Sponsored White Papers, Webcasts, and Downloads
Additional Resources
- Error with IT Help Desk Surv Gde Trouble Ticket Tool Updates
- Regarding the Automated Trouble Ticket Tool spreadsheet, I am encountering an error in the Update Ticket dialog. After selecting either the ticket number or Caller id from the associated drop downs, I get a 'Run Time Error 1004' - Method 'Range' of obj
- Tags: vb, programming, it management, software, help desk survival guide, ray.labrecque@..., tool, information technology
- Discussion threads 2006-12-06
- WN Help Desk (exe)
- WN Help Desk is a shareware help desk solution with a back-end database of either Microsoft SQL or Microsoft Access. This major release add multiple assignments per ticket and multiple journal entries per ticket allowing multiple technicians to work on a single ticket and each account for the work they...
- Tags: Shareware, WN Help Desk, Help Desk, Call Centers, It Operations
- Software downloads 2004-12-02
- We Need Trouble Ticket/Helpdesk Software to Track Client Support Requests.
- Our organization is looking for a robust, open source trouble ticket management software for our client support based computer service business. We provide technical support, web hosting services and do a wide variety of network/computer service
- Tags: plangham@..., software
- Discussion threads 2006-12-21
- Trouble Ticket Management For Client Support Service Providers.
- Our organization is looking for a robust, open source trouble ticket management software for our client support based computer service business.We provide technical support, web hosting services and do a wide variety of network/computer service for
- Tags: E-mail, plangham@...
- Discussion threads 2006-12-17
- Service Desk TTS (exe)
- Service Desk TTS, Ticket Tracking System, is a complete application that allows you to create and assign service tickets to your technicians. This system also allows any user on your network to create a new service ticket then you can assign it to the technician of your choice. Service Desk...
- Tags: Service Desk, Service Master Software, E-mail, It Services, Online Communications
- Software downloads 2008-09-22
- Your thoughts on "poaching"
- I’m interested in knowing if “poaching” is an issue with you or not. In the context of hunting or fishing, the term "poaching" means doing so where one isnt supposed to. In the context of a help desk or field support organization, I use the term to refer to...
- Tags: support, Helpdesk, Customer Relations
- Blog posts 2007-04-01
- Help Desk Ticket Categories
- I am in the process of implementing a new ticket system for my help desk. Does anyone have an inclusive list of ticket categories? Example:DESKTOP SUPPORT> Printers> Toner LowDESKTOP SUPPORT> Printers> Maintenance RequiredDESKTOP SUPPORT> Printers> Paper JamI am looking for everything that you have! Thank you!whats right for youDon't try...
- Tags: Printers, Help desk, printer
- Discussion threads 2005-03-28
- Talking Shop: Retrain users to access e-mail for help desk calls
- Increase help desk e-mail communication and decrease phone callsTechRepublic member fpcoelho asked in a recent post about options for improving his help desk. Fpcoelho keeps notes on all calls but wants a more detailed record-keeping process that accurately measures the help desk's performance.Here is a simple, three-pronged strategy to document...
- Tags: Call centers, e-mail, Jeff Davis, help desk
- Technical articles 2001-10-23
- Automated Trouble Ticket Tool
- Manage help desk calls easily with this VBA-driven Excel workbook. It offers forms for opening and updating tickets, printable statements for record keeping, and a report feature. This version fixes a member-reported problem with the update functionality. This download is available for free as part of a...
- Tags: TechRepublic Inc., Tool, Help Desk, Call Centers, Productivity, It Operations
- Download resources 2004-09-15
- WM Ticket Finder (exe)
- In the fifth sale phase for 2006 FIFA World Cuptm, which started at 01 May 2006 and will end at 09 July 2006 each day up to 2000 tickets are offered. But this can happen each minute and nobody knows when. WM Ticket Finder scans for you the two FIFA-Ticket...
- Tags: Ticket
- Software downloads 2006-06-15
- Handling the drive-by interruption
- Drive-by interruptionsI love the term. Even in a single office environment, trying to stay focused on one task without interruptions is difficult, if not impossible. (Okay now, where was I?)Corporate PolicyWhen I was on desktop support, we were so understaffed that I had to come up with a triage process...
- Tags: Joseph_R
- Discussion threads 2007-10-10
- Raffle Ticket Machine (zip)
- This program automates all aspects of ticket and book creation to the cutting-and-stapling stage. It even contains a sellers database so you can track sales. There are 4 main ticket types with Standard or My Design accepts your own ticket and cover designs layouts to choose from. You can use...
- Tags: Program, Sales Strategy, Sales Force Management, Storage, Databases, Sales, Hardware, Enterprise Software, Software, Data Management
- Software downloads 2006-12-20
- Help Desk
- We are a mid size compnay and managment does not want to hire a full time help desk person to answer the phones. We are made up of 5 technicans that rotare a emergancey phone and handle all calls.I was wondering if anyone could give us some help. ...
- Tags: help desk, it management, ndrogo@..., software, VoIP
- Discussion threads 2006-12-08
- Ticketing Goes Mobile
- Ticketing is suited to the characteristic of a mobile device. There are big benefits of using mobile phone to purchase tickets over using traditional means. One of them is that the ticket, once purchased, can be sent to and stored on the mobile device itself - one need not have...
- Tags: Ticket, Mobile, Juniper Networks Inc., Advertising & Promotion, Marketing
- White papers 2006-01-01
- Problem: Front Page E-mail Form
- Working with a automated trouble ticket system, The system uses the e-mail from field as a trouble ticket requestor and validates this way.When you design a form in front page and use it, the form pulls the from field from the server extensions e-mail setup module (in this case webmaster@company.com).On...
- Tags: e-mail
- Q&A 2006-01-13
- Help Desk Software - Need immediate advise.
- I need to set up a temporary (weeks, months, years :P ) trouble ticket system.Requirements.Free: systems application is in the works but keep getting postponed. I have been looking through the solutions available on Techrepublic downloads, but I don't have time to really evaluate them properly. Easy to implement:Shared .xls...
- Tags: 1bn0, help desk
- Discussion threads 2007-09-13
- How to please your IT department
- You aren't doing anything importantInstead of sending a Help Desk ticket, how about coming to my office to interrupt me...since I'm there, that means I'm not doing anything important for anyone else in the company.
- Tags: Help desk, Call centers, DeJoy
- Discussion threads 2007-05-24
- RaffleBench Plus (exe)
- RaffleBench Plus is an application that designs, prints, and manages the distribution and sales of Raffle Tickets. Raffle ticket printing software needs to be more powerful than software for printing event tickets due to the complex regulations and reporting inherent in a raffle ticket event. RaffleBench includes a quick start...
- Tags: Printing, RaffleBench, Document Management, Enterprise Software, Software, Finance, Managerial Accounting
- Software downloads 2006-03-03
- Close Support Help Desk Software (exe)
- Close Support Help Desk Software is a modular, multi-user help desk application. The comprehensive call handling features and fully integrated knowledge base will enhance productivity and improve control. An optional e-mail responder is available for centralized, automated handling of emailed tickets. There is also an optional Web Module with call/ticket...
- Tags: Close Support Help Desk Software, E-mail Responder, Help Desk, Call Centers, E-mail, It Operations, Online Communications
- Software downloads 2007-11-13
- << Previous
- page 1 of 1
- Next >>
