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- Capacity Planning Tool for Streaming Media Services
- The goal of the capacity planning tool proposed in this paper is to provide the best cost/performance configuration for support of a known media service workload. There are two essential components in capacity planning tool: i) the capacity measurements of different h/w and s/w solutions using a specially designed set...
- Tags: Hewlett-Packard Co., Capacity, Tool, Streaming Media, Productivity, Web Site Development, Service Level Management, Internet, It Operations, It service Management
- White papers 2003-10-16
- A New Imperative: Total Service Quality Management for Wireline and Wireless Environments
- The concept of Total Service Quality Management is essential for companies competing in today's fixed-line, data services and wireless telecommunications markets. This approach to service quality management consolidation and aggregates end-to-end service level data in real time to enable proactive management of service quality. It automates the process...
- Tags: Hewlett-Packard Co., Quality Management, Service Quality, Wi-Fi, Service Level Management, Wireless, Telecommunications, It Operations, It service Management
- White papers 2004-08-27
- HP OpenView Delivers Superior Service Desk Functions to Boost Mastek's Customer Service
- Mastek is a global IT solutions Company. Mastek had been using low end products for its HelpDesk operations and were not helping in proper filtering and analysis of data. Consequently, establishing patterns and trends relative to the problems were getting increasingly difficult to map, leading to user dissatisfaction in critical...
- Tags: Service Desk, Customer Service, Hewlett-Packard Co., Mastek Ltd., HP OpenView, ITIL, Help Desk, Utility Computing, It Management, It Services, Process Improvement, It Operations, It service Management, Quality, Business Operations
- Case studies
- HP OpenView Chalks Up Success With University Helpdesk
- The client Edith Cowan University is taking a scholarly approach to the re-engineering of its IT helpdesk by implementing Hewlett-Packard HP OpenView Service Desk solution based on the IT Infrastructure Library ITIL framework. ITIL is a world-leading framework for IT service management that endorses a best practice approach. Through HP...
- Tags: Service Desk, Hewlett-Packard Co., Information Technology, HP OpenView, HP OpenView Service Desk, Help Desk, ITIL, Call Centers, It Services, Utility Computing, It Management, It Operations, It service Management
- Case studies
- Leveraging HP IT Service Management to Enable IT Asset Management
- This paper discusses the ability of IT organizations to leverage their investment in IT Service Management ITSM to enable enterprise IT Asset Management ITAM. This paper reviews in detail IT Asset Management and the supporting processes associated with the HP ITSM Reference Model. It also discusses the supporting technology characteristics...
- Tags: Service Management, Hewlett-Packard Co., IT Asset Management, Information Technology, Service Level Management, It Services, Strategy, It Operations, It service Management, Management
- White papers 2004-11-11
- IDC Whitepaper - Quantify the Business Benefits of ITSM
- The Benefits of IT Management with HP IDC explains how the HP OpenView Service Desk solution generates significant cost savings and improves IT staff productivity and efficiency.
- Tags: Hewlett-Packard Co., Rational Quantify, International Data Corp., Service Level Management, It Services, Benefits, Strategy, It Operations, It service Management, Human Resources, Management
- White papers 2005-01-19
- Attaining Sarbanes-Oxley Compliance
- Hewlett-Packard's IT Service Management Reference Model and the HP OpenView line of products are built on ITIL standards, COBIT objectives, and the COSO framework, enabling companies of all sizes to more easily comply with the provisions of the Sarbanes-Oxley Act. Download this white paper to learn more about these important...
- Tags: Sarbanes-Oxley Compliance, Hewlett-Packard Co., Sarbanes-Oxley Act, Sarbanes-Oxley, Service Level Management, Regulatory Compliance, It Services, ITIL, Regulations, Government, Financial Accounting, Finance, It Operations, It service Management, Human Resources, Policies And Procedures
- White papers 2005-02-01
- Managing Relationship Equilibrium in Outsourcing
- The intent of governance in outsourcing is to provide a mutually agreed-upon framework for the way a service provider and client will work together to conduct business the outsourced function and manage their relationship. Unfortunately, the relationship aspect has traditionally been overlooked, with both the service provider and the client...
- Tags: Hewlett-Packard Co., Service Provider, Business Services, Outsourcing, Managed Hosting, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers 2004-12-01
- Cost Model for Planning, Development and Operation of a Data Center
- The emergence of the compute utility and growth in data center based compute services necessitates an examination of costs associated with housing and powering the compute, networking and storage equipment. The cost model must take into account the complexity in power delivery, cooling, and required levels of redundancies for a...
- Tags: Data Center, Hewlett-Packard Co., Data Centers, Storage, Service Level Management, Servers, Hardware, Data Management, It Operations, It service Management
- White papers 2005-06-09
- Formulating and Implementing an HP IT Program Strategy Using CobiT and HP ITSM
- In an increasingly competitive environment, the delivery of IT services needs to be articulated around standard management frameworks and best practices. This paper is based upon an analysis of a Hewlett-Packard HP Information Technology IT program and presents how the CobiT framework contributed to the enhancement of the formulation and...
- Tags: Hewlett-Packard Co., Information Technology, Strategy, Service Level Management, It Services, Management, It Operations, It service Management
- White papers 2004-10-14
- Security in HP Web Jetadmin
- HP Web Jetadmin is a powerful web-based software utility for installing, configuring, and managing network-connected devices. Since it can install and configure devices, it must be able to secure itself against unwanted access. Not only can it secure itself against unwanted users, it can also secure the devices it manages...
