2 Resources for

help desk outsourcing

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Help desk outsourcing serves company's needs: It's difficult for corporations and companies to acknowledge that their expertise might not extend to a particular area. At Stein Roe Investment Counsel SRIC, a major independent investment counseling firm, management sat down and took a long, hard look at the company's core strengths—and weaknesses. In 2001, after splitting from...; Tags: Abbi F. Perets, help desk, Help desk outsourcing, Ken Kozanda, Software Engineering Institute, Stein Roe Investment Counsel; Technical articles 2003-08-06
Help Desk Outsourcing Metrics (zip): This e-book explains you about the challenges in improving performance in a help desk call center. It also explains you about the key metrics that can help you optimize the performance of help desk. Detailed explanation of the metrics and how to track them. This version is the first release...; Tags: Help Desk Outsourcing, Help Desk, Call Centers, It Operations; Software downloads 2008-08-15

Additional Resources

Outsourcing Help Desk Services: A Reality Checklist - Finding the Right Balance Between Cost, Capacity and Resources: Help desk services are a critical component in most IT infrastructure outsourcing deals. Balancing the customer's desired service levels while managing costs has been challenging for outsourcers. OAOT offers outsourcing clients a unique solution to this challenge. The OAOT help desk support and delivery model is based on IT Infrastructure...; Tags: OAO Technology Solutions Inc., OAOT Best Practice, ITIL, Outsourcing, Help Desk, Process Improvement, It Services, It Operations, Business Operations, Outsourcing & Subcontracting, Quality; White papers 2004-11-01
Deloitte Outsourcing Uses mySAP CRM to Provide High-Quality Services Through Its Help Desk: In order to support expansion of its business and provide high-quality services to its numerous customers, Deloitte Outsourcing implemented a much-needed help desk using mySAP CRM. A mySAP CRM template based on best practices enabled the company to get the help desk up and running in the shortest period of...; Tags: mySAP, mySAP CRM, CRM, Help Desk, Customer Relationship Management (CRM), Call Centers, Enterprise Software, It Operations, Software; Case studies
The ROI of Outsourcing: Cost-effectively managing your applications and infrastructure (in a world where every dollar counts): This paper explores outsourcing trends, including who is outsourcing and why they are outsourcing. The paper discusses the merits of outsourcing and how organizations can leverage a select group of qualified outsourcing providers, such as NaviSite, to address their own compliance requirements. Finally, the paper offers practical advice on...; Tags: NaviSite Inc., ROI, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting; White papers

