Sponsored White Papers, Webcasts, and Downloads
- SLA
- Please check this SLA and point out with question in the SAL Service Level Agreement 1.0. Purpose The purpose of this Service Level Agreement SLA is to formalize an arrangement between NOUR Communications Co, P.O. Box 21557 Riyadh 11485 Saudi Arabia referred herein as Provider or the First Party in...
- Tags: Service level management, SLA, agreement
- Discussion threads 2009-04-05
- Industry Standard for Availability SLAs?
- Hello,Does anyone have any good resources of "industry" standards when it comes to setting application or service availability SLA targetsMy company is currently in a high growth mode, and in the continuing effort of highlighting IT value, we are currently in the process of establishing IT application & service availability...
- Tags: industry standard, information technology, ITIL, matt@..., service availability, SLA
- Q&A 2005-09-20
- SLA Automated Negotiation Manager for Computing Services
- Success in today's marketing arena can often depend on companies embracing effective new technologies and integrating them into their business model. In the computing service supply industry, Service Level Agreements SLAs are commonly prepared and signed agreements between the service provider and its customers. SLAs should match business needs of...
- Tags: SLA, Negotiation, University Of Western Ontario, Service Level Management, It Operations, It service Management
- White papers 2007-09-27
- SLA Representation, Management and Enforcement
- As the IT industry is becoming more and more interested in service oriented business models and upcoming technologies like Web Services or Grid Computing, the need for automated contract management increases accordingly. This paper evolves a formal representation for contractual agreements together with their monitoring and enforcement by standard components...
- Tags: SLA, Enforcement, Technischen Universitat Munchen, Service Management, Service Level Management, Cloud Computing, Strategy, It Operations, It service Management, Management
- White papers 2005-10-01
- Optimizing IT: Navitaire and Mercury
- Through a hosted delivery model, Navitaire Inc. provides a range of services to the airline industry, including reservations, direct distribution, revenue protection, decision support, and passenger revenue-accounting services. Navitaire needed a monitoring solution that was easier to use and less cumbersome than its former solution, HP OpenView. The company also...
- Tags: Information Technology, Monitoring, Mercury Interactive Corp.
- Case studies
- MessageStats Version 6.5.1
- MessageStats allows you to: Justify expenses on Exchange infrastructure, forecast and make informed decisions Report on corporate messaging and communication usage and plan appropriately for future growth Monitor platform-specific traffic and activity, e.g. Exchange server traffic or Blackberry traffic Gather and...
- Tags: Microsoft Exchange Server, Messaging, ScriptLogic Corp., MessageStats, Groupware, Instant Messaging, E-mail Servers, Microsoft Windows, Servers, Enterprise Software, Software, Internet, Online Communications, Operating Systems, Hardware
- Download resources 2009-05-26
- Get IT Done: VPN reliability and scalability
- Isolating points of failure in a VPNCIO Republic is introducing a new monthly column, the VPN Advisor, covering VPN issues and trends. Columnist Salvatore Salamone will answer TechRepublic member questions, so we invite you to send in any questions you have concerning VPNs.Reliability and redundancyQ: When it comes to VPNs,...
- Tags: VPNs, Network security, TELECOMMUNICATIONS, NETWORKING, SECURITY, Salvatore Salamone, Get IT Done, VPN
- Technical articles 2002-07-31
- 10 ways to help your help desk (and therefore yourself)
- Thanks, I appreciate the commentlol thanks. Yes, someone out there DOES get it lol. Can I ask a favor? If you thought the article is useful, could you Digg it? http://digg.com/tech_news/10_ways_to_help_your_help_desk_and_therefore_yourselfAnd could you send to others?Thanks.Yes!!! Finally someone GETS it!as a helpdesk lead a great deal...
- Tags: Call centers, help desk
- Discussion threads 2008-07-07
- Measuring for service level management
- ByHarris KernProviding the basis for managingrelationships between the IT service organization and its customers, servicelevel management deals with how user service requirements are understood andmanaged. Service level management covers a variety of activities related toplanning, monitoring, and reporting. In this article, I describe the minimumset of data and measurements required...
- Tags: information technology, Service Level Management, SLA
- Technical articles 2004-10-05
- Members offer tips, advice on improving SLAs
- Service level agreements SLAs are constantly evolving and becoming more end-to-end in nature, according to industry experts. Yet insight from TechRepublic members shows that common sense is still the CIO's best tool when it comes to SLAs.Service level agreements SLAs aren’t new, but they’re certainly not stagnant. Traditionally, SLAs have...
