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help desk system

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Cadbury Schweppes' Remedy for ITIL Success: Cadbury Schweppes is a major confectionery and beverages supplier, and one of the UK's older, and most well established companies, but is also one that still wants to remain highly competitive. What the company needed was an approach somewhat like the army has - things should be done in the...; Tags: Butler Group, ITIL, Remedy Corp., Cadbury Schweppes Plc., Help Desk System, Help Desk, Call Centers, Change Management, It Operations, Tools & Techniques, Management; Case studies
help desk software: hi all,I need your help guys.right now my company want to implement help desk system. right now we still doing it manualy.so, anybody has the experience in implementing help desk system. and what software do you recommend.thanksIntuitTry track-it by Intuit.There is a demo on their website: http://www.itsolutions.intuit.com/landing.aspSourceforgeThere's plenty on Sourceforge...; Tags: Call centers, help desk; Discussion threads 2005-03-02

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Building a Winning Service Desk: The Service Desk not only handles incidents, and Service Requests, it also provides a route for customers to interact with all IT processes, including change requests, procurement, service level management, and sometime extend beyond traditional IT Services. This paper gives a roadmap and key considerations for setting up an efficient...; Tags: Service Desk, It Services; White papers 2005-08-24
How Does Your IT Help Desk Measure Up?: Today's IT help desks must respond to their companies' ever-growing service needs - without increasing their already strained staff and budgets. How efficient do you think your IT help desk really is? If you think your IT help desk could do better, it's time for an IT...; Tags: Information Technology, Strategy, Management; White papers 2006-08-14
Meet help desk challenges with our IT Help Desk Survival Guide, Second Edition: PMCreating A Help Desk; Tags: IT Help Desk Survival Guide, Meet help desk, Second Edition, help desk managment, ronbhs@..., it management, help desk, information technology; Discussion threads 2006-08-12

