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Avaya Case Study: Harrah's Entertainment, Inc.
Harrah's Entertainment, Inc., is the world's largest provider of branded casino entertainment. Managing disparate systems from a variety of vendors slows productivity and creates confusion. It was imperative for Harrah's to get the back of its house in order to deliver the kind of front-of-house experience that would bring customers...
Tags: Avaya Inc., Harrah, Interactive Voice Response (IVR), Call Centers, Real Estate, Servers, It Operations, Business Operations, Hardware
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