- Tags: Service level management, Carl Weinschenk, SLA
- Technical articles 2002-12-11
- Decision Support: Outsourcing relationships don't stop at negotiations, part 2
- After entering into the blissful state of an outsourcing relationship, most buyers think their work is done. Actually this is where the partners begin the work needed to reap the benefits of the strong foundation they’ve established through alignment and the development of effective contracts and SLAs.Experts agree that once...
- Tags: decision support, governance, Jim Leto, Joe Santana, negotiation, outsourcing, outsourcing relationship, SLA, supplier
- Technical articles 2004-02-11
- Size of IT Staff
- Size of IT StaffI am a fairly new IT director at this organization. I am designing a new infrastructure and I am adding services. I would like to know if anyone has references for IT department sizes. I had a proposal to hire a network admin and a Systems...
- Tags: help desk, help desk person, information technology, it management, IT Staff, network, server, staff size, trtjj@...
- Discussion threads 2005-10-06
- Choosing the right ASP: It's a process
- Deciding that an application service provider is the best way to accomplish your business mission isn't where the decisions stop. Here are some tips on how to choose the right ASP for your company.One of the biggest challenges for many companies these days isn’t deciding if they should use an...
- Tags: Scripting languages, Gartner Inc., Mike Walton, Microsoft ASP
- Technical articles 2000-08-21
- Learn more about ASPs from TechRepublic
- With the potential to revolutionize the IT industry, ASPs have generated their fair share of press, especially at TechRepublic. Here are five articles that explain ASPs and their potential to change your business.In the 1967 film The Graduate, Dustin Hoffman’s character, Benjamin Braddock, is cornered at a party and given...
- Tags: Application service providers (ASPs), Web hosting, Business services, Paul Baldwin, application service provider, service provider, Microsoft ASP
- Technical articles 2000-04-26
- Business Service Management - More Than Just Technically Based SLAs
- Since the late 1990's, the need for Service Level Agreements SLA defining both customer value expectations and network performance parameters have been discussed at length within the industry. For the most part, CSPs today continue to offer a variety of SLAs disguised as "Technical measures" of network-oriented services or service...
- Tags: SLA, Business Service, Business Service Management, Frost & Sullivan, Service Level Management, It Operations, It service Management
- White papers 2007-09-21
- Hiring IT pros: Looking for "the wrong stuff"
- Hiring IT Pro'sA sensible IT Manager/Director would not let their in-house HR select the job candidates. As the article points out most HR juniors won't have a clue. They should seek the services of an experienced IT recruitment consultant. Note the use of the word "consultant", that is someone...
- Tags: investment banking, information technology, cs@..., career, hiring
- Discussion threads 2006-10-16
- My warning to IT managers: Application service providers are just a fad
- An MIS administrator dishes some dirt on his ASP. He explains how his company discovered both the pluses and minuses of selecting this cost-saving option.By Craig SmithThe construction company I work for wanted project management software that could quickly and easily share information between all of our offices and remote...
- Tags: Application service providers (ASPs), Web hosting, Business services, Tools & Techniques, Guest Contributor, application service provider, service provider, project management software
- Technical articles 2000-04-21
- True Business Class: T1 vs. Cable vs. DSL
- Given the state of "faster" broadband technologies (5 Mbps to 9 Mbps Cable and DSL) and Broadband "Business Services" catering to true business needs, etc., why would one decide to look for leased T1 connections versus, say, a business-class Cable or DSL connection? I'm looking for a pro/con list...
- Tags: Network technology, Broadband Internet, NETWORKING, T1, DSL, cable, broadband
- Discussion threads 2005-11-23
- Health Care - Ratio of PC Support Technicians to Devices
- We are a non-profit health care org, supporting a network of 4 acute care hospitals (each 80-120 bed)with 3 large outpatient or urgicare facilities; 40-50 owned specialty and family practice sites. While there are other senior technical and engineering level teams, for this discussion I am specifically looking for ratios...
- Tags: hardware, health, health care, hospital, it management, networking, PC, Ugly Dog
- Discussion threads 2007-01-03
- What to do when your ASP goes bust
- Application Service Providers such as Pandesic and Red Gorilla, once considered powerful players in the ASP market, are out of business. This article offers tips on how to stay afloat when your ASP goes under.Critics of the ASP industry are not surprised that some ASPs are going belly-up. But what...
- Tags: Scripting languages, Suman Bolar, Microsoft ASP
- Technical articles 2001-01-26
Smartphones
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Last year, many businesses deferred the purchase of new laptops in favor of smartphones, and why not? Offering phone, calendar, email, IM and Web access, they're arguably the most practical business tools. Check out the latest CNET Reviews of Blackberry devices for all the knowledge you need to make an intelligent choice.
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Sleek. Thin. Light.
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With its full keyboard and high-res screen, the BlackBerry® Curve™ 8900 is the perfect fit for your work and your life.
Learn more
