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infonavit

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Oracle Case Study: INFONAVIT: INFONAVIT is a government organization in Mexico that provides credit for housing to Mexican citizens. The INFONATEL project was initiated to create a call center for citizens to use as a point of contact for the organization's services. The small staff was quickly overwhelmed by the 6,000 calls a day...; Tags: Oracle Corp., Call, INFONAVIT, Customer Relationship Management (CRM), Call Centers, Enterprise Software, Software, It Operations; Case studies
National Lender Improves Collaboration Tools With Integrated Communications Solution: Infonavit is an autonomous government organization that provides home loans for workers in Mexico. Infonavit employees need to collaborate frequently, but some existing communications methods are time-consuming. As a result, the company is implementing a unified communications strategy based on Microsoft Office Communications Server 2007. The company will deliver integrated...; Tags: Lender, Collaboration, Microsoft Corp., PBX, Collaboration Tool, Tool, Infonavit, Telephony, VOIP, Groupware, Networking, Telecommunications, Enterprise Software, Software; Case studies 2007-10-01

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