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Frustration with Cathay Pacific web site, part I: My wife, Michelle, and two daughters, Elise and Rayna, just left for Asia. They flew from the U.S. to Beijing, but coming back from Hong Kong, all on Continental. Therefore, during that trip, they need to fly one-way from Beijing to Hong Kong (by the way, travel...; Tags: Interactive Voice Response (IVR), Help desk, Call centers, Calvin Sun, Web site, fare, class of service, Iâ€, Cathay Pacific, IVR; Blog posts 2007-06-24
The Flashing Zero Generation: As I passed through this veil of tears that is IT support I have experienced most of the types of caller, I have even created a taxonomic classification system for user types which has been the subject of a previous article.http://articles.techrepublic.com.com/5100-1035_11-1034684.htmlI have to add another type of person to this...; Tags: General, Help, Helpdesk, Office, remote support, Customer Relations, Excel, Free Tech Support, support, Training, windows, Word; Blog posts 2007-06-17
Look again, the barbarians might be inside the gates: During the Gartner 2007 Symposium/ITxpo in San Francisco, attendees were asked to vote on three important issues facing IT professionals today.Â The results of those votes might have far reaching implications for security professionals (Tom Austin, et al, Gartner Clients Substantially Reject Tight Control Over Users, Gartner ID Number G00148513,...; Tags: Security, Risk Management, IT Management, HIPAA, End User, Cybercrime, Compliance; Blog posts 2007-05-28
Dealing with Word corruption: I had just finished a children's nonfiction manuscript on Richard the Lionheart the other day when Word burped. It was awful. My system locked up, Word wouldn't respond, and after waiting several minutes just to make sure, I finally pushed the buttonâ€¦ and prepared to cry. To make matters worse,...; Tags: Microsoft Word; Blog posts 2007-05-23

Additional Resources

What Is IA and Why Should It Become Important to You?: Information Assurance IA is a term given to that state of security that occurs as a result of processes and procedures that accomplish several objectives. The United States Government considers IA to be one of its most important objectives. In almost every government department or agency, IA has become synonymous...; Tags: Viack, Information Assurance, United States Government, Government, Vertical Industries, Advertising & Promotion, Enterprise Software, Software, Marketing; White papers 2004-09-01

