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- County Develops More Comprehensive, Efficient System With New Technologies
- The government of Hillsborough County, Florida, maintains an area of 1,072 square miles and serves a population of 1.1 million. Hillsborough County needed new IT applications to support its court-clerks' systems, so it turned to Catapult Systems for help. To validate the proposed application architecture, county and partner representatives visited...
- Tags: County, Partnership, Microsoft Corp., Business Structures, Government, Finance
- Case studies 2007-11-01
- Florida's Hillsborough County Water Resource Services Selects Oracle Utilities Applications to Enhance Customer Service
- Hillsborough County Water Resource Services wanted to offer new programs and services to their customers. Their customer base has nearly doubled since 1998. Hillsborough County Water Resource Services selected Oracle Utilities Customer Care and Billing and Oracle Utilities Customer Care and Billing Business Advisor to help improve service to its...
- Tags: Customer Service, Oracle Corp., Utilities Application, Vertical Industries, Customer Relationship Management (CRM), Telecom & Utilities, Enterprise Software, Software
- Case studies
- Baltimore County: Information Technology Advisory Committee - Information Technology Plan
- The biennial Baltimore County Information Technology Plan for fiscal years 2005 and 2006 is a map for the prudent use of technology in Baltimore County's 2-year-old Renaissance. To drive the County's renewal, County Executive Jim Smith has directed local government to focus in three areas - Families Come First Safeguarding...
- Tags: Maryland, Information Technology, Strategy, Management
- White papers 2005-02-18
- Dakota County 2005 Strategic Technology Plan
- Dakota County recognizes that quality information services are a key contributor to the County's vision of creating a premier place for the citizens to live and work. Dakota County is committed to leveraging technology to enable County staff to provide effective, efficient, and responsive service and for citizens to actively...
- Tags: Citizen, Vision, Dakota County, Government, Strategy, Management
- White papers 2005-05-31
- Department of Information Technology Strategic Plan
- The Department of Information Technology is being used to deliver around-the-clock services to Fulton County citizens and to improve service quality and staff productivity. The Department of Information Technology is committed to a government-without-walls approach that will provide needed services 24-hours a day, 365- days a year. Based on recent...
- Tags: Information Technology, Georgia, Department Of Information Technology, Strategy, Management
- White papers 2005-04-21
- Information Technology Interim Strategic Plan: Planning Information Technology for 2005 and 2006
- The Kitsap County Strategic Plan was first prepared and published in 2001. The "vision" provided insight and direction of how and where Kitsap County would pursue technology through the 2003 - 2004 era. Along with the vision noted in 2001 came the implementation of biennium budgeting. Kitsap County has completed...
- Tags: Information Technology, Vision, Kitsap County, Strategy, Corporate Governance, Management, Business Operations, Corporate Law
- White papers 2005-05-01
- County - City GIS for DeKalb County and the Cities of Auburn, Butler, and Garrett, Indiana
- Just as Auburn was innovating automobiles in the '20s and '30s, the town continues to innovate today in ways more often seen in larger cities. As the county seat of DeKalb county, Auburn has partnered with the county government and other nearby towns to provide better taxpayer services through shared...
- Tags: County, Environmental Systems Research Institute Inc., GIS, Government, Software
- Case studies
- Guide: How to Participate in the Pima County Procurement Process
- County procurement processes are defined by Arizona State Statutes, Pima County Board of Supervisors Policy and the Pima County Procurement Code. The Pima County Procurement Department is dedicated to promoting the conservation of public funds and conducting its Procurement processes in a fair, open and equitable manner. The purpose of...
- Tags: Procurement, Pima County Procurement Department, Purchasing & Procurement, Business Operations
- White papers 2004-11-08
- Motorola Case Study: Miami-Dade County
- A concern of Miami-Dade County officials was when residents, visitors or businesses required County services or information, they had to negotiate a maze of over 1,000 different phone numbers for various departments. A major challenge involved getting buy-in from a variety of municipalities, all of which approach service delivery in...
- Tags: Miami-Dade County, Motorola Inc., Call Centers, Customer Relationship Management (CRM), Telecom & Utilities, Product Marketing, It Operations, Enterprise Software, Software, Marketing
- Case studies 2006-10-13
- Hamilton County Extends GIS Value and Access Beyond Its Borders With Autodesk MapGuide
- A part of the Indianapolis metropolitan area, Hamilton County is the fastest-growing county in Indiana. Home to over 200,000 people today, the county's population is expected to grow by almost 20 percent by 2008. With Autodesk MapGuide, Hamilton County is using its OGC OpenGIS Consortium-compliant GIS Geographic Information System data...
