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incident management (25 results), incident response (6 results), security incident (4 results), security incident response (3 results)
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- NTRadmin (exe)
- NTRadmin lets you monitor the status of PCs and servers in your network and easily resolve incidents. IT administration tasks can be automated with NTRadmin Bots. WAN management made easy. Main features: NTRadmin Bots, remote control of unattended machines, online inventory, file transfer, remote power on/off, silent deployment, user community.You...
- Software downloads 2008-06-04
- Automating Problem Determination: A First Step Toward Self-Healing Computing Systems
- While the Internet and e-business technologies have created new business opportunities and helped streamline processes and speed communications, the underlying technical infrastructure has become more difficult to manage. The goal of problem management is to minimize the adverse impact of incidents and problems in the IT infrastructure on the business...
- Case studies
- ITIL Basics - Problem Management
- Problem Management investigates the underlying cause of incidents, and aims to prevent incidents of a similar nature from recurring. By removing errors, which often requires a structural change to the IT infrastructure in an organization, the number of incidents can be reduced over time. This webcast provides information on ITIL...
- Webcasts
- Tactical ITIL -- service, incidents, and problems
- If yours is like most organizations, there is a process in place that allows your users to communicate issues they might be having. This process generally involves calling into a phone number and telling the person on the other end about the situation. Hopefully, the caller provides a clear picture...
- Blog posts 2008-03-17
- Effectively respond to a security incident with these five steps
- Incident response is usually one of those security areas that tends to be impromptu—companies don't think about it until they have to. But that needs to change. Mike Mullins discusses five steps you can take to effectively respond to a security incident that can help you prevent future occurrences. ...
- Technical articles 2005-09-08
Additional Resources
- Seven Steps to Improved Incident Handling
- The IT Infrastructure Library ITIL describes how incident matching can improve the efficiency, effectiveness, and economy of service restoration. Incident matching is a major task described within the 2nd defined activity of the ITIL incident Management process. Basically, the idea is to collect data hence the script and match to...
- White papers 2006-08-02
- ITIL Basics - Incident Management
- ITIL Incident Management aims to minimize disruption to the business by restoring service operation to agreed levels as quickly as possible. This webcast provides information on ITIL Incident Management.
- Webcasts
- A Framework for Incident and Problem Management
- This whitepaper defines incident and problem management based on the Information Technology Infrastructure Library ITIL Service Support best practices and INS's experience in the industry. It further explains the differences between incident management and problem management and offers a frame work for addressing both activities.
- White papers 2003-04-01
- 8 Steps to Better Incident Classification
- Incident classification and initial support and the activities carried out by service desk staff to determine how to work or route an incident for resolution. The IT Infrastructure Library ITIL covers classification very well. There are numerous checklists and samples available and most service management systems offer built-in assistance with...
- White papers 2006-09-07
- Incident Management and Automatic Alerting Tools
- Much of the advice regarding Incident Management is an un-stated assumption that the main source of Incidents are calls to the Service Desk. Although this may be true for the great majority of lower impact requests, there are different recommendations for those who have "Event Management" tools in place that...
- White papers 2004-02-23
- IT Process and Problem/Incident Management
- How does your organization improve incident and problem management for business-critical applications while improving service levels, reducing support costs and lowering incident resolution times? IT Operations Directors, Problem Managers, Service Desk Managers and many others who are seeking to achieve such improvements have been looking to IT service management ITSM...
- White papers 2005-10-18
- Create an incident response policy
- Does your organization have an incident response policy? If so, who's involved in the execution of that policy? When was the last time you tested your policy? If not, how helpful do you think such a policy would be? Share your comments about establishing an incident response policy, as discussed...
- Discussion threads 2005-01-20
- Address these eight concerns in your incident response policy
- Every organization should include an incident response policy as part of its overall business continuity plan. Here are the most important elements to focus on when you build your IRP. You may not think you need an incident response policy IRP. After all, you've locked down your...
- Download resources 2005-08-16
- BMC Performance Manager
- Proactive incident and problem management reduces the number of calls to the service desk while more completely satisfying end users. Service desk associates will become more efficient and will have more time available to assist end users who have especially complex or unusual problems. BMC Software is the only company...
- White papers 2007-01-03
- Centralized Management of Checkpoint Firewalls
- The client is a financial services company. The Reporting module of Checkpoint is used currently for all reporting purposes. Wipro is delivering the sustenance service for Firewall and IDS by carrying out activities like ongoing monitoring incident detection, incident response, incident notification, analysis of logs, MIS reporting, periodic review with...
- Case studies
- Be Prepared: Continuity in the Face of Disaster
- Both federal agencies, as well as industry, have identified methods and guidelines to prepare for unforeseen events. For example, there is the National Response Plan NRP and the National Incident Management System NIMS. The NIMS encompasses the principles of the Incident Command System ICS, a nationally recognized incident management system....
- White papers 2005-05-23
- The Elastic Enterprise in Action: IT-Empowered Incident and Problem Management
- Robert Frances Group analysts believe implementing best-practice incident management and problem management processes represents significant opportunities for IT to deliver demonstrable short- and long-term business value. To capitalize on such opportunities and deliver demonstrable business benefits, however, IT executives must ensure that incident and problem management processes leverage relevant, reliable,...
- White papers 2005-02-09
- BC Program Support Log (exe)
- BC Program Support Log is a web enabled incident, issue, risk, discussion, change management and Quality Control System for SMEs and fortune 1000 companies. Install in 10 seconds. Features include; Intuitive UI, ASP Web based, Multi distributed teams, automated email notifications and access authorization, file attachments, incident cross referencing and...
- Software downloads 2007-06-11
- Local Government Improves IT Operational Efficiency and Effectiveness
- Although Baw Baw Shire Council IT Team had an incident management system, they did not have an up-to-date, internal Frequently Asked Questions FAQ page to direct users to proper channels when reporting incidents. All types of user requests were placed in the same queue, making it difficult for IT engineers...
- Case studies 2007-10-01
- Mainstream support for SQL Server 2000 is coming to an end
- Mainstream support for SQL Server 2000 is coming to an end April 8 2008. The features and benefits of Mainstream Support include: Incident support (no-charge incident support, paid incident support, support charged on an hourly basis, support for warranty claims) Security update support. The ability to request...
- Blog posts 2007-10-19
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