Sponsored White Papers, Webcasts, and Downloads
Additional Resources
- HP OpenView Service Desk Process Insight Software 1.1
- HP OpenView Service Desk Process Insight is an HP OpenView Business Process Insight solution to monitor the IT Service Management ITSM and IT Infrastructure Library ITIL processes managed by HP OpenView Service Desk solution. HP OpenView Service Desk Process Insight software provides real-time visibility into the ITIL processes managed by...
- Tags: Service Desk, Software, Hewlett-Packard Co., HP OpenView, HP OpenView Service Desk Process Insight, ITIL, Help Desk, Utility Computing, It Management, It Services, Call Centers, It Operations, It service Management
- White papers 2005-09-01
- Improve IT Effectiveness: The Integrated Service Desk and Configuration Management Advantage
- It's easy to reliably manage operating systems, patches, applications, and user settings. With an integrated solution, HP Service Desk holds the process definition and instructs the HP Software Configuration Management solution to enact a change according to the process. The Configuration Management solution provides information and analysis to enable effective...
- Tags: Service Desk, Hewlett-Packard Co., Information Technology, Configuration Management, Configuration Management Solution, It Services
- Webcasts
- Help Desk for IIS (exe)
- Help Desk for IIS is a Web-based help desk software solution for delivering customer service and support. It easily installs on your Web server as ISAPI extension for Microsoft Internet Information Services. You don't need any additional software for your customers or technicians except Web browser. Help Desk for IIS...
- Tags: MIS Utilities, Microsoft IIS Server, Help Desk, Call Centers, It Operations
- Software downloads 2006-08-03
- How One Credit Union Restored Users' Trust in its Help Desk System
- When the Addison Avenue Federal Credit Union spun off from its parent company, Hewlett-Packard, in 2002, it needed to build its own IT infrastructure and help desk. Dissatisfied with the clunky method by which it had previously handled service tickets, the credit union sought a customizable, Web-based service desk solution...
- Tags: Service Desk, BMC Software Inc., Remedy Corp., Help Desk, Call Centers, It Management, It Operations, It service Management
- Case studies
- SAP Solution Manager Saves Significant Costs Over Outsourced Support Desk
- Turners & Growers manages a domestic and worldwide produce distribution and marketing operation from their home base in Auckland, New Zealand. The company faced the challenge of cost-effectively replacing outsourced IT support desk software and services. Turners & Growers used the SAP Solution Manager tool to eliminate off-site support desk...
- Tags: Outsource, SAP AG, Turners & Growers, SAP Solution Manager Platform, Outsourcing, Productivity, Marketing Research, It Operations, Business Operations, Outsourcing & Subcontracting, Marketing
- Case studies
- ALD Puts Remedy AR System at the Heart of Its IT Service Infrastructure
- ALD Automotive is a leasing company based in Hamburg. It provides an enfolding service offer to commercial customers. ALD's requirement was for a comprehensive help desk solution that could go live as quickly as possible but which would offer the security a financial business needs. The new help desk is...
- Tags: Information Technology, Remedy Corp., ALD, ALD Automotive, Help Desk, Call Centers, It Operations
- Case studies
- Service Desk Intelligence Solution Solves Reporting Dilemma at Antares Management Solutions
- Antares Management Solutions is an information technology and business process outsourcing firm based in Westlake, Ohio. HP OpenView Service Desk is a robust IT service desk solution that provides the enterprise with an overview of its IT services. Its modular approach, centered on ITIL and core IT services, offers the...
- Tags: Service Desk, Information Technology, Service Desk Intelligence Solution, Antares Management Solutions, HP OpenView Service Desk, It Services
- Case studies
- University Closes Information Gap With BMC Service Desk Express Suite
- Liverpool John Moores University is a city-based university, with more than 27,000 students studying 200-plus courses at undergraduate and postgraduate levels. The University needed a flexible and sophisticated service desk solution to replace a number of disparate systems. The University deployed BMC software for its solution and implemented BMC Service...
- Tags: Service Desk, BMC Software Inc., Liverpool John Moores University, It Management, It Services, It service Management
- Case studies 2008-05-01
- Profitable Strategies for Optimizing Help Desk Operations
- In this free whitepaper, you'll learn how to completely re-think the way your service desk deploys people, processes, and technologies. Discover how to think strategically, rather than tactically--dramatically improving profitability, resolving problems faster, and improving end-user productivity. Find out why only a third of companies are satisfied with their support...
