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Government Organization Improves IT Efficiency With New Operating System: To improve its employee productivity and IT efficiency, the Instituto Nacional de Estadística Geografia e Informatica INEGI of Mexico is upgrading its computers to the Windows Vista Enterprise operating system. INEGI expects to reduce time spent troubleshooting computers by approximately 90 percent in many instances, and also anticipates an 80...; Tags: Information Technology, Operating System, Government Organization, INEGI, Operating Systems, Software; Case studies

Government Organization Improves Help Desk Responsiveness With New Automated System: The Instituto Nacional de Estadistica Geografia e Informatica INEGI, a government organization in Mexico responsible for national statistics and geographical information, relied on a paper-based, highly manual, time-consuming process for fielding internal customer support requests. Customer response times were slow and it was difficult to measure Help Desk performance or...; Tags: Microsoft Corp., Government Organization, Help Desk, Call Centers, It Operations; Case studies 2007-03-01
Government Resource Enhances Help Desk Productivity and Gains Insight Into Service Performance With the 2007 Microsoft Office System: INEGI (Instituto Nacional de Estadistica, Geografia y Informatica) is the government organization in Mexico responsible for national statistics and geographical information. Every day INEGI fields information requests from thousands of users across the country and around the world, making a strong infrastructure for internal issue resolution essential. Currently, INEGI's staff...; Tags: Customer Service, Performance, Microsoft Corp., Government Resource, Customer Service Quality, Help Desk, Call Centers, Product Marketing, Performance Management, Customer Relationship Management (CRM), Microsoft Office, It Operations, Marketing, Human Resources, Workforce Management, Enterprise Software, Software, Office Suites; Case studies

Network Administration in Windows Server 2003: While the role of a Windows network administrator would never be considered easy, you can lighten your load by knowing the ins and outs of Microsoft's ...; Buy Now

Windows XP vs. Mac OS X: This presentation, entitled Standardizing on Windows XP Instead of MAC OS X, provides a pre-packaged option for defending Windows XP against MAC OS X. ...; Buy Now