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help desk outsourcing magic quadrant

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Management update: Gartner's 2003 Help Desk Outsourcing Magic Quadrant: By Richard Matlus and Edward YounkerThe North American help desk outsourcing market is growing despite a down economy. Gartner’s 2003 Help Desk Outsourcing Magic Quadrant serves as a selection aid for enterprises evaluating which vendors provide the help desk services they need.Help desk outsourcing overviewThe help desk outsourcing market is...; Tags: external service provider, Gartner , Gartner Inc., help desk, Help Desk Outsourcing Magic Quadrant, service provider; Technical articles 2003-03-26

Evaluate the vision and strategy of vendors providing desktop and help desk services: By Richard T. Matlus and William MaurerTo assist prospective buyers of desktop and help desk outsourcing deals, Gartner uses a Magic Quadrant that is designed to evaluate external service providers ESPs based on their completeness of vision and ability to execute. The Completeness of Vision axis on Gartner's desktop and...; Tags: desktop, external service provider, Gartner , help desk, service provider, strategy, vision; Technical articles 2003-09-10

IT Help Desk Survival Guide, Third Edition: TechRepublic's IT Help Desk Survival Guide, Third Edition provides tools and recommendations to help you better manage help desk services, improve end-user support, troubleshoot frustrating hardware issues, identify quick fixes to vexing Windows problems, and help users make the most of Microsoft Office 2003.; Buy Now

IT Professional's Guide to Policies and Procedures, Third Ed: Whether you're creating policies for management, training, personnel, support, privacy, Internet/e-mail usage, security, or inventory, you'll meet the needs of your entire enterprise with this one download!; Buy Now