- Tags: Hewlett-Packard Co., HP Web Jetadmin, Help Desk, Call Centers, Printers, Tools & Techniques, Security, It Operations, Hardware, Peripherals, Management
- White papers 2005-11-01
- Beyond Technology: Maximizing Return on IT Outsourcing Investments
- This paper will explore what HP has learned from hundreds of global outsourcing engagements with clients who have used outsourcing to drive IT transformation, IT agility, and increased business value from their IT. It will focus on critical success factors that often lie outside of the outsourcing contract, but should...
- Tags: Hewlett-Packard Co., Information Technology, Investment, IT Outsourcing, Managed Hosting, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers 2005-10-01
- Improving Your IT Service Management: Using HP OpenView Software and the HP IT Service Management Reference Model to Design and Deliver Exceptional IT Services
- Increasingly, IT organizations are finding that they must evolve into trusted service providers that can adapt on demand - and offer the cost-effective, reliable, flexible IT services required for business initiatives. To facilitate this transformation, many companies are turning to IT Service Management ITSM, an approach that uses best practices...
- Tags: Software, Service Management, Hewlett-Packard Co., Information Technology, HP OpenView, Service Level Management, It Services, Strategy, It Operations, It service Management, Management
- White papers 2005-06-01
- Helpdesk Functions in HP Web Jetadmin
- HP Web Jetadmin contains many tools for troubleshooting printers. As a result, it is increasingly being used as a Helpdesk troubleshooting tool. HP Web Jetadmin includes several features whereby Helpdesk personnel can remotely troubleshoot printers without having to physically visit the location where the printer resides; significantly reducing the time...
- Tags: Hewlett-Packard Co., HP Web Jetadmin, Help Desk, Printers, Call Centers, It Operations, Hardware, Peripherals
- White papers 2005-11-01
- EMT Goes for Integrated Service Assurance: Converged IT and Telco Monitoring Boost Management Efficiency
- EMT, Estonia's incumbent mobile operator, has successfully completed the first phase of its Integrated Service Assurance project. The driving force of this project was the need to achieve more with less - ensuring sustained service quality in the light of ever-growing service complexity, without taking additional staff on board. This...
- Tags: Hewlett-Packard Co., Information Technology, Monitoring, EMT, ITIL, Help Desk, Utility Computing, It Management, It Services, It Operations, It service Management
- Case studies
- HP OpenView Helps Swedish Medical Center Heal IT Growing Pains
- With 1,296 licensed beds in facilities that span 25 city blocks, Swedish Medical Center is the largest nonprofit medical provider in the Pacific Northwest. They wanted to build a best-in-class service management infrastructure to support the hospital's increased reliance on IS systems and reduce silos within IT for interdepartmental information...
- Tags: Hewlett-Packard Co., Information Technology, HP OpenView, It Services, Change Management, ITIL, Help Desk, Utility Computing, It Management, Strategy, Tools & Techniques, Management, It Operations, It service Management
- Case studies
- Australian Broadcasting Corporation (ABC) Tunes Into HP Help Desk
- The Australian Broadcasting Corporation ABC provides a national television service with production and transmission centres in all state capitals. A team of approximately 16 technical support employees handles fault resolution across the organisation's IT systems. This support challenge is compounded by the fact that the ABC consists of a network...
- Tags: ABC Inc., Hewlett-Packard Co., Broadcasting, ITIL, Process Improvement, Help Desk, It Services, Strategy, TVs, Quality, Business Operations, It Operations, Management, Personal Technology, Home Entertainment
- Case studies
- InteQ: Four Sides of Success With HP OpenView
- InteQ is a leading provider of IT Service Management ITSM solutions that maximize the availability and performance of business-critical IT services. InteQ wanted to build a service delivery platform for a new managed-services offering to mid-market enterprises and ensure reliable remote monitoring, problem resolution, notification and reporting on customers' mission-critical...
- Tags: Hewlett-Packard Co., InteQ Corp., HP OpenView, Service Level Management, Utility Computing, It Management, It Services, It Operations, It service Management
- Case studies
- HP's Approach to Sarbanes-Oxley Requirements: Automating Process Controls to Achieve and Sustain Compliance
- The purpose of this white paper is to explain HP's approach to automating process controls that enable continuous Sarbanes-Oxley compliance even in the face of evolving regulatory interpretations. This automation includes a combination of HP IT Service Management ITSM, HP OpenView, and the structural frameworks of COSO and CobiT. A...
- Tags: Hewlett-Packard Co., Sarbanes-Oxley Act, Compliance, Service Level Management, It Services, Sarbanes-Oxley, Regulatory Compliance, It Operations, It service Management, Regulations, Government, Financial Accounting, Finance, Human Resources, Policies And Procedures
- White papers 2005-03-01
- HP OpenView Service Desk Process Insight Software 1.1
- HP OpenView Service Desk Process Insight is an HP OpenView Business Process Insight solution to monitor the IT Service Management ITSM and IT Infrastructure Library ITIL processes managed by HP OpenView Service Desk solution. HP OpenView Service Desk Process Insight software provides real-time visibility into the ITIL processes managed by...
- Tags: Service Desk, Software, Hewlett-Packard Co., HP OpenView, HP OpenView Service Desk Process Insight, ITIL, Help Desk, Utility Computing, It Management, It Services, Call Centers, It Operations, It service Management
- White papers 2005-09-01
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