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- I've been hacked
- Can someone help me to identify the likely hacking activity was being conducted on one of my WinXp Voicemail systems we had a weak password? The following programs had been installed and a few accounts were created. I've disabled the accounts that were created and de-installed the programs...
- Tags: Firewalls, helpdesk@..., password, firewall, security, server
- Discussion threads 2007-11-07
- Cafe Latte and AP-less WEP cracking
- Wireless protection...This is not really suprising, just drive through you local neighborhood and scan with your laptop and see how many unsecured networks are wide open. After all the news stories and warnings from everybody, there are still people who have unsecured networks.DOH!!
- Tags: helpdesk@...
- Discussion threads 2007-10-25
- Active Directory Guru
- I'm currently having an issue with my Active Directory. I have 1 domain with 2 DC's.DC1 has the Scema Master,Domain Naming Master,RID Master, PDC installed & DC2 has the Infrastructure Master Installed. DC2 failed and was not demoted from the network. It was fixed and put back into the network...
- Tags: Backups, Directory services, helpdesk@..., DC1, SID, DC2, domain, backup, Microsoft Windows Active Directory
- Discussion threads 2007-09-12
- Backup Tape storage
- Hey Folks,I'm in need of a sturdy backup tape case. We use IBM XVA2 tapes and have about 30-35 of them. What we're using to keep our tapes in is not getting the job done. We need some kind of case. Case needs to be under $75 I have seen...
- Tags: Backups, helpdesk@..., tape storage, backup, storage
- Discussion threads 2007-07-18
- User Can not receive emails from a particular domain
- I have an other organization where I can send emails to them but I can not receive emails from them. They keep getting a SMTP time out error "Jun 5, 2007 1:58:58 AM Action: Message Delivery Attempt Failed Client: X.X.X.X From: jpi@.org To: will@.org ...
- Tags: williamm@..., SMTP, e-mail
- Discussion threads 2007-06-07
- AD and Password policies
- I have applied a password policy at the domain level in which users are to change their passwords after xx days.However, this policy was created and applied after certain users were over the "xx day" mark, and for some reason, even though the policy is applied, it is still not...
- Tags: helpdesk@..., advertisement, password
- Discussion threads 2007-06-06
- Red Hat
- We are getting a new server and it will have Red Hat on it.This is our first venture into the land of Linux. Where can I learn more about Red Hat? I've looked on the net and there are so many places. I'm not sure really where to start, so...
- Tags: OPEN SOURCE, UNIX, Operating systems, helpdesk@..., Red Hat Inc., Linux
- Discussion threads 2007-05-25
- Ping and some Remote Administration functions don't work in Win XP SP2
- We noticed that about 95% of our desktop units on the floor are not pingable. At the same time we noticed that we cannot utilize certain remote functions such as RDP. Since we generally utilize PC Anywhere for remote support it hasn't been an issue. However, we're...
- Tags: desktop, firewall, hardware, helpdesk@..., ICMP, Microsoft Windows XP, ping, remote administration, remote desktop, RPC, RPC Service, Service Pack 2, System Account, tcp/ip, windows, xp
- Discussion threads 2005-10-25
Additional Resources
- Target Helpdesk (exe)
- Helpdesk software that is right on-the-mark. Target Helpdesk does much more than call logging. It is affordable and easy to use. Target Helpdesk is the complete help desk software solution that saves you time and money. Try Target Helpdesk for yourself and begin hitting your targets starting today. Version 2.6.5...
- Tags: Help Desk, Call Centers, It Operations
- Software downloads 2007-05-25
- Internal Helpdesk Quotation
- I'm working on Setting up Helpdesk and not I am drafting a SOW for a Helpdesk project but I'm not sure where and how to start it. Is there any guideline and sample for this task?Window A Sharepoint Services is free with Windows 2003 server, a help desk tempalte is...
- Tags: Call centers, help desk
- Q&A 2006-06-13
- MS CRM vs. real Helpdesk System
- Hello, I am preparing to defend my views on not wanting to use MS CRM software as a helpdesk system for my IT dept. I am looking at something more along the lines of Trackit, or something where I can use their tied in software to combine my helpdesk...