- Tags: Strategy, SupportSoft, Help Desk, Call Centers, It Operations
- White papers 2007-09-01
- Magic Service Desk Suite - Demonstration
- Magic Service Desk Suite v8 is designed to meet the needs of small and mid-size business, automate service desk processes and lower the cost of support operations. This customizable, browser-based service management solution combines best-in-class help desk software with core Information Technology Infrastructure Library ITIL best practices, the industry standard...
- Tags: Service Desk, BMC Software Inc., Service Management, Industry Standard, Help Desk, It Services, Call Centers, It Operations
- Webcasts
- Olan Mills Keeps Customers Satisfied and Employees Productive With Magic Service Desk Suite
- Olan Mills, with retail stores in the U.S. and U.K., is a leading portrait photography company in both countries. Olan Mills searched for a highly versatile solution that would help to decrease maintenance and the time-to-resolution for its help desk calls. Olan Mills first chose Magic Service Desk Suite, a...
- Tags: Service Desk, BMC Software Inc., Problem Management, Olan Mills, Help Desk, Call Centers, It Management, It Operations, It service Management
- Case studies
- Building a Winning Service Desk
- The Service Desk not only handles incidents, and Service Requests, it also provides a route for customers to interact with all IT processes, including change requests, procurement, service level management, and sometime extend beyond traditional IT Services. This paper gives a roadmap and key considerations for setting up an efficient...
- Tags: Service Desk, It Services
- White papers 2005-08-24
- Addison Avenue Federal Credit Union Restores Trust in Help Desk System With Magic Service Desk Suite
- Named after the street in Palo Alto, California, where Bill Hewlett and Dave Packard started an electronics company in a garage, Addison Avenue Federal Credit Union serves employees and family members of Hewlett-Packard HP, Agilent Technologies and other groups. Addison Avenue wanted a Web-based help desk system designed for mid-sized...
- Tags: Service Desk, BMC Software Inc., Help Desk, Call Centers, It Operations
- Case studies
- TOTAL UK Implements ITIL-Based Help Desk Using BMC Remedy Service Desk
- As the fastest-growing fuel brand in the United Kingdom, oil and gas multinational TOTAL UK has a powerful presence. For TOTAL UK Limited, improving efficiency and productivity, while minimizing costs, have always been key objectives. Such considerations were a major factor behind the strategy to integrate its disparate help desk...
- Tags: Service Desk, BMC Software Inc., ITIL, Remedy Corp., Help Desk, Call Centers, It Management, It Operations, It service Management
- Case studies
- Build It or Buy It? Deciding How to Automate Your Help Desk, a Help Desk Institute White Paper
- This white paper provides insight into automating your small business help desk. It explores the advantages and disadvantages of purchasing help desk software, compared with using internal resources to develop the software in-house. This decision is an important one for small businesses. Read this white paper, compliments...
- Tags: BMC Software Inc., Help Desk Institute, Small Business, Remedy Corp., Help Desk Software, Help Desk, Call Centers, It Operations
- White papers
- UNICOM Technology Group Case Study: Massachusetts Based Organization
- The client significantly expanded their IT infrastructure to include 7,000 desktop computers that needed ongoing service and support. Staffed by only one professional, the help desk had been taking incidents by phone, voice mail and email. With the expanded infrastructure, they needed a better solution to handle the increased help...
- Tags: Unicom, Help Desk, Call Centers, It Operations
- Case studies
- Help Desk/Asset Mgment Software Solution
- I am looking for a Help Desk with integrated Asset Management Software Solution for a larger enterprise. So far I'm looking at Remedy, Tivoli, Clarify. Do you have any other solutions?Thanks.HelpSTARTrack-it - Blue Ocean SoftwareHP OpenView ServiceDesk with Configuration Management ...If you need more information I could help...
- Tags: Help, it management, seanbennett88@..., Software Solution
- Q&A 2005-07-04
- MultiCare Uses CA's Service Desk Solution to Automate ITIL Processes
- MultiCare Health System maintains centralized IT operations for its many healthcare entities, while supporting geographically dispersed end-user communities located in more than 60 geographic locations. In 2002, with the restructure of the IS help desk, MultiCare was looking for a new service management solution. At the same time, facing shrinking...
- Tags: Service Desk, Service Management, Health Care, Computer Associates International Inc., ITIL, MultiCare Health System, It Services, Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources
- Case studies
- Mediachase IBN Help Desk and Project Management (zip)
- The Mediachase IBN Help Desk and Project Management 4.5 is a feature-rich solution for businesses who need robust project management tools, help desk and issues tracking, or a combination of both. Version 4.5 includes unspecified updates.
- Tags: Mediachase, Project Management, Tools & Techniques, Strategy, Help Desk, It Operations, It service Management, Management
- Software downloads 2008-05-29
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