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- Pink Elephant Insourcing Case Study
- The Client is offers retail foreign exchange. Due to a growing dependency on technology and automated systems in recent years, the client's employees were growing frustrated with the lack of an organized and structured first level IT support function. The objective was to create a "one stop shop" - a...
- Case studies
- ITIL, IT Governance & the Managed Service Provider (MSP)
- Organizations are adopting ITIL to provide a framework for best practices, and, many of these organizations are seeking out external partners who use complementary, compatible processes. These organizations want to share the same consistent, common language as they contract out and transition a specific area of their IT organization. Consequently,...
- White papers 2005-11-01
- IT Service Management Tools: Information Technology Infrastructure Library (ITIL) Compatibility Considerations
- The focus of IT management is shifting from technology management to efficient service delivery using commonly used processes. The obvious outcome of this trend is the blossoming interest in operational excellence and recognized best practices. The final result is the growing adoption of ITIL as a standard and the requirement...
- White papers 2006-01-12
- ATLAS - The Rapid Deployment Tool for ITIL Implementation
- Pink Elephant now offers an easy way to efficiently organise improvement projects for IT Service Management processes. ATLAS provides access to ITIL process templates, rapid deployment guides, strategic guidance and more, all in a secure, web-hosted knowledge management system. ATLAS is a secure, web hosted knowledge management environment containing Pink...
- White papers 2005-10-24
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