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- Staff Size help
- Staff Size helpI am a fairly new IT director at this organization. I am designing a new infrastructure and I am adding services. I would like to know if anyone has references for IT department sizes. I had a proposal to hire a network admin and a Systems admin...
- Tags: benefit, Executive Staff, it management, Staff Size, team, trtjj@...
- Discussion threads 2005-10-06
- Size of IT Staff
- Size of IT StaffI am a fairly new IT director at this organization. I am designing a new infrastructure and I am adding services. I would like to know if anyone has references for IT department sizes. I had a proposal to hire a network admin and a Systems...
- Tags: help desk, help desk person, information technology, it management, IT Staff, network, server, staff size, trtjj@...
- Discussion threads 2005-10-06
Additional Resources
- Caller ID: arguments for and against enabling it on the help desk
- While I don't work at...a help desk, I do have a comment re: the following statement."On the other hand, by having caller ID, the analyst was in a better position to help the caller, even in being able to address the caller by name. By doing so, the call...
- Tags: Call centers, boxfiddler, help desk, caller ID, telephone
- Discussion threads 2007-04-14
- Building a Winning Service Desk
- The Service Desk not only handles incidents, and Service Requests, it also provides a route for customers to interact with all IT processes, including change requests, procurement, service level management, and sometime extend beyond traditional IT Services. This paper gives a roadmap and key considerations for setting up an efficient...
- Tags: Service Desk, It Services
- White papers 2005-08-24
- How Does Your IT Help Desk Measure Up?
- Today's IT help desks must respond to their companies' ever-growing service needs - without increasing their already strained staff and budgets. How efficient do you think your IT help desk really is? If you think your IT help desk could do better, it's time for an IT...
- Tags: Information Technology, Strategy, Management
- White papers 2006-08-14
- Meet help desk challenges with our IT Help Desk Survival Guide, Second Edition
- PMCreating A Help Desk
- Tags: IT Help Desk Survival Guide, Meet help desk, Second Edition, help desk managment, ronbhs@..., it management, help desk, information technology
- Discussion threads 2006-08-12
- CA Leverages Its Own Product - Unicenter ServicePlus Service Desk to Manage Worldwide Help Desk
- With approximately 17,000 employees worldwide, CA is a company that needs a responsive IT help desk. They rely on its own Unicenter ServicePlus Service Desk product to ease the help desk process for everyone involved. Worldwide, 75 CA call center technicians take more than 4,000 calls per week. The result...
- Tags: Service Desk, CA Unicenter, Computer Associates International Inc., Help Desk, Call Centers, It Operations
- Case studies
- Network Admin
- Hi, I currently work as a Help Desk person and was wondering what i can do to get into network admin position either with existing company or elsewhere. I have B.S. in Management Information Systems and currently working on my M.S. in Information Systems. I am also considering getting Network+...
- Tags: career, certification, help desk, job, n.salooja@..., network, network administration
- Discussion threads 2005-04-11
- Changepoint PSA and Help Desk
- Our organization is going to implement Changepoint PSA for IT project management and help desk. I am interested in hearing from anyone who is using this application for their help desk and your experiences with this application as it relates to a typical help desk/desktop support environment. Thanks...
- Tags: Call centers, help desk, Changepoint PSA
- Discussion threads 2005-02-07
- Desk Doctor (Low Resolution) (exe)
- Desk Doctor gives you a new way to prevent and rehabilitate RSI at your desk. You avoid the chronic illnesses, such as carpal tunnel syndrome and tendonitis, which are now workplace epidemics. Desk Doctor detects and rehabilitates problems even before you feel them. First the program guides you through on-screen...
- Tags: Desk, Workplace, Recruitment & Selection, Human Resources, Workforce Management
- Software downloads 2007-02-08
- Measure help desk performance more effectively
- This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines different approaches to measuring help desk performance. Accurately measuring help desk performance is challenging. Statistics that seem impressive at first glance are often misleading when examined more closely. Help desk managers must look...
- Tags: Performance, McGraw-Hill Companies, Help Desk Performance, Help Desk, Call Centers, It Operations
- Book chapters 2005-07-06
- Desk Doctor Low Resolution OSX (dmg)
- Desk Doctor gives you a new way to prevent and rehabilitate RSI at your desk. You avoid the chronic illnesses, such as carpal tunnel syndrome and tendinitis, which are now workplace epidemics. Desk Doctor detects and rehabilitates problems even before you feel them. First the program guides you through on-screen...
- Tags: Desk, Workplace, Recruitment & Selection, Human Resources, Workforce Management
- Software downloads 2007-06-07
- Client Saves Over $200,000 a Month in Support Costs by Signing on CompuCom's Enterprise Help Desk
- A Fortune 500 Technology company was using CompuCom to provide desk side support services and a different firm to provide help desk support. During the months of this arrangement, the help desk dispatched an average of 4,345 calls per month to be resolved at the user location by CompuCom's field...
- Tags: Client, CompuCom, Help Desk, Call Centers, It Operations
- Case studies
- Handling the misdirected call
- Have you ever called a company but reached the wrong department? Annoying, isn't it? However, if the person you called takes time to get you the right area, you feel better. Conversely, if that person proves to be useless, or transfers you to a second wrong department,...
- Tags: Department, Caller, Help Desk, Call Centers, It Operations, Calvin Sun
- Blog posts 2007-10-21
- AmberCat Help Desk (exe)
- AmberCat Help Desk can help you log, track, and manage your help desk calls. Customers can log requests directly via e-mail or their browser, in addition to rapid Windows-based call logging for your help desk staff. A tree view of customers, sites, contacts, and equipment provides a way to both...
- Tags: Help Desk, Call Centers, E-mail, It Operations, Online Communications
- Software downloads 2006-03-17
- Been There Done That (zip)
- Been There, Done That is an affordable help desk program designed for the poor, overworked IT support person on a tight budget. The attractive and easy to learn interface makes it easy to record information about your users, their computers, peripherals, software and their problems. Now includes a number of...
- Tags: Help Desk, Call Centers, Backups, It Operations
- Software downloads 2006-01-27
- Help Desk Package
- Hi,I am looking for the best Help Desk software package out there would take care of not only my help desk need but also my IT Inventory. I would like to have something better than TrackIT.Thanks!RE: Help Desk PackageWe are implementing a package called Connectwise (www.connectwise.com). It looks...
- Tags: melomane, help desk, Help Desk Package
- Discussion threads 2007-01-26
- Trends 2005: IT Service Desk
- In service desk circles, 2005 may well be the year of ITIL. The UK-based IT Infrastructure Library, a set of IT standards, will continue to be the hot topic at IT service desk conferences, and every new release of service desk software stresses ITIL compliance. Embracing best practices is always...
- Tags: Service Desk, Information Technology, ITIL, It Services, Process Improvement, Strategy, Quality, Business Operations, Management
- White papers 2004-11-01
- The Benefits of a Single Point of Contact
- In ITIL, the service desk function performs a number of critical tasks. To say it is simply the traditional help desk renamed does not do the service desk justice. In many respects, the service desk's role as the single point of contact is one of the most important facets because...
- Tags: Service Desk, Benefit, It Services
- White papers 2006-08-10
- 4 Ways to Use Your Mobile PC in a Meeting
- The use of wireless networks has been increasing over the past couple of years, particularly in busy offices, in coffee shops, and on university campuses. If a person uses a mobile PC while in the office, wireless networks make it easier for the person to work away from his desk...
- Tags: Mobile, PC, Microsoft Corp., Advertising & Promotion, Wi-Fi, Wireless, Marketing
- White papers 2005-02-28
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