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- Which e-consultancy will thrive? Big Blue is a good bet
- Plenty of e-consulting firms will survive the industry's tough times, but which ones will thrive? Columnist Tom Rodenhauser believes IBM Global Services will leave its competition in the dust.I’ve been asked over and over again which firms will survive the e-consulting shakeout. Rather than speculate on the survivors, it’s much...
- Tags: outsourcing, web technology, e-business/e-commerce, strategy, association of management consulting firm, ibm global services, tom rodenhauser, ibm corp., business innovation services, consulting, e-business
- Technical articles 2001-02-02
- XOsoft's WANSync Chosen by IBM Global Services Israel to Provide the Highest Availability for Bank Leumi's CRM Database Systems
- Bank Leumi is part of the Leumi Group, which holds assets in excess of $51 billion, and is recognized as a significant force in international finance. IBM Global Services Israel is the bank's information systems integrator. The bank needed a quick solution to what was becoming an unbearable situation. IBM...
- Tags: bank, xosoft, database system, ibm corp., crm, bank leumi, ibm global services, financial services
- Case studies
- Syracuse City School District: Telecommunications Convergence Enhances Learning, Improves Administrative Efficiency
- The Syracuse City School District SCSD was operating an analog phone system and aging IT network infrastructure that were expensive to support, reducing the efficiency of administrative staff and limiting student Internet and research opportunities. SCSD envisioned an advanced communications and network infrastructure that would improve the effectiveness of both...
- Tags: phone, network infrastructure, network, telecommunications, convergence, ibm corp., fiber, ibm global services, telecom & utilities, network administration, network technology, networking
- Case studies
- Fairchild Semiconductor Centralizes Supply Chain Management Planning
- Fairchild Semiconductor, a leading global player in the multi-market semiconductor industry, is focusing on streamlining its supply chain planning and production processes. The company faces a number of significant business challenges as it seeks to gain at least a 10 percent market share in the projected $56 billion target market...
- Tags: supply chain, consulting service, business consulting services, fairchild semiconductor corp., scm, ibm corp., ibm global services, supply chain management (scm), business services, enterprise software, software
- Case studies
Additional Resources
- IBM Case Study: CINECA
- The Challenge for CINECA was to improve research capabilities at high-performance computing HPC competence center for major public and private research institutions. CINECA implemented IBM eServer pSeries 690 servers running IBM AIX 5, IBM 7133 Serial Disk System, IBM Global Services - Integrated Technology Services. CINECA gained performance, availability and...
- Tags: ibm corp., leadership, utility computing, unix, servers, operating systems, management, software, hardware
- Case studies
- IBM Case Study: Belgacom SA
- Belgacom SA is the leading supplier of global telecommunications solutions in the Belgian market. The Belgacom group' services include local, intercity and international voice and data services, cellular telephone services, satellite services, carrier services and all Internet-related services. The challenge was to improve customer service and streamline business processes. The...
- Tags: ibm websphere portal server, belgacom, ibm corp., belgacom sa, middleware, enterprise software, software
- Case studies
- Developing a Business-Driven Strategy for Natural Language Processing Technologies
- Through On Demand Innovation Services - a partnership between IBM Research and Global Business Services - IBM was able to give the insurance and banking executives an integrated view of the technology itself and potential business applications. As a leader in the fields of speech and language processing, IBM Research...
- Tags: natural language processing, natural language, ibm corp.
- Case studies 2008-01-01
- Through Innovative Supply Logistics Optimization, a Major Global Marine Transport Company Prepares to Weather Shifting Market Demand and Come Out on Top
- The client wanted to optimize its complex container shipping logistics to boost performance and meet growing customer demands. A global container logistics optimization strategy was developed by IBM Global Business Services that relies on IBM Research's previous work with a carrier that reduced container logistics costs by about 15 percent.
- Tags: optimization, logistics, ibm corp., supply chain, business operations
- Case studies 2008-01-01
- Sprint's Innovative Use of Web Services Turns Possibilities Into Profit
- To engage more enterprise customers, Sprint needed a way to make its internal application functions - services - available to consumers outside its own enterprise. Sprint engaged IBM Global Services to assist with service development and deployment. The company wanted to find new ways to engage enterprise customers. Sprint engaged...
- Tags: web, web service, sprint communications, ibm corp., web services, channel management, enterprise software, software, marketing
- Case studies
- Saks Automates Purchasing With Advanced e-Procurement System
- Saks Incorporated purchases more than $900 million in non-retail merchandise from more than 5,000 suppliers, which can be an inefficient and costly process. Saks wanted to automate its manual system with an Internet-based e-procurement system that would simplify purchasing, facilitate new business processes and save money. IBM provided an on-demand...
