Sponsored White Papers, Webcasts, and Downloads
- BNET Industries
- ICT Group is a provider of outsourced customer management and business process outsourcing services. Co.'s mix of sales, service, marketing and technology services includes customer...
- ICT Group company page on BNET »
TechRepublic Resources
- Avaya Case Study: ICT Group
- ICT Group is a leading global provider of customer management and related marketing, technology and business process outsourcing BPO services. ICT Group wanted a Voice over Internet Protocol VoIP telephony solution that provided interconnectivity between these sites and ran on its U.S.-based data network. ICT Group also needed a system...
- Tags: ICT Group, Telephony, Avaya Inc., Business Process Outsourcing (BPO), VOIP, Telecom & Utilities, Telecommunications, Outsourcing, It Operations, Networking, Business Operations, Outsourcing & Subcontracting
- Case studies
- Working to Improve the Quality of Life for People and Communities, Both Locally and as the Capital City of Wales
- Cardiff Council established a strategy to use Information & Communication Technology ICT services as a means to bring employment and economic development into the area. In support of that strategy its ICT group was faced with providing Internet and virtual private network access to 200 offices and schools around the...
- Tags: ICT Group, Nortel Networks Corp., Council, Strategy, Internet, Firewalls, Networking, Network Security, Security, Management
- Case studies 2005-10-27
Additional Resources
- Tool for representing ict service structure?
- Hi All,I'm on the lookout for a tool to represent the dependency relations between ict service components. I want to be able to see what ict services will be affected when some system goes down, and also to see what systems I should investigate when some ict service fails. Anyone...
- Tags: tool, m.adamse@..., graphical tool, it management
- Discussion threads 2007-03-06
- Extensible Architectures: The Strategic Value of Service-Oriented Architecture in Banking
- Information and Communication Technology ICT has helped to drive increasingly intense global competition. In turn, this intensity increases the need for flexibility and rapid changeability in ICT to support strategies that depend on organizational agility. The authors report a comparative, cross-cultural case study of the implementation of Service Oriented Architectures...
- Tags: Banking, SOA, Information And Communication Technology, Service-Oriented Architecture (SOA), Strategy, Web Services, Enterprise Software, Software, Management
- White papers 2005-04-27
- Framework for ICT Technical Support
- ITIL is derived from the collective experiences of ICT technical support providers all over the UK. It represents their learning curve over the last 20 years and has been distilled into a set of common processes applicable to any establishment using ICT. The emphasis of FITS is on proactive tasks...
- Tags: Information And Communication Technology, Strategy, ITIL, Management, It Services
- White papers 2004-03-01
- Cisilion Case Study: Maidenbower Junior School
- Maidenbower Junior School opened its doors to its first pupils in September 1999, having previously shared premises with Maidenbower Infant School Campus. The school has one ICT suite housing some thirty computers. In order to expand the whole class delivery of lessons using ICT without the space to build more...
- Tags: School, Information And Communication Technology, Strategy, Management
- Case studies
- Understand What's in ITIL's ICT Infrastructure Management
- Have you ever wondered what's covered within the ICT Infrastructure Management book from ITIL? If so find out in this webcast and see how it fits into BMC Software's Business Service Management strategy.
- Tags: BMC Software Inc., Information And Communication Technology, ITIL, It Management, Process Improvement, Strategy, It Services, It service Management, Quality, Business Operations, Management
- Webcasts
- ICT PrintScreen (msi)
- ICT Print Screen allows you to print the image shown on your screen by pushing a defined hotkey. Options are available via the System Tray to let you capture the screen or window. After selecting an option, the captured image can be edited or printed. Various annotations and editing options...
- Tags: Information And Communication Technology, Option, ICT Print Screen, Strategy, Management
- Software downloads 2008-02-14
- Job Wanted In ICT
- Hi All,I am a young enthusiastic lad who would like to get into an ICT job, I have no qualifications as such ( I have 2 GCSEs in ICT ) but I am very experienced in Microsoft Windows Server 2003 & Microsoft Windows Server 2000 Domain environments. I am also...
- Tags: Recruitment & Selection, Servers, Zak Fleming, Microsoft Windows Server, Information and Communication Technology, Microsoft Corp., job, Microsoft Windows
- Discussion threads 2007-06-18
- Achieving Performance in Delivering Government Services
- This issue of Government Insights from IDC showcases information communications technology ICT, a concept that enables government managers to offer more effective public services. Get an overview of the key challenges facing governmental entities at all levels. Find out how ICT enables transformation. And take a look ahead at the...
