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- Outsourcing a Global MPLS Network
- There are 214 Hyatt hotels and resorts around the world, which are managed by two separate groups of companies. Hyatt International needed a global network integrator that could provide it with a turnkey solution but was doubtful that it could find one company that could do all that it needed....
- Tags: Telstra Corp., Hotel, MPLS, Network, Hyatt Hotels & Resorts, Outsourcing, Networking
- Case studies
- Avaya Case Study: Hyatt Corporation
- There are 211 Hyatt hotels and resorts (over 90,000 rooms) in 43 countries around the world, operating under the Hyatt, Hyatt Regency, Grand Hyatt and Park Hyatt brands. The company wanted to implement a new communications system that would provide advanced business communications applications enabled by IP telephony. Hyatt Corporation...
- Tags: Hyatt Hotels & Resorts, Avaya Inc., VOIP, Telecommunications, Network Technology, Networking
- Case studies
- Oracle Case Study: Hyatt Hotels
- Hyatt Corporation is one of full-service luxury hotels and resorts with more than 200 locations in about 40 countries. Hyatt Corporation wanted to develop a centralized web based application to manage the capital project planning and execution for Hyatt properties. The challenge was to get a quick turnaround - only...
- Tags: Oracle Corp., Hyatt Hotels & Resorts, Web Technology
- Case studies 2007-10-08
- Hyatt eDeals (exe)
- By selecting your travel preferences, Hyatt will send you desktop alerts notifying you when your preferred hotels make their best online rates available. Hyatt eDeals guarantees you receive the lowest online rate possible for your selected locations. Even the most sought after destinations are available; you can choose from the...
- Tags: Hyatt Hotels & Resorts, Hyatt eDeals, Desktops, Hardware
- Software downloads 2007-08-27
- Move over carpal tunnel syndrome, it's time to treat BlackBerry Thumb
- My job at TechRepublic doesn't require any travel, but there are plenty of IT pro members of TechRepublic who spend quite a bit of their working life on the road. There's good news for these folks... the Hyatt hotel chain has created a special "BlackBerry Balm" hand massage at most of its North American...
- Tags: Thumb, Hyatt Hotels & Resorts, RIM BlackBerry, Massage, Handhelds, Hardware, Sonja Thompson
- Blog posts 2006-11-13
Additional Resources
- Meritus Hotels in Singapore Networked With First-of-Its-Kind Wireless Bridge Solution Powered by Cisco Systems
- Meritus Hotels & Resorts is a Singapore-based hotel management company. The Latin word 'Meritus' stands for 'deserving of merit' and the Meritus Group's three luxury hotels in Singapore: the flagship Mandarin Singapore, Marina Mandarin, and the Meritus Negara. Meritus Hotels & Resorts wanted to link up the Local Area Networks...
- Tags: Hotel, Cisco Systems Inc., Singapore, Cisco Aironet 350 Series Wireless Bridge
- Case studies
- On-Demand Call Center Solution Gives Outrigger Hotels and Resorts 298% ROI!
- This Nucleus Research ROI Case Study demonstrates how Outrigger Hotels and Resorts achieved immediate bottom-line results when it switched from its premise-based contact center to on-demand call center services from Echopass. The case study calculates the business value Outrigger has realized through its Echopass deployment and balances those figures with...
- Tags: On-demand, ROI, Echopass Corp., Case Study, Roi/Tco, Call Centers, Customer Relationship Management (CRM), Finance, Managerial Accounting, It Operations, Enterprise Software, Software
- Case studies 2006-07-01
- Fairmont Hotels & Resorts Expanding Possibilities
- Fairmont Hotels & Resorts is the largest luxury hotel management company in North America, with 37 properties across Canada, the United States, Mexico and the Caribbean. In order to meet its worldwide expansion objectives, Fairmont recognized the need to build its brand as a provider of unrivaled customer service in...
- Tags: Accenture Ltd., Fairmont, Web Site Development, Web Technology, Branding, Internet, Marketing
- Case studies
- Starwood Hotels & Resorts Worldwide, Inc. Creates Highly Available and Easily Managed IT Foundation
- Starwood Hotels & Resorts Worldwide, Inc. is one of the world's leading hotel and leisure companies with approximately 850 properties in more than 95 countries. The challenge was to create an IT infrastructure with the scalability and flexibility to support current and future business needs; extend system management and monitoring...
- Tags: Oracle Corp., Information Technology, Monitoring, Starwood Hotels & Resorts Worldwide Inc., Strategy, Management
- Case studies
- Outstanding Customer Service Anywhere
- What does a three month old company that sells fine art and a 121-year old company that manufactures complex machinery have in common? The ability to deliver outstanding customer service using a hosted/on-demand contact center model. Fast and flexible, the hosted model allowed both companies to quickly adapt to changes...
