasing expanse of the Kingdom of Saudi Arabia through its growing number of branches. To achieve this,...
- Tags: Microsoft Corp., TCF, Investment, Internet, Operational Planning, Project Management, Strategy, Finance, Business Operations, It Operations, It service Management, Management
- Case studies
- Defining the Business Value From Your Technology Investment
- The value promised by adopting a new technology should always be placed in the context of quantifiable business objectives and their priorities to the organization. The questions to keep asking are how does this technology contribute to meeting an objective, and what is the measure of this contribution? More importantly,...
- Tags: Technology Investment, Technology, Operational Planning, Investment, Business Operations, Finance
- White papers 2006-03-16
- Process Framework & Project Management
- This paper is based on the experience gained while creating a Process Framework for an organization and in using this Framework for executing projects successfully. The paper is directed towards giving a holistic picture about creating a Process Framework and intrinsic information about how Project Management is made easy if...
- Tags: QAI India, Project Management, Tools & Techniques, Strategy, It Operations, It service Management, Management
- White papers 2004-04-06
- Business - Technology Alignment: A Fundamental Consideration for ITSM Tool Selection
- IT Service Management ITSM is evolving as a crucial component in aligning Business and Technology. Implementing ITSM successfully requires appropriate technology support. While there is no shortage of technology toolsets in this space, selecting the toolset appropriate to your specific requirements and building a case to justify the investment is...
- Tags: Infosys Technologies Ltd., Service Level Management, It Services, It Operations, It service Management
- White papers 2006-01-01
- Business - Technical Alignment: A Fundamental Consideration for ITSM Tool Selection
- IT Service Management ITSM is evolving as a crucial component in aligning Business and Technology. Implementing ITSM successfully requires appropriate technology support. While there is no shortage of technology toolsets in this space, selecting the toolset appropriate to your specific requirements and building a case to justify the investment is...
- Tags: Service Level Management, It Services, It Operations, It service Management
- White papers 2006-01-01
- A Real Option Analysis Approach to Evaluating Digital Government Investment
- Real option analysis has been studied and applied in evaluating information technology IT investments for more than a decade. Its advantages over the traditional discounted cash flow techniques have been widely recognized in the information systems IS community. However real option analysis has yet to be seen in valuing digital...
- Tags: Analysis, Option Analysis, Government, Vertical Industries, Investment, Strategy, Enterprise Software, Software, Finance, Management
- White papers 2005-01-24
- Models for ITIM: Reference Models for Information and Technology Providers
- The Proforma Information Technology Infrastructure Model ITIM provides IT organizations with a strategic perspective for how they accomplish their activities. At the core of this framework Proforma used ITIL best practice and process material under license from the OGC 1. Proforma's ITIM Framework provides a unique opportunity for IT organizations...
- Tags: Information Technology, Proforma, Proforma Information Technology Infrastructure Model, Information Technology Infrastructure Model, ITIL, Strategy, It Services, Management
- White papers
- A Framework for Incident and Problem Management
- This whitepaper defines incident and problem management based on the Information Technology Infrastructure Library ITIL Service Support best practices and INS's experience in the industry. It further explains the differences between incident management and problem management and offers a frame work for addressing both activities.
- Tags: Problem Management, International Network Services
- White papers 2003-04-01
- IBM Workplace Client Technology - The Eclipse Framework
- The new IBM Workplace Client Technology will be the foundation of rich client versions for the Lotus Workplace product family. Built on the open Eclipse framework, IBM Workplace Client Technology provides an extensible framework for server-managed clients from, which Partners can construct and deploy applications that combine the rich user...
- Tags: Workplace, IBM Workplace, Eclipse, IBM Corp., Collaboration, Java Development Tools, Open Source, Development Tools, Software Development, Software/Web Development
- Webcasts
- Outsourcing Your Web Infrastructure Management: A Resource-Effective Alternative Offering Substantial Benefits to Your Business
- As organizations become increasingly more reliant on the Internet and on technology to enable their critical business processes, they are being forced to continuously build and update the infrastructure supporting their Internet-based activities and Web-enabled applications. This paper presents a number of the benefits that businesses can derive by outsourcing...
- Tags: Manitoba Telecom Services Inc., Benefit, Outsourcing, Web Infrastructure, ITIL, Process Improvement, It Services, Internet, Quality, Business Operations
- White papers 2005-01-07
- Gateway Financial Services: Maximize Your Technology Investment
- Organizations today are consistently looking for ways to extend their technology investment and budget and better manage their technology assets. Teaming up with LEAF Financial Corporation and joint venture partner Merrill Lynch, Gateway now offers an extensive portfolio of flexible lease options that allows your organization to take advantage of...
- Tags: Gateway Inc., Financial Service, Investment, Leasing, Capital Structures, Finance
- White papers 2005-08-24
- HP Quickly Builds Scalable World-Wide .NET-Connected Service Framework
- How does a company of 140,000 employees implement a centralized world-wide user information repository? How does it provide other services to its employees world-wide? HP accomplished this, in part, by implementing a service management framework. The first version of the framework didn't scale or perform as well as desired. HP's...
- Tags: Service Management, Hewlett-Packard Co., It Services
- Case studies
- Enterprise Performance Management: A Framework for Optimizing Network and Application Performance
- The Enterprise Performance Management framework takes a systematic approach to managing the combined performance of enterprise application and network resources. It is a five-step framework that gives IT professionals the processes and information necessary to help ensure continuous IT infrastructure optimization, reliability and performance. In addition, EPM can also help...
- Tags: Enterprise Performance Management, Performance, Network General Corp., Enterprise Performance Management Framework, Business Intelligence, Performance Management, Enterprise Software, Software, Data Management, Human Resources, Workforce Management
- White papers 2006-03-01
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Storage Virtualization
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In virtual environments, storage matters. It influences everything from application availability and disaster readiness to power consumption and TCO. Bottom line: Don’t defeat the purpose of your consolidation by skimping on storage.
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ESG applauds new CX4 in analyst report
According to ESG, it's hard to find much missing in the new CLARiiON CX4.
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