Sponsored White Papers, Webcasts, and Downloads
TechRepublic Resources
- Reports indicate IT staff jobs will drop in 2009
- For the last few months, reports have indicated that IT seems to be exempt from the dismal budget. But new reports are painting a different picture. by Toni Bowers
- Tags: Job, Report, Information Technology, Survey, Outsourcing, Help Desk, Strategy, It Operations, Business Operations, Outsourcing & Subcontracting, Management, Toni Bowers
- Blog posts 2008-07-23
- Supporting support: Where does the help desk fit in your IT planning?
- There are lots of best practices that have been developed for IT management, but an organization's culture might resist efforts at standardization. This time, a peek behind the curtain to see a particular problem for small offices -- scaling support capacity. by William Jones
- Tags: Staffing, Information Technology, Help Desk, Call Centers, Strategy, It Operations, Management, William Jones
- Blog posts 2008-07-17
- IT managers can fight employee burnout by building the right workplace environment
- Skilled employees are difficult to find and even harder to keep. IT managers can increase retention and fight employee burnout by rotating jobs, effectively scheduling shifts, assigning administrative duties, managing phone time, requiring employees to visit other areas of the organization, and building a culture of constant learning. by Bill...
- Tags: Job, Workplace, Employee, Phone, Information Technology, Environment, Burnout, Help Desk, Call Centers, Recruitment & Selection, It Operations, Human Resources, Workforce Management, Bill Detwiler
- Blog posts 2008-06-26
- Video: Help desk techs always welcomed with a sigh of relief?
- I was digging around YouTube the other day and came across this IT career video created by CollegeGrad.com--a career Web site specializing in entry-level jobs. Judging from the computer hardware, office furnishings, and clothing, the video was produced sometime in the late 1990s or early 2000s. I...
- Tags: Job, Information Technology, Video, Help Desk, Call Centers, Professional Development, Recruitment & Selection, It Operations, Career, Human Resources, Workforce Management, Bill Detwiler
- Blog posts 2008-05-31
- IT Dojo: Quickly map drive letters in Windows XP with SUBST, PUSHD, and POPD
- Mapping drive letters in Windows XP is a common task. It's not a complicated process, but you can save time with a few easy shortcuts. In this IT Dojo video, Bill Detwiler demonstrates three old DOS commands that making mapping folders and network shares a snap. First,...
- Tags: TechRepublic Inc., Information Technology, Microsoft Windows XP, Microsoft Windows, Strategy, Corporate Communications, Operating Systems, Software, Management, Marketing, it dojo, windows xp, drive mapping, tips, help desk, network shares
- Videos 2008-04-29
- Top IT news for April 28: Dell will still load XP, Microsoft ponders Yahoo alternatives, White House BlackBerrys stolen
- Top five headlines Dell will install Windows XP for you after June 30 deadline Microsoft: Pondering the alternatives to Yahoo Mexican official accused of lifting White House BlackBerrys Interop expected to show networking technology is still hot Dell, HP launch AMD business desktops...
- Tags: Dell Computer Corp., Information Technology, White House, Yahoo! Inc., Microsoft Corp., Microsoft Windows, Microsoft Windows XP, Help Desk, Web 2.0, Operating Systems, Software, It Operations, Internet, Jason Hiner
- Blog posts 2008-04-28
- Top IT news for April 21: XP SP3, Internet to hit capacity in 2010, Muni Wi-Fi is over
- This news roundup is a joint venture between TechRepublic and ZDNet that publishes every weekday morning. For breaking news and top stories, follow Tech Sanity Check and ZDNet's Between the Lines. TechRepublic Kraken: The biggest, baddest botnet yet Ad-funded software: A potential security vector? ...
- Tags: Google Inc., Hard Drive, Information Technology, Municipal Wi-Fi, Microsoft Windows XP, Wi-Fi, Microsoft Corp., Instant Communication, Internet, Help Desk, Linux, It Operations, Operating Systems, Software, Jason Hiner
- Blog posts 2008-04-21
- TR Out Loud - March 14, 2008
- What did Hal's "Women and their Porn" post bring to Beth's mind? What "personal devices" does Sonja use? And what does Jaqui really sound like? Find out in this week's edition of TR Out Loud. Listen to the podcast. Notes: Top discussion threads: ...
- Tags: Information Technology, TR, Help Desk, Smart Phones, Podcasts, Gender And Diversity, Call Centers, Recruitment & Selection, Strategy, It Operations, Consumer Electronics, Personal Technology, Internet, Human Resources, Workforce Management, Management, Sonja Thompson
- Blog posts 2008-03-14
- At what point should you use trouble ticket software?
- Fellow Tech Rebublic blogger Joe Rosberg has a great discussion going on over at his place, Desktop Support. The post is entitled, "How many users can one person support?" Based on the number of comments (89 so far) I would say he hit upon a subject about which most IT support...
- Tags: Software, Desktop, Information Technology, Help Desk, Call Centers, Strategy, It Operations, Management, Tim Malone
- Blog posts 2008-02-04
- How will a recession affect IT?
