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hdguy

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Help Desk Planning
I'm looking for a good resource for a Help Desk project plan. I've done many searches on the net, but most aren't helpful. We have 4 weeks to setup our HelpDesk. ANyone have a project plan they'd like to share?Thanks!sourceforge.netHDGuyHave you searched http://sourceforge.net? or http://freshmeat.net? Both...
Tags: HDGuy, help desk, helpdesk call center, it management, Mantis
Discussion threads 2005-08-14
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TechRepublic's IT Hardware and Software Purchasing Policy
Your IT Budget is tight. You want to get the most bang for your IT buck. That's where the IT Hardware and Software Purchasing Policy can help. This p ...
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Cisco IOS Command Chart (IOS v.12+)
Becoming proficient with Cisco equipment means remembering a whole new set of commands. These command charts give you a quick way to look up the needed IOS commands and switches when you need them.
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