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Providing Email Operations Around-the-Clock Ensures Business Continuity for Reservations and Guest and Internal Communications: Responsible for all Hilton hotels outside the United States, Hilton International operates a network of some 394 hotels in more than 70 countries. With the diversity of its locations and the importance of its data, Hilton International required a solution that would provide stable and uninterrupted email communication, both internally...; Tags: Novell NetWare, Business Continuity, Hospitality Leader, E-mail, Servers, Operating Systems, Online Communications, Hardware, Software; Case studies

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Hospitality Call Accounting: Hospitality Call Accounting gives all the benefits of Infortel for Windows with added features tailored to the hospitality industry. In addition to the standard reports Infortel for Windows supplies, the Hospitality module provides reports specially designed to meet the needs of the Hospitality industry. Flexibility is built into the Night...; Tags: Accounting, Report, Flexibility, Avaya Inc., Microsoft Windows, Strategy, Operating Systems, Software, Management; White papers 2005-07-15
Case-Study: A Satellite-Based Internet Learning System for the Hospitality Industry: This paper describes and evaluates the Northern Arizona University NAU pilot program for delivering training and continuing education programs to students at homes and hospitality establishments using a combination of satellite and Internet technologies. This investigation involved the delivery of three different hospitality courses to four different Arizona sites using...; Tags: Industry, University Of West Georgia, Satellite, Internet, Network Technology, Networking; White papers
South African ISV Launches Interactive Entertainment Solution for Hospitality Industry: XN Corporation Africa, an Independent Software Vendor ISV and an empowered South African provider of technology systems to the hospitality and leisure industries, is launching a groundbreaking Interactive Entertainment Solution IES targeted at hotel chains. Working with Microsoft technologies, XN Corporation developed a leading-edge solution for the hospitality industry that...; Tags: ISV, Industry, Microsoft Corp., Entertainment, Strategy, Management; Case studies
MSDN Architecture Webcast: Windows Communication Foundation and Windows Workflow Foundation in Retail and Hospitality (Level 200): Workflow, rules, and communications are both omnipresent and critical in the retail and hospitality industries, whether it is the checkout process in a brick and mortar store, or the check-in process at a hotel; the calculation of tax or loyalty card points, or communicating to a third-party payment provider. This...; Tags: Retail, Microsoft Developer Network, Webcast, Windows Communication Foundation, Microsoft Windows, Digital Media, Operating Systems, Software, Consumer Electronics, Personal Technology; Webcasts 2006-05-22