Are you wondering How Do I…?: As you mayhave noticed, we have started a new franchise here on TechRepublic called HowDo IÂ…? As you mayhave guessed the premise is straightforward --- we are producing articles,downloads, and galleries that answer a specific question.If you need anexample, check out this article that answers the question HowDo IÂ… Add...; Tags: Do IÂ; Blog posts 2006-08-15
Information Architecture 101: A Crash Course for the Enterprise Architect - Synergies, Alignment, and the Relationship Between SOA and Infrastructure Virtualization: What is information architecture? The Asilomar Institute for Information Architecture AlfIA, an Information Architecture IA industry body of practitioners, states that IA is "...the design of shared information environments," especially as it relates to Web sites, intranets, online communities, and software. A chief practitioner of IA, talks about IA being...; Tags: Practitioner, SOA, Service-Oriented Architecture (SOA), Virtualization, Strategy, Web Site Development, Web Services, Enterprise Software, Software, Hardware, Management, Internet; White papers 2006-05-23
I'm tired of telling you what I own!: The Social Software Weblog throws down the gauntlet on all the "list your stuff" sites that are cropping up, including LibraryThing and parts of CNET's own GameSpot: "I caught a glimpse of Swagroll...why do I feel like IÂ’m doing a lot of work IÂ’ve...; Tags: Quality, Digital Music, Digital Media, Business Operations, Personal Technology, Consumer Electronics, Jay Garmon; Blog posts 2005-10-18
VanDyke Case Study: Multi-M/IA Internet Architects BV: Multi-M/IA is an internet consulting firm that provides e-business solutions for its clients including web site development, management of internet and e-business projects, and integration of internet initiatives with existing business processes. Multi-M/IA needed to develop a collaborative network environment for its employees, consultants, and partners that provide secure file...; Tags: E-business, VanDyke Software, Multi-M/IA, Internet, Web Technology, E-business/E-Commerce; Case studies
Des Moines, IA I-235 Cams (widget): View the traffic cameras on I-235 in Des Moines, IA. These are the main cameras that are working at this point in time. If there is a large demand for more cameras I will add them. This version is the first release on CNET Download.com.; Tags: Des Moines, Camera; Software downloads 2007-08-01
Intel's Plans for Virtualization for IA-32 and Intel 64: The presentation provides an understanding of Intel Virtualization Technology Intel VT support for IA-32 CPU virtualization. The presentation shows how that support will be extended in the future.; Tags: Intel IA-32, Intel Corp., Presentation, Virtualization, Storage Management, Utility Computing, Processors, Hardware, Storage, Semiconductors, Components; Presentations 2006-09-28
Which is the best Linux distribution?: For some time now IÂ’ve been using SuSe Professional 10.0 asthe basis for my experiments with Linux. IÂ’ve dabbled with Fedora Core 5, and itÂ’s beenok, but just not that earth shattering. With so many versions of Linux aroundand the new release of SuSe 10.1, I thought maybe IÂ’d...; Tags: IÂ've, Linux, SuSE; Blog posts 2006-08-17
Simplifying Information Architecture: Too often an enterprise's information is an unmanaged asset -- businesses can't find consistent information and IT struggles under the resulting weight of project delays and ballooning storage costs. Information architecture IA helps IT address business needs by providing a framework to map and describe an enterprise's information assets and...; Tags: Asset, Information Technology, Forrester Research Inc., Asset Management, Storage, Strategy, Operational Planning, Business Operations, Hardware, Management; Research reports 2005-09-09
How many users can one person support?: As a one-man IT department, I sometimes feel overwhelmed with all of the things to do, the number of support requests, and so on. In addition, keeping abreast of all the changes and nuances in this ever-changing industry can only add to the challenge. Included in my support efforts, I...; Tags: Information Technology, AutoCAD, Industry, Strategy, Software Upgrade, Management, Enterprise Software, Software, Joe Rosberg; Blog posts 2008-01-31
And you thought pop-up ads were annoying: YouÂ’ve probably noticed the ads that we have running on TechRepublic.(At least our advertisers hope you have.) Likewise, almost every site on the Internetemploys some form of banner or graphical ad unit to help pay the bills and keepthe data bits flowing. Clearly the most annoying form of advertising is...; Tags: advertisement, IÂ'm; Blog posts 2006-09-07
Intel Virtualization Technology: Hardware Support for Efficient Processor Virtualization: The first generation of Intel Virtualization Technology VT for IA-32 and Itanium processors provides hardware support that simplifies processor virtualization, enabling reductions in Virtual Machine Monitor VMM software size and complexity. Resulting VMMs can support a wider range of legacy and future Operating Systems OSs on the same physical platform...; Tags: Intel IA-32, Intel Itanium, Intel Corp., Virtualization, Storage Management, Utility Computing, Processors, Hardware, Storage, Semiconductors, Components; White papers 2006-08-10
Packing up the ThinkPad Tablet PC: Well, as the old saying goes, Â“All good things must come toan end.Â” Such as it is with my LenovoThinkPad Tablet PC. Today I packed upthe trusty little Tablet PC and shipped it back to Lenovo.Ever since I saw Lenovo debut it at TechEd 2005 last year, I...; Tags: IBM ThinkPad, Lenovo Group Ltd., PC, tablet, tablet PC; Blog posts 2006-06-19
I admit it - I was wrong.: If you remember back to the end of last year, several editorshere at TechRepublic offered their list of the top headlines you wouldnÂ’t seein 2006. I pitched in with my Top5 Pick and IÂ’m happy to announce that I was absolutely wrong on one count:3) Novell returns to profitabilityThisone pains...; Tags: IÂ'm, Novell Inc.; Blog posts 2006-06-01
eComStation 1.2 Arrives!: Last year Â– ok last month Â– I mentioned that I startedkicking around OS/2 on one of my workstations at home and found it stillrelatively useful. I also mentioned how Serenity Systems had been working on alicensed version of OS/2 called eComStation. I had read a lot about ECS on...; Tags: eComStation 1.2, ECS, IÂ've, IBM OS/2; Blog posts 2006-01-13
Next up: MacOS X: IÂ’ve been runningSuSe Professional 10.0 now for several months to test out as a Windows XPalternative. So far, thatÂ’s been working ok, but Linux hasnÂ’t been without itsproblems.IÂ’ve also recently installed a copy of eCommStation1.2 Â– the latest incarnation of OS/2. ThatÂ’s been a fun trip down memorylane and the...; Tags: Apple Mac OS, IÂ've, itÂ; Blog posts 2006-01-30

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