- Tags: Performance, EMC Corp., Government, Storage, Hardware
- White papers 2006-05-01
- Egyptian Government National Education Program Transforms Small Businesses
- Egyptian Government wanted to improve business and ICT skills among SMEs to foster global competition and transform education via coordination between private and public sector organizations. The challenge was to develop a management and ICT curriculum and infrastructure to deliver content to SMEs. As a solution they worked with IBSG...
- Tags: Small And Medium Enterprise, Government, Small Business, Information And Communication Technology, Change Management, Smb/Sme, Strategy, Tools & Techniques, Management
- Case studies 2007-08-01
- Apply your project management toolkit for a more smoothly running project
- ICT Policy FrameworkGuideline for requesting ICT Policy Framework
- Tags: atagar@..., ICT Policy Framework, it management, project management
- Discussion threads 2006-10-20
- e-Skills - The Key to Employment and Inclusion in Europe
- This white paper is based on a survey of over 600 employers in 10 European countries who were asked to rate the Information and Communication Technology ICT skills of their staff and the future ICT competence needs of their sector. The results of the study show clear relevance to the...
- Tags: Information And Communication Technology, International Data Group, Strategy, Management
- White papers 2007-01-01
- UK version
- has moved from IT - Information Technology to ICT - Information and Communications Technology.But, then again, I work in healthcare.....we have both.....and two lots of management to prove it.....bleaaggghhh!!GGis it.. IT / CIT / ICTWhat are we calling our areas these days?!! Information Tech / Comm Info Tech or Info...
- Tags: Information, Information and Communication Technology, marcia204, off-topic, information technology
- Discussion threads 2006-02-14
- Why green ICT is good for the bottom line
- This executive summary sets out how organisations can adopt a responsible ICT strategy that can simultaneously reduce power requirements and costs, change the culture of their organisation and its people to manage carbon more efficiently, and create an agile business that can compete in the global economy while acting as...
- Tags: Information And Communication Technology, Strategy, Management
- White papers 2007-11-29
- How to Manage the ICT Dependency Culture
- This paper is a call to action for Local Authorities in England and elsewhere in the United Kingdom, to appreciate some of the challenges that lie ahead as a result of one's unprecedented dependence upon Information and Communications Technology ICT. It is not a technical treatise, but is intended for...
- Tags: Information And Communication Technology, Strategy, Management
- White papers 2005-04-01
- Wireless Technologies and e-Learning: Bridging the Digital Divide
- Information and Communications Technology ICT and e-Learning platforms provide alternative channels for improving the quality of education and extending its reach to broader audiences. A significant challenge in realizing the full promise of ICT worldwide has been lack of access, particularly in developing countries and in rural communities. This limitation...
- Tags: Wireless Technology, Information And Communication Technology, Intel Corp., E-learning, Strategy, Wireless, Enterprise Software, Software, Management
- White papers 2006-12-01
- Government of Manitoba Enterprise Architecture: Principles, Strategies and Directions
- Manitoba's Enterprise Architecture guides the development, deployment and operations of Information Communication Technology ICT systems for the Government of Manitoba. It contains a number of ICT principles, strategies and directions that support the goals of the government, program delivery, while aligning ICT across government. The Enterprise Architecture reflects the influence...
- Tags: Enterprise Architecture, Manitoba Enterprise Architecture, Government, Vertical Industries, Strategy, Enterprise Software, Software, Management
- White papers 2005-03-01
- Out-of-the-Box Computing - Getronics Brings Thresher's Strategy to Life
- The latest Information and Communication Technology ICT can deliver vital benefits to retailers, whose margins are under continuous pressure. By enabling processes and applications that can cut costs, ICT can contribute directly to profitability. It was recognition of this that prompted Thresher, one of the UK's largest drinks retailers, to...
- Tags: Getronics, Computing, Information And Communication Technology, Strategy, Management
- Case studies
- CD3WD ICT Training (EXE)
- CD3WD is a collection of high-quality 3rd world development information on agriculture, health, appropriate technology, construction, food processing, crop storage, woodwork, metalwork, electrical trades, education, and computer skills. All material is HTM and PDF, and is therefore platform independent. CD3WD is issued on this Web site as 24 interconnected products....
- Tags: CD3WD, Training, Workforce Management, Productivity, Human Resources
- Software downloads 2006-03-16
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