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Help Desk Institute (3 results)
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- I was at the DMV today
- And the line was long, three people left cussing and when I got to the window the girl said no credit cards can be used. I noticed that they were using the back up systems, the orginal DOS computers. I had worked a contract for the DMV two years ago...
- Discussion threads 2006-08-18
- What is a normal day for you?
- I know that for most of us there is no normal any thing. But list what happens from the time you walk in the door to the time you run home. :) I was talking to a few friends at lunch and we compared jobs and how our day goes....
- Discussion threads 2006-08-08
- Do you accept gratutites for
- Do you accept gratutites forA job well done? The company I work for has strict guidelines for this but has nothing for food related gratuities. When I was a self contractor I would get things like a Palm pilot to help me keep track of the companies needs. Or a...
- Discussion threads 2006-08-06
- What do you do to talk a user/customer
- What do you do to talk a user/customerDown from being irate or distrusting the help desk or you being the live person? You get to the user who just spent an hour on the phone with the help desk. They are mad and want to do bad things to the...
- Discussion threads 2006-08-01
- I spend more time talking to them
- I spend more time talking to themThe nature of my job is such that I am usually unable to talk the end user through the fix and must go to the site. Since I am responsible for 18 different sites and respond on a call-by-call basis, I don't know...
- Discussion threads 2006-07-29
- Ok I have done this many times
- Ok I have done this many timesBecause of network security going to or down loading files or programs is prohibited. So I by pass these to do my job; what do you think about this? If you need to fix a computer and you are blocked from down loading. What...
- Discussion threads 2006-04-20
- Old discussion but still a great topic
- I had lunch with friends and we started talking about users, well it became a user war. My power user can do more then yours or this person zapped her hard drive by. I had to post some of the things they said and wanted to know if you have...
- Discussion threads 2006-03-08
- Why I love the IT field
- I have been a contractor for four or five years and would not ever think of giving up the job! I have met some great people, learned things I could not in other jobs and it is a field where you keep learning! I have been a building...
- Discussion threads 2006-02-20
Additional Resources
- Building a Winning Service Desk
- The Service Desk not only handles incidents, and Service Requests, it also provides a route for customers to interact with all IT processes, including change requests, procurement, service level management, and sometime extend beyond traditional IT Services. This paper gives a roadmap and key considerations for setting up an efficient...
- White papers 2005-08-24
- How Does Your IT Help Desk Measure Up?
- Today's IT help desks must respond to their companies' ever-growing service needs - without increasing their already strained staff and budgets. How efficient do you think your IT help desk really is? If you think your IT help desk could do better, it's time for an IT...
- White papers 2006-08-14
- Members offer advice on stopping illegal client behavior without hurting your career
- We’ve all seen the hidden camera shows on which a television host sets up a situation to test a person’s moral fiber—will they return the bank bag full of money they discover at the ATM? Will they try to stop illegal or criminal behavior if given the opportunity? It's a...
- Technical articles 2003-06-11
- Meet help desk challenges with our IT Help Desk Survival Guide, Second Edition
- PMCreating A Help Desk
- Discussion threads 2006-08-12
- CA Leverages Its Own Product - Unicenter ServicePlus Service Desk to Manage Worldwide Help Desk
- With approximately 17,000 employees worldwide, CA is a company that needs a responsive IT help desk. They rely on its own Unicenter ServicePlus Service Desk product to ease the help desk process for everyone involved. Worldwide, 75 CA call center technicians take more than 4,000 calls per week. The result...
- Case studies
- Changepoint PSA and Help Desk
- Our organization is going to implement Changepoint PSA for IT project management and help desk. I am interested in hearing from anyone who is using this application for their help desk and your experiences with this application as it relates to a typical help desk/desktop support environment. Thanks...
- Discussion threads 2005-02-07
- Windows 2000, Windows XP boot.ini
- I have a system with Windows 2000 Pro and my friend has Windows XP Pro. I would like to know the folders where the files boot.ini, NTLDR and Ntdetect.com are located. Can somebody enlighten me on this?You need to openmy computer, go to tools, folder options, view the select show...
- Discussion threads 2006-07-02
- Desk Doctor (Low Resolution) (exe)
- Desk Doctor gives you a new way to prevent and rehabilitate RSI at your desk. You avoid the chronic illnesses, such as carpal tunnel syndrome and tendonitis, which are now workplace epidemics. Desk Doctor detects and rehabilitates problems even before you feel them. First the program guides you through on-screen...
- Software downloads 2007-02-08
- Measure help desk performance more effectively
- This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines different approaches to measuring help desk performance. Accurately measuring help desk performance is challenging. Statistics that seem impressive at first glance are often misleading when examined more closely. Help desk managers must look...
- Book chapters 2005-07-06
- Desk Doctor Low Resolution OSX (dmg)
- Desk Doctor gives you a new way to prevent and rehabilitate RSI at your desk. You avoid the chronic illnesses, such as carpal tunnel syndrome and tendinitis, which are now workplace epidemics. Desk Doctor detects and rehabilitates problems even before you feel them. First the program guides you through on-screen...
- Software downloads 2007-06-07
- Client Saves Over $200,000 a Month in Support Costs by Signing on CompuCom's Enterprise Help Desk
- A Fortune 500 Technology company was using CompuCom to provide desk side support services and a different firm to provide help desk support. During the months of this arrangement, the help desk dispatched an average of 4,345 calls per month to be resolved at the user location by CompuCom's field...
- Case studies
- WMP 10 freezing
- Among other things I manage 4 stand alone desktops at home. My teenager has a PC using XP Pro w 256MB RAM (DDR333 PC2700)Asus A7V8x-MX w AMD XP 2K, 40GB HD using nearly half HD capacity and puts everything on the desktop. WMP10 freezes after any selection in abut 45...
- Q&A 2006-08-11
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