- Tags: saks inc., e-procurement, supplier, ibm corp., saks, purchasing & procurement, channel management, business operations, marketing
- Case studies
- IBM - COATS Uses a Service-Oriented Architecture to Adapt to Business Changes
- A shared order entry system for 20 IBM manufacturing facilities around the globe, the IBM Customer Order Analysis and Tracking System COATS application must support a diverse, changing set of fulfillment processes. But the rigid legacy code underlying the system was difficult to modify, slowing IBM's incorporation of new requirements....
- Tags: soa, ibm corp., service-oriented architecture (soa), web services, middleware, enterprise software, software
- Case studies
- Financial Institution Seeks IBM's Help in Examining the Impact of Customer Loyalty on Its Overall Performance
- When the client wanted to explore a possible correlation between customer loyalty and financial success, the financial services provider looked to IBM for assistance in delving into and analyzing its customer data. To gauge customer loyalty, the bank administered a questionnaire that tracked products held, channels used, customer tenure and...
- Tags: financial, performance, ibm corp., customer loyalty, data mining, financial accounting, business intelligence, marketing research, databases, enterprise software, software, data management, finance, marketing
- Case studies 2008-01-01
- Brunel University Chooses IP Communications to Help Meet the Challenges of Growth and Dynamic Change
- Brunel was among the first universities in the United Kingdom to adopt IP telephony and has been a Cisco customer since 1999. The university wanted to execute a master plan that will enlarge its Uxbridge campus and concentrate almost all of its teaching, research and administrative facilities there. The university...
- Tags: ip, cisco systems inc., ibm corp., brunel university, voip, network technology, networking, telecommunications
- Case studies
- IBM Research Telecommunications Technology Advances Pave the Way Toward Improved Customer Management and Innovative Services
- As telecommunications service providers are driven to provide new offerings aimed at differentiating themselves in a market dominated by new players, lower margins and reduced ARPUs Average Return Per User, IBM Research is leading the way with a broad set of innovative solutions that can raise customer expectations, lower churn...
- Tags: ibm corp., telephony, telecom & utilities, telecommunications, advertising & promotion, operational accounting, networking, marketing, finance
- Case studies 2008-01-01
- HypoVereinsbank Connects Systems, Offering New Services
- The Corporates & Markets Line Of Business LOB of HVB HypoVereinsBank needed to improve its ability to offer new services to its customers. The LOB's IT department, known as HVB Information Services GmbH couldn't respond quickly to capitalize on market opportunities, meet customer demands or fully support its business strategies....
- Tags: line of business, market opportunity, ibm corp., hypovereinsbank, enterprise service bus, middleware, enterprise software, software
- Case studies
- AELTC Wins at Wimbledon With IBM Wireless on Demand Solution
- During the Wimbledon Championships, the AELTC's facilities are highly visible because of the large, concentrated presence of players, the public and the press. The bulk of the organization's efforts throughout the year are therefore focused on operations that span the Championship's fortnight, and it continually strives to provide improved systems,...
- Tags: ibm corp., wi-fi, wireless
- Case studies
- Web Services Helps E2open Redefine the Supply Chain
- E2open provides a global collaboration network for managing product lifecycle business processes across trading partners in the electronic industry. The challenge was to build an industry-federated network and supportive software infrastructure for secure business partner integration. The solution was to use end-to-end web services - custom-built UDDI registry, IBM middleware...
- Tags: supply chain, web, network, industry, web service, ibm corp., e2open, web services, supply chain management (scm), strategy, enterprise software, software, management
- Case studies
- Aurora Health Care Maintains Its Edge With IBM Global Financing
- Since its founding in 1984, not-for-profit Aurora Health Care has dedicated itself to finding a "better way" to provide healthcare to eastern Wisconsin. Aurora Health Care needed a way to leverage the latest information technologies in order to provide the best possible care and service to its patients. IBM Global...
- Tags: financing, ibm corp., aurora health care, investment, financial accounting, finance
- Case studies
- IBM Global Technology Services - Introducing Access to Information and Resources Framework
- Businesses are under increasing pressure to act more dynamically, operate more flexibly and reduce the cost associated with each business transaction. CIOs are expected to align with and support these objectives by introducing innovative, customer facing and revenue generating IT functionality. Unfortunately, the current environment of proliferating technology coupled with...
- Tags: cio, microsoft access, ibm corp., microsoft office, databases, strategy, office suites, software, enterprise software, data management, management
- White papers 2006-06-01
- IBM Case Study: Eternal Egypt
- The Egyptian Center for the Documentation of Cultural and Natural Heritage CultNat wanted to enhance exhibits at the Egyptian Museum in Cairo, which lacked adequate traditional print and audio guides, with interactive, multimedia services delivered through handheld devices that simultaneously tracked visitor demographics and movement. IBM provided CultNat with technology,...
- Tags: handhelds, ibm corp., handheld device, digital media, multimedia, handheld
- Case studies 2006-10-20
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