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- Horizon Healthcare Services Enters a New Era in Customer Service With Siebel CRM
- Horizon Healthcare Services, Inc. Horizon, headquartered in Newark, is New Jersey's largest health insurer. Faced with a growing member population and increasing competition, Horizon realized that it needed to upgrade its call center and sales force systems in order to better serve its customers while reducing administrative costs. By implementing...
- Tags: Customer Service, Siebel Systems Inc., Health Care, Horizon Healthcare Services Inc., CRM, Sales Strategy, Sales Force Management, Call Centers, Customer Relationship Management (CRM), Sales, It Operations, Enterprise Software, Software
- Case studies
- Horizon Healthcare Services, Inc. Enters a New Era in Customer Service
- As New Jersey's largest health insurer, Horizon Healthcare Services, Inc. Horizon provides coverage to more than 2.9 million people throughout the state. Since 1932, Horizon has offered quality healthcare products and services designed specifically to meet the changing healthcare needs of its customers. Faced with a growing member population and...
- Tags: Customer Service, Health Care, Horizon Healthcare Services Inc., Vertical Industries, Benefits, Healthcare, Sales Strategy, Sales Force Management, Customer Relationship Management (CRM), Enterprise Software, Software, Human Resources, Sales
- Case studies
- Leading Health Insurer Speeds Transactions and Affordably Meets New Business Demands
- Horizon Healthcare Services, Inc. Horizon, the independent licensee of the Blue Cross and Blue Shield Association in New Jersey, automated its claims and referral transactions in 2001 using off-the-shelf integration software. This linked the transactions to its mainframe systems. The integration solution required considerable manual intervention, was hard to adapt...
- Tags: Health Care, Horizon Healthcare Services Inc., Mainframes, Servers, Hardware
- Case studies 2006-03-14
Additional Resources
- Radio Frequency Identification (RFID) and Wireless Solutions for Healthcare Service Providers
- For healthcare organizations, RFID is the next inevitable step towards the new generation healthcare services operations and it is set to provide new efficiencies, improved services, enhanced healthcare workflow and increased patient care for organizations seeking competitive advantage. "Alvin RFID and Wireless Software Platform for Healthcare" is the innovative and...
- Tags: Radio, Health Care, Vertical Industries, Benefits, Healthcare, RFID, Enterprise Software, Software, Human Resources, Wireless, Security, Biometrics
- White papers 2005-07-09
- Web Services Enablement for Healthcare HL7 Applications - Web Services Basic Profile Reference Implementation
- This paper intends to provide designers and developers of Healthcare Solutions with a reference architecture/implementation that enables information exchange among Healthcare applications on a Web Services Platform, in conformance with HL7 specification and Web Services Profiles. The paper deals with enabling applications to interface with the Web Service Infrastructure, designing...
- Tags: Web, Web Service, Health Care, Channel Management, Vertical Industries, Web Services, Benefits, Healthcare, Marketing, Enterprise Software, Software, Human Resources
- White papers 2005-08-01
- Pulse: HP in Healthcare
- This paper tries to explain the importance of HP in healthcare. HP provides a framework of products and services that can help healthcare organizations achieve greater utilization of their resources. In other words, instead of building these "stove pipe" systems HP helps to want healthcare enterprises get a better return...
- Tags: Hewlett-Packard Co., Health Care, Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources
- White papers 2003-12-01
- Regional Healthcare Payer Empowers Providers With New Self-Service Tools Using IBM's Composite Business Services Platform
- IBM is helping to transform provider services for a regional leader in healthcare financing. The healthcare payer employs approximately 4,300 people and provides insurance products and services to more than two million members. The challenge was to give healthcare providers highly personalized self-service tools to automate claims processing and error...
- Tags: Health Care, Tool, IBM Corp., Healthcare Payer, Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources
- Case studies
- Productivity in Healthcare
- Productivity in Healthcare can be achieved via sharing and collaboration. Using portals to share information and documents can free up healthcare workers to do real work. This webcast discusses productivity in healthcare in detail.
- Tags: Health Care, Productivity, Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources
- Webcasts
- Microsoft Opens Portal to the Future of Employee Personal Healthcare Management
- Microsoft Corporation, which is dedicated to improving the flow of information throughout the healthcare industry with its Healthcare Without Boundaries initiative, has deployed an innovative personal healthcare management Web site for company employees and their families. Working with Microsoft Consulting Services and health communication company WellMed, Inc., Microsoft has provided...
- Tags: Health Care, Microsoft Corp., Portal, Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources
- Case studies
- IBM Institute for Business Value: Healthcare 2015: Win-win or lose-lose? A portrait and a path to successful transformation
- Cost, quality, and access issues continue to plague our healthcare system. When these issues are combined with new drivers that fundamentally change the healthcare environment and impact the future stability of the system, major changes need to be made. But before any plans are put in place, one...
