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- Spectrum Managment
- Is there any Indian company who is into software and tools for Spectrum managment/frequency management/wireless network planning in india?How developed would be the market in this field in india
- Tags: ajhinduja@...
- Discussion threads 2007-07-11
- group policy managment
- i am work with win 2003 enterprises edition,i installed group policy managment in my server,after set policy, i can`t able to get effect client side. my client works on win xp proffesionalNeed a little more information to be helpfulI am assum
- Tags: maheshtilave@..., group policy
- Discussion threads 2006-12-11
- Inventory Managment with bar-code scanner
- Wish to set up inventory managment using bar code scanners wireless and Desktop Software,, Need some suggestions for a low cost solution. Inventory only... no Point of Sale needed. I like the Metrologic Voyager bar-code scanner to use for hardware.
- Tags: Scanners, cfogarty@..., scanner
- Discussion threads 2007-07-28
- IT Managment, how to break in...
- I've been working in IT for over 10 years now as a network and system's engineer. On a couple of occasions I have been primed to be a manager only to be thwarted by big shake ups in managment, followed by new uppers hireing their best friends.Latley I feel...
- Tags: Strategy, sawyer@..., information technology
- Discussion threads 2007-09-20
- Building a Winning Service Desk
- The Service Desk not only handles incidents, and Service Requests, it also provides a route for customers to interact with all IT processes, including change requests, procurement, service level management, and sometime extend beyond traditional IT Services. This paper gives a roadmap and key considerations for setting up an efficient...
- Tags: Service Desk, It Services
- White papers 2005-08-24
- How Does Your IT Help Desk Measure Up?
- Today's IT help desks must respond to their companies' ever-growing service needs - without increasing their already strained staff and budgets. How efficient do you think your IT help desk really is? If you think your IT help desk could do better, it's time for an IT...
- Tags: Information Technology, Strategy, Management
- White papers 2006-08-14
- CA Leverages Its Own Product - Unicenter ServicePlus Service Desk to Manage Worldwide Help Desk
- With approximately 17,000 employees worldwide, CA is a company that needs a responsive IT help desk. They rely on its own Unicenter ServicePlus Service Desk product to ease the help desk process for everyone involved. Worldwide, 75 CA call center technicians take more than 4,000 calls per week. The result...
- Tags: Service Desk, CA Unicenter, Computer Associates International Inc., Help Desk, Call Centers, It Operations
- Case studies
- Diffent Version of symantec
- We are currently using Symantec Corperate edition 9 as our antivirus protection software. Normally this is an easy to use and highly reliable product.My problem is, some bright spark in one of our regional offices has installed the client version 10.1 on approx 200 machines without going through the change...
- Tags: ronan.young@...
- Discussion threads 2007-02-26
- Changepoint PSA and Help Desk
- Our organization is going to implement Changepoint PSA for IT project management and help desk. I am interested in hearing from anyone who is using this application for their help desk and your experiences with this application as it relates to a typical help desk/desktop support environment. Thanks...
- Tags: Call centers, help desk, Changepoint PSA
- Discussion threads 2005-02-07
- Help Desk Aurguments
- I am looking for some convincing arguments to support my position that managment spend the money to improve my helpdesk.My Situation:I work in a Regional Helpdesk supporting many different countries and servides.My organization is set up with this Tier 1 HelpDesk to resolve as many call as possible, then anythign...
- Tags: Call centers, techrepublic@..., help desk
- Discussion threads 2007-05-09
- Help Desk
- We are a mid size compnay and managment does not want to hire a full time help desk person to answer the phones. We are made up of 5 technicans that rotare a emergancey phone and handle all calls.I was wondering if anyone could give us some help. ...
- Tags: help desk, it management, ndrogo@..., software, VoIP
- Discussion threads 2006-12-08
- Desk Doctor (Low Resolution) (exe)
- Desk Doctor gives you a new way to prevent and rehabilitate RSI at your desk. You avoid the chronic illnesses, such as carpal tunnel syndrome and tendonitis, which are now workplace epidemics. Desk Doctor detects and rehabilitates problems even before you feel them. First the program guides you through on-screen...
- Tags: Desk, Workplace, Recruitment & Selection, Human Resources, Workforce Management
- Software downloads 2007-02-08
- Measure help desk performance more effectively
- This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines different approaches to measuring help desk performance. Accurately measuring help desk performance is challenging. Statistics that seem impressive at first glance are often misleading when examined more closely. Help desk managers must look...
- Tags: Performance, McGraw-Hill Companies, Help Desk Performance, Help Desk, Call Centers, It Operations
- Book chapters 2005-07-06
- Desk Doctor Low Resolution OSX (dmg)
- Desk Doctor gives you a new way to prevent and rehabilitate RSI at your desk. You avoid the chronic illnesses, such as carpal tunnel syndrome and tendinitis, which are now workplace epidemics. Desk Doctor detects and rehabilitates problems even before you feel them. First the program guides you through on-screen...
- Tags: Desk, Workplace, Recruitment & Selection, Human Resources, Workforce Management
- Software downloads 2007-06-07
- Client Saves Over $200,000 a Month in Support Costs by Signing on CompuCom's Enterprise Help Desk
- A Fortune 500 Technology company was using CompuCom to provide desk side support services and a different firm to provide help desk support. During the months of this arrangement, the help desk dispatched an average of 4,345 calls per month to be resolved at the user location by CompuCom's field...
- Tags: Client, CompuCom, Help Desk, Call Centers, It Operations
- Case studies
- Hibernation problem - power managment
- I have Hibernation problem ,I using fedura core 2 on IBM platform.the problem :the computer get to sleep after some time and I can't wake it.1. If I connect it on remote I can use it just the monitor show nothing.2. It's happend only when I log on. if...
- Tags: Hibernation, ACPI
- Q&A 2005-02-26
- where can i find free e-book about itil and services managment
- where can i find free e-book about itil and services managment
- Tags: E-books, Process improvement, IT Services, sehalisu@..., ITIL, e-book
- Discussion threads 2007-07-12
- AmberCat Help Desk (exe)
- AmberCat Help Desk can help you log, track, and manage your help desk calls. Customers can log requests directly via e-mail or their browser, in addition to rapid Windows-based call logging for your help desk staff. A tree view of customers, sites, contacts, and equipment provides a way to both...
- Tags: Help Desk, Call Centers, E-mail, It Operations, Online Communications
- Software downloads 2006-03-17
- Help Desk Software
- I'm looking for HelpDesk Software for my company. We never have HelpDesk Software before.We have currently 100 employees. We are running around 10 Windows 2003 server, We have ERP application, We have Lotus Dominos Notes Server, We are HP SHOP, We have Microsfot Office Application, Windows XP, Vista, We have...
- Tags: Call centers, sharifk@..., help desk, Remedy Corp.
- Discussion threads 2007-05-11
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