- Tags: Customer Service, Cincom Systems Inc., Customer Relationship Management (CRM), Product Marketing, Call Centers, Enterprise Software, Software, Marketing, It Operations
- Webcasts
- Why Outrigger Hotels and Resorts Has No Reservations about Using a Hosted Call Center Service
- Take 2½ minutes to view this short but informative video testimonial from an Echopass customer. It features Bill Peters, VP of Reservation Services for Outrigger Resorts and Hotels, who discusses the great results his company has seen since it began using the Echopass Advanced Call Center On-Demand service. Find out...
- Tags: Echopass Corp., Call Centers, Customer Relationship Management (CRM), Corporate Communications, It Operations, Enterprise Software, Software, Marketing
- Case studies 2006-03-01
- Case Study: Hospitality WLAN Inhospitable?
- NY-based Starwood Hotels & Resorts Worldwide has 738 hotels with approximately 227,000 rooms in 80 countries. Many are franchise operations. Some of those have cut their own one-of deals with hotspot companies and wireless equipment vendors to provide wireless access to guests. To fix the problem, the company will likely...
- Tags: Broadband Networking, Broadband, WLAN, Jupitermedia Corp., Broadband Internet, Telecommunications, Wi-Fi, Wireless
- Case studies
- Travel Guide (gadget)
- The Travel Guide brings you 53 of the worlds most popular travel sites all in one simple to use gadget and the Travel slide show. Compare prices for the best deal from any country from sites like Expedia Priceline Travelocity, Airline Network, Air France, British Airways Holidays, Cruise Direct, Hotelopia,...
- Tags: Hotel, Sidebar Gadgets
- Software downloads 2008-04-16
- Avaya Case Study: Crowne Plaza Hotels
- Crowne Plaza Hotels is part of the InterContinental Hotels Group PLC Portfolio of well-recognized hotel resorts. Crowne Plaza Hotel in Santiago, Chile wanted to replace its existing Nortel communications solution to support staff and guests' communications needs. Crowne Plaza Hotel chose to implement an Avaya solution to support staff and...
- Tags: Avaya Inc., Crowne Plaza Hotels, Groupware, Enterprise Software, Software
- Case studies
- Jupitermedia Case Study: Hospitality WLAN Inhospitable?
- Starwood Hotels and Resorts is based in New York. While some hotel chains chose to stay out of the technology business themselves and cut deals with the Wayports and Mobilestars of the world, Starwood is looking to take firm control of its own wireless future. Wi-Fi is the front-runner right...
- Tags: IEEE 802.11, WLAN, Jupitermedia Corp., Wireless LANs, Bluetooth, Wi-Fi, Wireless
- Case studies
- Dell Servers, Dell Desktops, a Dell/EMC SAN, and a Boatload of Dell Services and Support Ensure That Life in the IT Department at Royal Resorts Is Just Another Day at the Beach
- Founded in 1974, Royal Resorts now operates eight timeshare locations throughout Mexico and the Caribbean. Due to geographic challenges and impromptu organizational habits, the state of the IT infrastructure at Royal Resorts inhibited the success of its growing business. In order to improve organizational efficiency, and therefore expand member services,...
- Tags: Desktop, Dell Computer Corp., Information Technology, SAN, EMC Corp., Dell Server, Servers, Microsoft Windows Server 2003, Hardware, Operating Systems, Microsoft Windows, Software
- Case studies
- Choice Hotels International Gives Guests Free High-Speed Internet Service Using 3Com Wireless Systems
- Choice Hotels International one of the world's largest and most successful lodging franchisers, Choice Hotels markets more than 5,000 hotels in 48 countries under eight brands. To allow its franchises to, affordably fulfill its mandate, Choice Hotels needed a powerful, low-cost network solution that could be installed quickly and easily....
- Tags: Brand, High-speed Internet, 3Com Corp., Wireless, Branding, Marketing
- Case studies
- Hotel Management Firm Integrates Call Center, Saves $100,000 With Hosted Solution
- Outrigger & OHANA Hotels and Resorts, which operates hotels and resort condominiums in Hawaii and throughout the South Pacific, employs 55 customer service agents at its call center. Previously, agents handled thousands of guest reservations a day through multiple systems such as phone calls, faxes, e-mail messages, and Internet chats....
- Tags: Agent, Call-center, Call Centers, Real Estate, Customer Relationship Management (CRM), It Operations, Business Operations, Enterprise Software, Software
- Case studies
- Avaya Case Study: Vail Resorts, Inc.
- As one of the leading resort operators in North America, Vail Resorts, Inc. wanted to offer its customers superior service and a variety of contact methods to facilitate communication with customers - regardless of where the customer called from or when they wanted to call. As a solution Vail Resorts...
- Tags: Avaya Inc., Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Case studies
- Luxury Travel Firm Chooses Business-Class File Standard
- Elegant Resorts is a luxury travel Company specialising in tailor-made holidays for discerning travellers. Most bookings are taken over the phone, but customers can also use the Web site to create a provisional itinerary for a holiday. Sales agents use this information to create documents including travel itineraries and invoices,...
- Tags: Itinerary, Microsoft Corp., Elegant Resorts, Sales Strategy, Real Estate, E-mail, Web Site Development, Process Improvement, Sales, Business Operations, Online Communications, Internet, Quality
- Case studies 2008-01-01
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