- They're not saying there will be a recession, nor, even if there is, that it will affect IT, but Forrester is cautioning CIOs to think proactively in terms of cost-cutting measures. At a January 31 teleconference, Forrester told CIOs that they should be prepared to help their...
- Tags: CIO, Economic Downturn, Information Technology, Forrester Research Inc., Strategy, Help Desk, Management, It Operations, Toni Bowers
- Blog posts 2008-02-04
- HR Policies for tech work after hours
- I responded to a post from Toni Bowers on Tech Republic about worker productivity the other day. In doing so I got a little long-winded and animated in my comments. In fact, it migrated into a rant about HR policies not accomodating the need for IT people to do tech work after hours. I...
- Tags: Human Resources, Hour, Remote Desktop, Information Technology, Help Desk, Strategy, It Operations, Management, Tim Malone
- Blog posts 2008-01-21
- Should I take an lower paying helpdesk or an higher paying SEO job?
- Alright, I'm kind of at a crossroads.I've got 2 offers. 1 is a helpdesk that pays around 17.50/hr i have ZERO experience, but I've been wanting to get into IT. I've been there the last couple days, most of the time, you answer in-house calls for about 750 end users....
- Tags: SEARCH, Marketing research, Call centers, pood.forums@..., search engine optimization, SEO job, information technology, help desk
- Discussion threads 2007-11-06
- Just another smooth-running day in IT . . .NOT!
- Sounds like a typical IT problemThe ones that you think are going to be resolved in 5 minutes are the ones that have you up half the night.And vice versaAnother day in ParadiseWho knows which call will become the user from hell and the user who just needs a ribbon...
- Tags: Call centers, maggie5150@..., help desk, information technology
- Discussion threads 2007-08-22
- Security and customer service: Why they go hand in hand
- On July 30, The Wall Street Journal published an article entitled “Ten Things Your IT Department Won’t Tell You." The article discussed ways users could circumvent IT security and other restrictions, in the interest of getting their work done. Reaction came swiftly, in particular from TechRepublic editor Jason Hiner, in...
- Tags: Security, Customer Service, Information Technology, Help Desk, Calvin Sun
- Blog posts 2007-08-06
- Help this TechRepublic member transition from desktop support to Web development
- TechRepublic member kpjud in San Francisco, California started a thread called IT Career Transition and wrote, "I'm totally bored, in a dead-end job in a stodgy corporate environment. After 15 years of supporting desktops & LANs, I want to try something new and have some fun at work. I'm training...
- Tags: Web Development, It Employment, It Career, Help Desk, Desktop, Career
- Blog posts 2007-07-13
- Outsourcing IT not quite as easy as it sounded
- Limited outsourcing is goodI have to agree that long term outsourcing is definitely not the way to go. Not to mention, language, distance, etc., but there is also an incentive for internal IT that is not shared by outsourced companies. The tech on the phone deals with several...
- Tags: paul.desjardins@..., incentive, outsourcing, it management, project management, tech support, help desk, Limited, information technology
- Discussion threads 2007-02-14
- IT & Furniture Asset Management
- My company has been struggling with the Track-It! inventory module for years. The Help Desk module works very well for us, but when it comes to inventory we have to keep track of network assets as well as furniture and appliances.As it stands now we aren't using the inventory...
- Tags: AlisonM, asset, asset management, help desk, information technology, inventory, it management, management, service desk, software
- Discussion threads 2007-01-16
- How the Help Desk Failed the Enterprise during Disaster Recovery
- Ive recently been consulting for a company that had a minor disaster. At least the disaster was minor in that the corporate building was rendered unusable by an Act of God, but the server room managed to survive without a single drive being lost to heat or uncontrolled shutdown.I had...
- Tags: disaster recovery, help desk, Lesson Learned, printer, telephone
- Blog posts 2006-10-09
- Help Desk Level3
- I was recently asked what my job function was. My title is "IT Infrastructure Analyst" ... sounds like I read spreadsheets and get coffee for the REAL IT guys. I responded with "think of level 3 Help Desk". Ive been thinking about that response and wondered...What would you say the...
- Tags: career, help desk, helpdesk, information technology, michaeljsimpson@...
- Discussion threads 2006-09-19
- Meet help desk challenges with our IT Help Desk Survival Guide, Second Edition
- PMCreating A Help Desk
- Tags: IT Help Desk Survival Guide, Meet help desk, Second Edition, help desk managment, ronbhs@..., it management, help desk, information technology
- Discussion threads 2006-08-12
Smartphones
-
Last year, many businesses deferred the purchase of new laptops in favor of smartphones, and why not? Offering phone, calendar, email, IM and Web access, they're arguably the most practical business tools. Check out the latest CNET Reviews of Blackberry devices for all the knowledge you need to make an intelligent choice.
-
Designed for
bold living.
-
Edit Word docs, check email, even listen to iTunes® playlists. Do more and do it faster with the BlackBerry® Bold™.Learn more