- Tags: health care, IBM Corp., portrait
- White papers 2006-09-01
- Finland Establishes National, Web-Enabled Repository for Healthcare Information
- STAKES, Finland's National Research and Development Center for Welfare and Health, promotes and supports healthcare for the Finnish population, and secures equal access for all to high-quality and effective healthcare services. The center wanted to establish a single, accessible, Web-enabled repository for healthcare information and indicators gathered from local healthcare...
- Tags: Web, Oracle Corp., Health Care, Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources
- Case studies
- Stockholm County Council Creates Solid Foundation for Improving Patient Care and Optimizes IT Resources
- Stockholm County Council provides healthcare services to 1.9 million citizens in the county of Stockholm in Sweden, which represents 20% of the country's population. The challenge was to develop a single, longitudinal electronic healthcare record for every patient, enabling a consistent 'continuum of care' throughout the patient's lifetime and provide...
- Tags: Patient, Information Technology, Health Care, Stockholm County Council, Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources
- Case studies
- Critical Infrastructure Security for Healthcare Providers
- The Best Practices Series for Health Care discusses the challenges that healthcare providers face in information technology - and the best practices for meeting those challenges. This paper, in particular, focuses on critical infrastructure security. Practices and services implemented by healthcare providers today that improve quality of care, decrease costs,...
- Tags: Health Care Company, Health Care, Vertical Industries, Benefits, Healthcare, Security, Enterprise Software, Software, Human Resources
- White papers 2007-11-01
- How the healthcare industry will respond to increasing demand
- With the increase in medical costs and demand, there is also increasing dissatisfaction among patients, government officials, employers, clinicians and healthcare executives. How will healthcare organizations providers and payers address these issues? This PricewaterhouseCoopers paper takes a look at the trends and forces behind the healthcare industry to illustrate what...
- Tags: Industry, Health Care, Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources
- White papers 2002-05-01
- Windows Vista: A Good Fit for Healthcare
- Healthcare has traditionally lagged behind other industries in the deployment of new IT platforms and solutions. Anyone familiar with the nuances of the healthcare business understands the myriad of issues behind this. However, when Windows Vista Enterprise is released, there are many reasons why healthcare customers might want to upgrade...
- Tags: Microsoft Windows Vista, Health Care, Vertical Industries, Benefits, Healthcare, Microsoft Windows, Enterprise Software, Software, Human Resources, Operating Systems
- White papers 2006-06-23
- Qualcomm Case Study: GE Healthcare - Clinical Services
- GE Healthcare is a $14 billion unit of General Electric Company. The company sought a way to dispatch this distributed team of skilled engineers to the appropriate facilities, based on both the type of equipment they are qualified to repair and their home office location. GE Healthcare-Clinical Services gave its...
- Tags: General Electric Co., ROI, Health Care, Qualcomm Inc., GE Healthcare, Smart Phones, Healthcare, Vertical Industries, Roi/Tco, Benefits, Consumer Electronics, Personal Technology, Enterprise Software, Software, Finance, Managerial Accounting, Human Resources
- Case studies
- Dell Helps Solaris Health Systems Delivery Quality Healthcare With Complete Technology Solutions
- To help provide safe, high quality patient care, Solaris Health System needs technology hardware, software and services that work together as a seamless, complete solution. As a solution Solaris uses Dell desktops, notebooks and handheld devices to give employees 24/7 access to crucial patient data. Dell standards-based servers support a...
- Tags: Dell Computer Corp., Patient, Health Care, Sun Solaris, UNIX, Operating Systems, Vertical Industries, Benefits, Servers, Software, Enterprise Software, Human Resources, Hardware
- Case studies 2006-11-29
- Healthcare Medical Nurse Recruiter Career Are In Demand- Will Train
- Medical, healthcare, nurse recruiter are also called healthcare professional headhunter, agent are in demand because of the current shortage of medical healthcare professionals such as rn, lpn,lvn, physical, speech,occupational therapist, radiology tec
- Tags: career, health care, rinanov@..., recruiter
- Discussion threads 2006-11-27
- Healthcare Medical Nurse Recruiter Career Are In Demand- Will Train
- Medical, healthcare, nurse recruiter are also called healthcare professional headhunter, agent are in demand because of the current shortage of medical healthcare professionals such as rn, lpn,lvn, physical, speech,occupational therapist, radiology tec
- Tags: healthcare medical nurse recruiter, off-topic, health care, gingnov@..., recruiter, career
- Discussion threads 2006-12-01
- Valencian Health Department Links More Healthcare Centres and Improves Services
- The Healthcare Department of the Valencia Region serves more than 4.5 million people. Health professionals in the area need to access patients' medical records easily and securely, but this was inhibited by disparate systems across healthcare centres. The department needed to implement an electronic solution across all its 900 health...
- Tags: Health Care, Microsoft Corp., Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources
- Case studies
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