ALD Puts Remedy AR System at the Heart of Its IT Service Infrastructure: ALD Automotive is a leasing company based in Hamburg. It provides an enfolding service offer to commercial customers. ALD's requirement was for a comprehensive help desk solution that could go live as quickly as possible but which would offer the security a financial business needs. The new help desk is...; Tags: Information Technology, Remedy Corp., ALD, ALD Automotive, Help Desk, Call Centers, It Operations; Case studies
CA Leverages Its Own Product - Unicenter ServicePlus Service Desk to Manage Worldwide Help Desk: With approximately 17,000 employees worldwide, CA is a company that needs a responsive IT help desk. They rely on its own Unicenter ServicePlus Service Desk product to ease the help desk process for everyone involved. Worldwide, 75 CA call center technicians take more than 4,000 calls per week. The result...; Tags: Service Desk, CA Unicenter, Computer Associates International Inc., Help Desk, Call Centers, It Operations; Case studies
HP OpenView Service Desk Process Insight Software 1.1: HP OpenView Service Desk Process Insight is an HP OpenView Business Process Insight solution to monitor the IT Service Management ITSM and IT Infrastructure Library ITIL processes managed by HP OpenView Service Desk solution. HP OpenView Service Desk Process Insight software provides real-time visibility into the ITIL processes managed by...; Tags: Service Desk, Software, Hewlett-Packard Co., HP OpenView, HP OpenView Service Desk Process Insight, ITIL, Help Desk, Utility Computing, It Management, It Services, Call Centers, It Operations, It service Management; White papers 2005-09-01
Changepoint PSA and Help Desk: Our organization is going to implement Changepoint PSA for IT project management and help desk. I am interested in hearing from anyone who is using this application for their help desk and your experiences with this application as it relates to a typical help desk/desktop support environment. Thanks...; Tags: Call centers, help desk, Changepoint PSA; Discussion threads 2005-02-07
Roll Call (zip): An employee in and out board and a secure instant messaging system. With Roll Call, you only need to remember to change it when you leave your desk, not when you return. When you click your mouse or type on your keyboard for the first time after being away from...; Tags: Desk, Secure Instant Messaging, Westbrook Software; Software downloads 2008-03-27
Federal Government Agency: Upgrading ARS, Help Desk, and Change Management: This federal government agency designs, prints, and furnishes a large variety of security productions and other special security documents. RIGID Systems' customer ran an older version of the AR System, Help Desk, and Change Management applications. Help Desk and Change Management were highly customized with new fields and workflow. The...; Tags: Security, Agency, Government, Customer, RIGID Systems, Change Management, Help Desk, Call Centers, Leadership, Tools & Techniques, Management, It Operations; Case studies
Desk Doctor (Low Resolution) (exe): Desk Doctor gives you a new way to prevent and rehabilitate RSI at your desk. You avoid the chronic illnesses, such as carpal tunnel syndrome and tendonitis, which are now workplace epidemics. Desk Doctor detects and rehabilitates problems even before you feel them. First the program guides you through on-screen...; Tags: Desk, Workplace, Recruitment & Selection, Human Resources, Workforce Management; Software downloads 2007-02-08
Measure help desk performance more effectively: This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines different approaches to measuring help desk performance. Accurately measuring help desk performance is challenging. Statistics that seem impressive at first glance are often misleading when examined more closely. Help desk managers must look...; Tags: Performance, McGraw-Hill Companies, Help Desk Performance, Help Desk, Call Centers, It Operations; Book chapters 2005-07-06
Desk Doctor Low Resolution OSX (dmg): Desk Doctor gives you a new way to prevent and rehabilitate RSI at your desk. You avoid the chronic illnesses, such as carpal tunnel syndrome and tendinitis, which are now workplace epidemics. Desk Doctor detects and rehabilitates problems even before you feel them. First the program guides you through on-screen...; Tags: Desk, Workplace, Recruitment & Selection, Human Resources, Workforce Management; Software downloads 2007-06-07
Addison Avenue Federal Credit Union Restores Trust in Help Desk System With Magic Service Desk Suite: Named after the street in Palo Alto, California, where Bill Hewlett and Dave Packard started an electronics company in a garage, Addison Avenue Federal Credit Union serves employees and family members of Hewlett-Packard HP, Agilent Technologies and other groups. Addison Avenue wanted a Web-based help desk system designed for mid-sized...; Tags: Service Desk, BMC Software Inc., Help Desk, Call Centers, It Operations; Case studies
Client Saves Over $200,000 a Month in Support Costs by Signing on CompuCom's Enterprise Help Desk: A Fortune 500 Technology company was using CompuCom to provide desk side support services and a different firm to provide help desk support. During the months of this arrangement, the help desk dispatched an average of 4,345 calls per month to be resolved at the user location by CompuCom's field...; Tags: Client, CompuCom, Help Desk, Call Centers, It Operations; Case studies
Holmesglen Institute Saves 20 Hours Per Week on Data Entry With Unicenter ServicePlus Service Desk: A specialist in the area of Vocational Education and Training VET, the Holmesglen Institute of TAFE Technical And Further Education is the largest of its kind in Victoria, Australia. In 2002, the Institute opened a new campus, increasing its already large computer network by 30 percent. This resulted in an...; Tags: Service Desk, CA Unicenter, Data Entry, Computer Associates International Inc., Help Desk, Call Centers, It Operations; Case studies
AmberCat Help Desk (exe): AmberCat Help Desk can help you log, track, and manage your help desk calls. Customers can log requests directly via e-mail or their browser, in addition to rapid Windows-based call logging for your help desk staff. A tree view of customers, sites, contacts, and equipment provides a way to both...; Tags: Help Desk, Call Centers, E-mail, It Operations, Online Communications; Software downloads 2006-03-17
Help Desk Package: Hi,I am looking for the best Help Desk software package out there would take care of not only my help desk need but also my IT Inventory. I would like to have something better than TrackIT.Thanks!RE: Help Desk PackageWe are implementing a package called Connectwise (www.connectwise.com). It looks...; Tags: melomane, help desk, Help Desk Package; Discussion threads 2007-01-26
Trends 2005: IT Service Desk: In service desk circles, 2005 may well be the year of ITIL. The UK-based IT Infrastructure Library, a set of IT standards, will continue to be the hot topic at IT service desk conferences, and every new release of service desk software stresses ITIL compliance. Embracing best practices is always...; Tags: Service Desk, Information Technology, ITIL, It Services, Process Improvement, Strategy, Quality, Business Operations, Management; White papers 2004-11-01

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