A Guide for Understanding Wireless in Hospitality: The purpose of this paper has been to set forth a guide for understanding wireless and its potential within the hospitality industry. Wireless service can not only enhance the guest experience but can also generate a considerable level of savings and income for hoteliers. From a service perspective, savings can...; Tags: Wi-Fi, Roi/Tco, Wireless, Finance, Managerial Accounting; White papers 2006-06-01
EnSuite Hospitality Reservation (exe): EnSuite is a hospitality reservation system, designed for use by establishments like Hotels, Motels, Guest-Houses, Inns, Bed & Breakfasts, and Vacation Properties, to keep track of guest reservations, guest service charges, guest payments, booking agency commissions, room management, taxes, and income.It uses a major relational database for data storage and...; Tags: Reservation, EnSuite, Taxes, Storage Management, Sales Force Management, Storage, Databases, Financial Planning, Finance, Hardware, Sales, Enterprise Software, Software, Data Management; Software downloads 2007-08-15
EPOS Supplier to the UK Hospitality Industry Chooses Dell Hand-Held Devices and Enables Waiting Staff to Enter Customer Information on the Move: UK-based Stewart Roberts Associates Ltd provides electronic point of sale systems EPOS to the hospitality industry. EZ TOUCH needed to find a cost-effective hand-held product that could easily integrate with its EPOS Electronic Point of Sale software and enable waiting staff to record and process restaurant and bar orders quickly...; Tags: Point-of-sale, Dell Computer Corp., Industry, Handhelds, Hardware; Case studies
Software Testing: I am handling backoffice operations for different airlines. I have done Computer Software courses and M.C.S.E also. My question is that how should I change my field and pursue a career in Software Testing as a fresher. I would also want to know the names of software testing institutes in...; Tags: career, hospitality industry, IBM Corp., industry, software, software testing, training, van_priya@...; Q&A 2004-12-16
MSDN Webcast: Retail and Hospitality Industry Developer's Webcast: Platform Integration for Hospitality (Level 300): This webcast will focus on how hoteliers can be successful in the eyes of customers to enhance the experience before and during a guest's stay. Allowing the guest to check-in and get a room assigned at anytime, anywhere, from any device, as well as helping the hotelier to extend service...; Tags: Developer, Microsoft Developer Network, Webcast, Hotelier, Industry, Guest, Integration, Digital Media, Consumer Electronics, Personal Technology; Webcasts
Integrated Hospitality Solution Helps Hotel Franchisees Gain Competitive Edge: For many Choice Hotels franchisees, preparing key operational reports can be a challenge. The process often involves labor-intensive, manual data entry complicated by disparate stand-alone accounting systems that were never designed to interact with the proprietary front-office systems of Choice Hotels. To help its properties automate such processes and build...; Tags: Epicor Software Corp., ERP, Microsoft Corp., Enterprise Resource Planning (ERP), Enterprise Software, Customer Relationship Management (CRM), Software; Case studies
When a leader goes blah: Motivation and morale building are important aspects of leadership. Both become harder or sometimes impossible if the leader herself becomes demoralized. Part of being a good leader is self evaluation and always performing periodic self checks to determine if it is time to move on. by Ramon Padilla; Tags: Workplace, Leader, Morale, Leadership, Management, Ramon Padilla; Blog posts 2008-07-27
Avaya Hospitality Communications Solution Makes Wynn Las Vegas Guests Big Time Winners: Wynn Las Vegas is a $2.7 billion luxury hotel and destination casino resort located on the Las Vegas Strip, opened to the public on April 28, 2005. The hotel wanted to create a hospitality communications solution that would set a new standard for a guest's experience and would distinguish Wynn...; Tags: Avaya Inc., Wynn Las Vegas, VOIP, Telecommunications, Telecom & Utilities, Networking; Case studies
Microsoft Office System Webcast: Six Sigma Project Management in Retail and Hospitality - Level 100: The Microsoft Office Enterprise Project Management EPM solution for Six Sigma applications integrates Six Sigma methodology and process requirements with Microsoft technology. This combination enables effective management of a complete enterprise portfolio of projects and the dependencies between them. It also allows managers to track projects in real time, understand...; Tags: Webcast, Microsoft Office, Microsoft Corp., Six Sigma, Tqm/Six Sigma/ISO 9000, Process Improvement, Quality, Business Operations, It Operations; Webcasts
Partnership Working Pays Off in Getting U.K. Hospitality Trading Online: The United Kingdom hospitality and licensed trade industries are enthusiastically embracing online ordering. As a result, the leading Web site operator for the trade, barbox, is netting sales of around £320 million (U.S.$627 million) a year since it was established in 2000. Its close business partnership with Microsoft, including the...; Tags: Partnership, U.K., Microsoft Corp., Business Structures, Strategy, Finance, Management; Case studies 2008-03-01
Pivex Folio Exchange MySQL Makes Travel & Hospitality Profits Soar: Pivex, headquartered in Denver, Colorado, provides innovative solutions to increase efficiency and profit for the travel and hospitality industries. Working in a business environment with tight margins, travel wholesalers and hotels are always looking for ways to reduce manual labor costs, increase business process efficiencies and ultimately improve profitability. Pivex...; Tags: MySQL, Open Source, Databases, Enterprise Software, Software, Data Management; Case studies
Marriott International's Premier Grande Lakes Orlando Resort Chooses Siemens HiPath Hospitality Solution to Help Ensure Service of Sophisticated Guests: To manage two new world-class hotels - a Ritz-Carlton and a JW Marriott with 1,585 total rooms in Orlando, Florida - Marriott International needed a flexible, scalable communications solution that could serve the entire resort's needs. Given that challenge plus the fact that the resort was the largest non-gaming hotel...; Tags: Marriott International Inc., Siemens AG; Case studies
Start QA leader ship: Hi I just pointed as QA Leader for this small(5)group of developers. As QA tester I know what to test and how to test, But As QA Leader how can bring any guide lines to the development team?; Tags: va_don@..., QA, va_don, software, it management, project management, programming, leader, QA leader; Discussion threads 2007-02-04
Middle Eastern Hotel Group Increases Employee Efficiency With Automated System: Middle Eastern hotel group Habtoor Hospitality used disparate systems to manage reservations and generate accounts. Employees using these systems had to input a substantial amount of data manually. Working with Microsoft Gold Certified Partner AGIS, now known as Columbus IT, the group deployed Microsoft Dynamics NAV 3.7 business management software...; Tags: Microsoft Corp., Financial Accounting, Databases, Finance, Enterprise Software, Software, Data Management; Case studies
Design and Implementation of a Mobile Phone-Based Hospitality Service Quality Assessment System: This paper reports on experiences of designing and implementing an interactive hospitality service quality assessment system. The system requirements have been derived from a prior field study, which builds the input to the engineering phase. The paper summarizes these requirements in the form of a use scenario, derives the system...; Tags: Phone, Mobile, Cell Phone, Advertising & Promotion, Internet, Cellular Phones, Telecom & Utilities, Marketing, Consumer Electronics, Personal Technology; White papers 2006-01-11

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