- Tags: Microsoft Access, Autodesk Inc., Borders Books & Music, GIS, Security, Software
- Case studies
- HP ProCurve Networking Case Study: Tampa Bay Workforce Alliance
- Serving Florida's Tampa/Hillsborough County area, the Tampa Bay Workforce Alliance TBWA works in conjunction with state government, businesses, educational institutions and the community to develop and maintain a quality workforce to meet the continually evolving needs of the county while enhancing economic development. While career centers provide valuable services to...
- Tags: Hewlett-Packard Co., HP ProCurve, Workforce, Professional Development, Recruitment & Selection, Workforce Management, Utility Computing, Career, Human Resources
- Case studies
- Miami-Dade County Strengthens Its Services With Dell Handhelds
- The Enterprise Technology Services Department ETSD for Miami-Dade County was facing a difficult challenge. It needed to ensure network availability for critical public services, ranging from the fire and police departments, to the airport, seaport and water and sewer districts. The ETSD needed to equip its technicians with timesaving technology,...
- Tags: Dell Computer Corp., Miami-Dade County, Handhelds, Hardware
- Case studies
- performancesoft Case Study: County of San Diego
- In late 1999, the County of San Diego County embarked on a journey to install an Enterprise Resource Planning ERP system. To assist the County of San Diego with their performance management implementation, the County engaged the services of Computer Sciences Corporation CSC. During the software selection process, CSC assisted...
- Tags: Computer Sciences Corp., San Diego, Performancesoft, Performance Management, Business Intelligence, Tools & Techniques, Human Resources, Workforce Management, Enterprise Software, Software, Data Management, Management
- Case studies
- Hampshire County Council Expedites Social Services With Mobile Computing
- The County Council needed to expedite delivery of services by providing the staff with speedy, remote access to their centralized database, which would allow the staff to review cases and enter data from offsite locations. The IBM Integrated Technology Services team recommended an infrastructure based in part on IBM WebSphere...
- Tags: Mobile, Network, Mobile Computing, IBM Corp., LANs, Wireless, Wi-Fi, Remote Access, Networking, WANs, Advertising & Promotion, Marketing
- Case studies
- A "Connected Community," Kane County, Illinois Improves Public Safety, Delivers Services More Effectively, and Stimulates Economic Development
- With a new network that supports both voice and data, Kane County, Illinois, has transformed its business processes for delivering services to constituents. Safety has improved because the county can instantly connect decision-makers in various locations during emergencies. Service effectiveness has increased because the county call center can handle more...
- Tags: Illinois, Safety, Cisco Systems Inc., Connected Corp., Service Effectiveness, Call Centers, Operational Planning, It Operations, Business Operations
- Case studies
- Norfolk County Council Saves Thousands of Pounds a Year Through Process Efficiencies
- Norfolk County Council, the local authority for Norfolk, United Kingdom, provides a wide range of services for people who visit or live, work, or do business in the county. The county wanted to replace aging, costly, heavily customized systems running on an expensive mainframe with a modern, integrated system. The...
- Tags: County, Oracle Corp., Payroll, Operational Accounting, Finance
- Case studies
- Eliminating Virus Attacks and Saving One Technician a Year With Symantec Software and Acer Outsourcing Services
- The expansion of city services to Internet channels, along with the increase in malicious code attacks, made information security a top priority for the government of Taiwan's Taipei County. However, the county's legacy antivirus solution from Trend Micro was failing to counter some threats and didn't fit into the county's...
- Tags: Software, Symantec Corp., Virus Attack, County, Outsourcing, Acer Inc., Virus, Security, Viruses And Worms
- Case studies
- Travis County Removes Spyware From Its Web Information Highway
- Travis County is one of the largest urban counties in Texas and home to the state capital, Austin. The Travis County Information and Telecommunication Systems ITS department is responsible for keeping malware such as viruses and spyware from disrupting business and endangering county information assets. A few years ago, ITS...
- Tags: Web, Travis County, Cyberthreats, Spyware, Adware & Malware, Spyware, Viruses And Worms, Security
- Case studies
- One County's GIS Success Story: Conway County
- The officials in rural county named Conway decided to develop a Geographic Information System GIS to benefit utilities such as water and sewer systems. Since Conway County desired and needed a well-developed GIS, it realized that accurate street and road data needed to be gathered for the county. The county...
- Tags: County, GIS, Software
- Case studies
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