- Tags: Call centers, endwarde@..., help desk
- Discussion threads 2007-04-18
- What is the best Helpdesk Software solutions.
- I'm evaluating different types of Helpdesk Software solutions in the internet but seems to many out there.Could somebody our there share some of experiences on using helpdesk software solutions? and share thoughts on what do think are the best helpdesk software that i can used.My basic requirements are:1. web based.2....
- Tags: Call centers, asarreal@..., help desk, Helpdesk Software
- Discussion threads 2007-08-16
- HelpDesk IQ - Recorded Demonstration
- HelpDesk IQ is the call and asset tracking solution for small business that can be installed and working for you in less than an hour. Join this webcast for a demonstration of HelpDesk IQ and learn more.
- Tags: BMC Software Inc., HelpDesk IQ, Help Desk, Call Centers, It Management, It Operations, It service Management
- Webcasts
- Helpdesk Functions in HP Web Jetadmin
- HP Web Jetadmin contains many tools for troubleshooting printers. As a result, it is increasingly being used as a Helpdesk troubleshooting tool. HP Web Jetadmin includes several features whereby Helpdesk personnel can remotely troubleshoot printers without having to physically visit the location where the printer resides; significantly reducing the time...
- Tags: Hewlett-Packard Co., HP Web Jetadmin, Help Desk, Printers, Call Centers, It Operations, Hardware, Peripherals
- White papers 2005-11-01
- Change default from address in when replying to e-mails
- We recently migrated to Exchange 2003 from 5.5. We have several general e-mail boxes the many peaple use, for example Helpdesk. Since we migrated, when a user replies to a message from one of these mailboxes (ex. Helpdesk) the default "From" address shows up as whatever user account is associated...
- Tags: Call centers, johniiipo, help desk, e-mail
- Discussion threads 2007-09-17
- Optimizing Your Help Desk: Watch Out for Warning Signs!
- Optimizing Your Help Desk: Watch Out for Warning Signs! Is your help desk reaching its full potential and maximum effectiveness? Be on the lookout for signs that indicate your helpdesk might not be operating optimally. For example, a helpdesk that experiences minimal user complaints and low call...
- Tags: Help Desk, Call Centers, It Operations
- White papers 2004-09-01
- Helpdesk solutions continued
- helpdesk software to check outI was reading your posts on helpdesk software. I have not tried the two you have mentioned. But there is another good one out there; it is called Track-IT it was originaly by Blue Ocean software then it was sold to intuit,...
- Tags: Call centers, mirage@..., help desk, software
- Discussion threads 2007-06-08
- LBE Web Helpdesk (zip)
- Helpdesk software operated via your Web browser. Use LBE Web Helpdesk on the Internet, an Intranet or even run it locally on a stand-alone machine. Can be installed on any Microsoft Web server. Can be accessed from any machine running a Javascript enabled Web browser. Sensibly priced: We charge per...
- Tags: Web, Web Browser, Help Desk, Call Centers, Web Browsers, Databases, It Operations, Internet, Enterprise Software, Software, Data Management
- Software downloads 2006-05-26
- How to stop walk-ins at the helpdesk
- Hey all,I was wondering what were some ways to stop people from dropping by the helpdesk, and have them just give us a call instead?Thanks,Ryan
- Tags: feedback, hardware, help desk, it management, linux, networking, off-topic, project management, ryanramdeen@..., security, software, windows
- Discussion threads 2007-01-14
- The Love/Hate of HelpDesk
- I put on a special helpdesk webinar today for some of my customers. We focused on the Love/Hate relationship of HelpDesk for Valentines Day. If you would like to view it you can download it from webex here:https://grouplink.webex.com/grouplink/onstage/tool/record/viewrecording1.php?EventID=241983023&Rnd=0.5523857778367776 There were a couple of hiccups with the sound at...
- Tags: kbrown@..., help desk, Love/Hate
- Discussion threads 2007-02-14
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