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Additional Resources
- Framework for ICT Technical Support
- ITIL is derived from the collective experiences of ICT technical support providers all over the UK. It represents their learning curve over the last 20 years and has been distilled into a set of common processes applicable to any establishment using ICT. The emphasis of FITS is on proactive tasks...
- Tags: Information And Communication Technology, Strategy, ITIL, Management, It Services
- White papers 2004-03-01
- Avaya Case Study: ICT Group
- ICT Group is a leading global provider of customer management and related marketing, technology and business process outsourcing BPO services. ICT Group wanted a Voice over Internet Protocol VoIP telephony solution that provided interconnectivity between these sites and ran on its U.S.-based data network. ICT Group also needed a system...
- Tags: ICT Group, Telephony, Avaya Inc., Business Process Outsourcing (BPO), VOIP, Telecom & Utilities, Telecommunications, Outsourcing, It Operations, Networking, Business Operations, Outsourcing & Subcontracting
- Case studies
- Tool for representing ict service structure?
- Hi All,I'm on the lookout for a tool to represent the dependency relations between ict service components. I want to be able to see what ict services will be affected when some system goes down, and also to see what systems I should investigate when some ict service fails. Anyone...
- Tags: tool, m.adamse@..., graphical tool, it management
- Discussion threads 2007-03-06
- Portal Policy
- Recently the ICT manager asked me to prepare a draft about the company intranet site policy, the site was created using Windows SharePoint Service, so I would grateful if anybody help me to start the draft and if there is any policy template that anybody can send to me to...
- Tags: Portals, alashhar@...
- Discussion threads 2006-03-19
- FireCracker: A Framework for Inferring Firewall Policy Using Smart Probing
- A firewall policy that is correct and complete is crucial to the safety of a computer network. An adversary will benefit a lot from knowing the policy or its semantics. This paper proposes a framework that could be used to blindly discover a firewall policy without prior knowledge. It shows...
- Tags: Firewalls, Network Security, Security, Networking
- White papers 2007-04-21
- Extensible Architectures: The Strategic Value of Service-Oriented Architecture in Banking
- Information and Communication Technology ICT has helped to drive increasingly intense global competition. In turn, this intensity increases the need for flexibility and rapid changeability in ICT to support strategies that depend on organizational agility. The authors report a comparative, cross-cultural case study of the implementation of Service Oriented Architectures...
- Tags: Banking, SOA, Information And Communication Technology, Service-Oriented Architecture (SOA), Strategy, Web Services, Enterprise Software, Software, Management
- White papers 2005-04-27
- FireCracker: A Framework for Inferring Firewall Policies Using Smart Probing
- A firewall policy that is correct and complete is crucial to the safety of a computer network. An adversary will benefit a lot from knowing the policy or its semantics. This paper proposes a framework that could be used to blindly discover a firewall policy remotely as a black box...
- Tags: Policy, Firewalls, Network Security, Security, Networking
- White papers 2007-09-05
- Cisilion Case Study: Maidenbower Junior School
- Maidenbower Junior School opened its doors to its first pupils in September 1999, having previously shared premises with Maidenbower Infant School Campus. The school has one ICT suite housing some thirty computers. In order to expand the whole class delivery of lessons using ICT without the space to build more...
- Tags: School, Information And Communication Technology, Strategy, Management
- Case studies
- 10 things you should know about Sender Policy Framework
- One of the technologies that has the potential to make e-mail safer, more secure, and better protected from nuisances such as SPAM and phishing attacks is Sender Policy Framework. Here is a list of facts that can help you get up to speed on SPF and learn about the free...
- Tags: Sender Policy Framework, TechRepublic Inc., Spam, Phishing, Security, Spam And Phishing
- Download resources 2005-06-14
- Business Aware Policy Based Management
- This paper introduces a Business Aware Framework for the Management of policy enabled IT Systems and its application to Utility Computing Environments. The framework couples two main subsystems on top of an IETF-like policy-based resource control layer. They are MBO Management by Business Objectives where the decision ability supported by...