Outsourcing vs Shared Services: What is the different between Outsourcing and Shared Services ?From my experience....Outsourcing means you are taking a function of the company / business, and contracting another party to run it. For example, outsourcing your Service Desk.Shared services usually refers to a service provided within the company, whether outsourced or not,...; Tags: Shared Services, outsourcing; Q&A 2006-04-04
Six Finance and Accounting (F&A) Outsourcing Myths Lay to Rest: "Outsourcing leads to a loss of control and with the advent of Sarbanes Oxley F&A outsourcing simply isn't viable." "Organisation would need to make a number of improvements to internal processes and systems before it could even consider outsourcing." "Outsourcing is something only large corporations consider and anyway isn't it...; Tags: Accounting, Finance, EquaTerra, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting; White papers 2007-12-11
Expert Support Empowers Employees: The Dow Chemical Company provides innovative chemicals, plastics, and agricultural products and services to customers around the globe. As the company prepared to implement a global workstation standard, it saw the need to also have a global capability for help desk service and support. At the same time, the company...; Tags: Hewlett-Packard Co., Help Desk, Call Centers, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting; Case studies
IT Outsourcing: Making It Work: Outsourcing is the contracting of a third party to manage a business process more effectively and efficiently than can be done in-house. The purpose of this white paper is to review issues and opportunities offered by IT outsourcing. It identifies common errors made in outsourcing and factors that are critical...; Tags: Information Technology, IT Outsourcing, Fujitsu Ltd., Outsourcing, It Services, It Operations, Business Operations, Outsourcing & Subcontracting; White papers 2002-02-26
Beyond Technology: Maximizing Return on IT Outsourcing Investments: This paper will explore what HP has learned from hundreds of global outsourcing engagements with clients who have used outsourcing to drive IT transformation, IT agility, and increased business value from their IT. It will focus on critical success factors that often lie outside of the outsourcing contract, but should...; Tags: Hewlett-Packard Co., Information Technology, Investment, IT Outsourcing, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting; White papers 2005-10-01
Organizing the help desk: Whether you're building a help desk from the ground up or reorganizing an existing shop, the structure you create should be based on your customers' needs, your budget, your business' culture, and the types of services you intend to provide. This sample chapter, taken from HDI's Service and Support Handbook,...; Tags: HDI, Help Desk, Call Centers, It Operations; Book chapters 2005-06-01
In-house vs. outsourced help desk costs: Will you save more money outsourcing your help desk or keeping it in-house? Many IT managers struggle with this question when planning a budget as they look for ways to cut costs. This Excel spreadsheet provides some solid numbers to help you decide.; Tags: TechRepublic Inc., Outsource, Help Desk, Call Centers, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting; Download resources 2004-01-26
Outsourcing Information Technology: This White Paper is one of a series of papers that focus on key issues and important topics in the acquisition and management of Information Technology IT. It outlines the general processes involved in outsourcing. It also studies the problems involved in implementing outsourcing as well as securing the positive...; Tags: Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting; White papers 1998-02-01
Metrics and Incentives in Outsourcing: Driving Peak Performance: Metrics and incentives are an important component of outsourcing relationships, but as executives use outsourcing more strategically, these become more critical than ever. This research study, Accenture found that each type of outsourcing relationship calls for different metrics and incentives to some extent. More importantly, executives also use the same...; Tags: Incentive, Performance, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting; White papers 2001-09-01
Working Through Sarbanes-Oxley Compliance and Outsourcing IT Services: Increasingly, companies are turning to outsourcing in the hopes of reducing the cost and complexity of their operations. The Sarbanes-Oxley Act has not diminished interest in outsourcing. Companies can view outsourcing providers as supportive in their compliance efforts. The potential benefits are enabled when a company logically facilitates its compliance...; Tags: Sarbanes-Oxley Compliance, Hewlett-Packard Co., Sarbanes-Oxley Act, Compliance, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting; White papers 2006-01-01
Why Outsourcing?: Outsourcing giants that permanently provide inspiration by imposing global trends constitute a benefit to the entire outsourcing market. However, clients' needs are very specific to their own organizations; their search for cost optimization or very specific skill sets generates new outsourcing demands daily. Although India is the main service provider...; Tags: Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting; White papers
Strategic Outsourcing: Testing the Outsourcing Waters and Staying Afloat: As more companies begin outsourcing some or all of their IT function, it becomes difficult to ignore the competitive pressure. With competitors achieving their IT needs at 20-30% less cost, and getting ahead in the market because of increased focus within the company, those who ignore the outsourcing trend could...; Tags: Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting; White papers
The outsourcing decision for a globally integrated enterprise: from commodity outsourcing to value creation.: Globalization and advances in technology have changed the way business gets done. Today, outsourcing helps make the globally integrated enterprise possible. And the decision-making process for outsourcing is changing -- with CIOs playing a more strategic role. To learn how IBM helps turn outsourcing into opportunity, download this whitepaper.; Tags: Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting; White papers 2008-01-01
Are You an Ideal Candidate for Outsourcing?: Creating and maintaining the right relationship with suppliers is instrumental in realising the benefits of IT outsourcing. Fujitsu believes that IT outsourcing has matured greatly since the first big contracts were awarded a decade ago. The first and second generation of contracts tended to concentrate on offloading costs, but made...; Tags: IT Outsourcing, Fujitsu Ltd., Outsourcing, It Services, It Operations, Business Operations, Outsourcing & Subcontracting; White papers
The IT Outsourcing Dilemma: This white paper provides executives critical considerations when examining the outsourcing of information technology. It explores the primary business benefits of outsourcing value and provides key criteria for vendor selection. Finally, it demonstrates that Verizon Information Technologies, Inc. possesses not only the experience and expertise, but also the best service...; Tags: Information Technology, Verizon Communications Inc., IT Outsourcing, Outsourcing, It Services, Strategy, It Operations, Business Operations, Outsourcing & Subcontracting, Management; White papers 2003-06-20

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Microsoft Excel Intermediate Skills: This Microsoft Excel Intermediate Skills presentation is a preformatted solution for training staff to get more out of Microsoft Excel. The accompanyi ...; Buy Now

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