- Tags: Aware, SLA, Hewlett-Packard Co., Policy, Framework, Service Level Management, It Operations, It service Management
- White papers 2006-02-13
- Understand What's in ITIL's ICT Infrastructure Management
- Have you ever wondered what's covered within the ICT Infrastructure Management book from ITIL? If so find out in this webcast and see how it fits into BMC Software's Business Service Management strategy.
- Tags: BMC Software Inc., Information And Communication Technology, ITIL, It Management, Process Improvement, Strategy, It Services, It service Management, Quality, Business Operations, Management
- Webcasts
- ICT PrintScreen (msi)
- ICT Print Screen allows you to print the image shown on your screen by pushing a defined hotkey. Options are available via the System Tray to let you capture the screen or window. After selecting an option, the captured image can be edited or printed. Various annotations and editing options...
- Tags: Information And Communication Technology, Option, ICT Print Screen, Strategy, Management
- Software downloads 2008-02-14
- Achieving Performance in Delivering Government Services
- This issue of Government Insights from IDC showcases information communications technology ICT, a concept that enables government managers to offer more effective public services. Get an overview of the key challenges facing governmental entities at all levels. Find out how ICT enables transformation. And take a look ahead at the...
- Tags: Performance, EMC Corp., Government, Storage, Hardware
- White papers 2006-05-01
- Egyptian Government National Education Program Transforms Small Businesses
- Egyptian Government wanted to improve business and ICT skills among SMEs to foster global competition and transform education via coordination between private and public sector organizations. The challenge was to develop a management and ICT curriculum and infrastructure to deliver content to SMEs. As a solution they worked with IBSG...
- Tags: Small And Medium Enterprise, Government, Small Business, Information And Communication Technology, Change Management, Smb/Sme, Strategy, Tools & Techniques, Management
- Case studies 2007-08-01
- ICT ESL Online (exe)
- Learn English Online with ICT ESL Online. With over 100 hours of English exercises, ICT ESL Online is a complete online English classroom. Students can practice their listening, grammar, vocabulary, speaking, reading, writing, and pronunciation skills. Interactive videos and speaking exercises provide real world role playing professional business scenarios. When...
- Tags: Information And Communication Technology, Interactive College Of Technology, Strategy, Management
- Software downloads 2008-10-28
- Swedish IT Agency on Track With Virtualization Solution That Boosts Customer Service
- Banverket ICT Information and Communication Technology is the IT and communications services provider for Banverket, the Swedish rail authority. It also provides ICT services to national and international customers. Banverket ICT wanted to improve the agility of its data center and the delivery of virtual applications so that it could...
- Tags: Customer Service, Data Center, Virtualization, Application Virtualization, Microsoft Corp., Information And Communication Technology, Data Centers, Desktop Virtualization, Cloud Computing, Strategy, Product Marketing, Storage, Hardware, Data Management, Management, Marketing
- Case studies 2008-10-13
- e-Skills - The Key to Employment and Inclusion in Europe
- This white paper is based on a survey of over 600 employers in 10 European countries who were asked to rate the Information and Communication Technology ICT skills of their staff and the future ICT competence needs of their sector. The results of the study show clear relevance to the...
- Tags: Information And Communication Technology, International Data Group, Strategy, Management
- White papers 2007-01-01
- UK version
- has moved from IT - Information Technology to ICT - Information and Communications Technology.But, then again, I work in healthcare.....we have both.....and two lots of management to prove it.....bleaaggghhh!!GGis it.. IT / CIT / ICTWhat are we calling our areas these days?!! Information Tech / Comm Info Tech or Info...
- Tags: Information, Information and Communication Technology, marcia204, off-topic, information technology
- Discussion threads 2006-02-14
- The Economics of Computer Hacking
- This paper considers various classes of computer hackers, with a special emphasis on fame-driven versus profit-driven hackers. The authors use simple economic analysis to examine how each of these hacking "Markets" work. The resulting framework is employed to evaluate current U.S. policy aimed at reducing the threat of computer hacking...
- Tags: Computer Hacking, West Virginia University, Computer, Hacking, Productivity, Security
- White papers 2006-01-16
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