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Cross Match Technologies Positions for the Future With Safe, Scalable Technology Infrastructure
Cross Match Technologies Inc. is a leading global provider of high-quality interoperable biometric identity applications and solutions. The company wanted to build a safe, scalable technology and applications infrastructure to support plans for taking the company public. The challenge was to establish processes and system capabilities to support business growth...
Tags: Oracle Corp., Biometric Identification, Workforce, Biometrics, Workforce Management, Recruitment & Selection, Hardware Upgrade, Security, Human Resources, Hardware
Case studies
Gibson Overseas Serves Customers Better With Streamlined Order Fulfillment and Inventory System
Founded in 1979, Gibson designs, manufactures, and markets a wide range of products including dishes, flatware, pots and pans, and heat mitts. The company wanted legacy systems could not accommodate user growth, requiring temporary, patchwork systems and inventory system was inefficient and plagued by inaccuracies, making it difficult to find...
Tags: Fulfillment, Oracle Corp., Legacy System, Hardware Upgrade, EDI, Hardware, Enterprise Software, Software
Case studies
Avaya Case Study: ING Seguros Comercial America
ING Seguros Comercial America is Mexico's largest insurance company, and is dominant in the property damage branch. After merging with several other companies and inheriting a number of legacy systems, ING Seguros was looking to update its technology and centralize in one call center location all of its communication services....
Tags: Avaya Inc., ING Group, Call Centers, Interactive Voice Response (IVR), Customer Relationship Management (CRM), Hardware Upgrade, Insurance, It Operations, Enterprise Software, Software, Hardware, Business Operations, Corporate Insurance
Case studies
Casino Gaming Enterprise Automates Business Processes and Reduces Costs
Leech Lake Gaming Division, a business entity of the Leech Lake Band of Ojibwe, operates three casinos and employs more than 1,300 people. The legacy system used by Leech Lake Gaming created labor-intensive, error-prone processes, especially for requisitioning and payroll. And with the system stationed at the off-site gaming division...
Tags: Business Process, Microsoft Corp., Casino, Games, Operational Planning, Hardware Upgrade, Roi/Tco, Personal Technology, Business Operations, Hardware, Finance, Managerial Accounting
Case studies
SMART Shortens Time-to-Market in Rapidly Growing Pre-Paid Market
As one of Philippines' leading wireless operators with more than 20 million subscribers, SMART Communications Inc. stays on top by offering innovative cellular communication packages. The success of these and other wireless services helped SMART expand its subscriber base at a rate and to an extent that posed significant challenges...
Tags: Billing, Oracle Corp., Billing System, Sales Channel, Customer Relationship Management (CRM), Hardware Upgrade, Wi-Fi, Wireless, Sales, Enterprise Software, Software, Hardware
Case studies
Oracle Case Study: Minerals Technologies Inc.
Minerals Technologies Inc. (MTI) is a global resource- and technology-based growth company that develops, produces and markets the highest quality performance-enhancing minerals and related products, systems and services. The company wanted to replace multiple legacy systems that could not scale to meet business growth. The challenge was to reduce IT...
Tags: Oracle Corp., Mineral, Procurement, Minerals Technologies Inc., Purchasing & Procurement, Hardware Upgrade, Enterprise Software, Business Operations, Hardware, Software
Case studies
Leveraging Service-Oriented Integration to Improve Customer Service at Lufthansa Cargo
This webcast discusses why Lufthansa Cargo chose to implement a strategic integration solution; how they have improved the visibility into the status of freight transport for their customers; how they used better integration between their CRM and back office legacy systems to improve their responsiveness to customer requirements and complaints;...
Tags: TIBCO Software Inc., Customer Service, Lufthansa, Legacy System, Integration, Hardware Upgrade, Service-Oriented Architecture (SOA), Hardware, Web Services, Enterprise Software, Software
Webcasts
Wilson Transportation and Leasing Group Streamlines Operations and Increases Up-Time to 99.999%
Wilson Transportation and Leasing Group is a $160 million company with 800 employees across seven branches that serve the United States and Canada. The company wanted to replace existing, unstable legacy systems and improve availability and scalability of mission-critical ecommerce and fleet management software applications. Wilson wanted to ensure 24x7...
Tags: Oracle Corp., Scalability, ERP, Leasing, Transportation, Enterprise Resource Planning (ERP), Supply Chain, Capital Structures, Hardware Upgrade, Enterprise Software, Databases, Software, Business Operations, Finance, Hardware, Data Management
Case studies
SAP Solutions Help a County Streamline Its Business Processes and Improve Constituent Services
Washoe County, Nev. is home to nearly 380,000 people, has an operating budget of $615 million, and employs nearly 3,000 people. To streamline its operations and improve its constituent services, the county chose the SAP for Public Sector solution portfolio and the mySAP Business Suite family of business solutions, replacing...
Tags: Business Process, County, Streamline, SAP AG, Hardware Upgrade, Operational Planning, Enterprise Software, Customer Relationship Management (CRM), Hardware, Business Operations, Software
Case studies
Oakwood Worldwide Improves Sales Focus and Efficiency in Complex Corporate Housing Market
In the late 1990s, Oakwood's business began changing dramatically. The company's target customer shifted from an executive being relocated to a consultant, trainer, or other person being sent on long-term business assignments. Oakwood previously relied on a homegrown customer contact system for more than two decades, but with the business...
Tags: Oracle Corp., Housing Market, Customer, Sales Strategy, Hardware Upgrade, Sales Force Management, Sales, Hardware
Case studies
Oracle Case Study: Regina Public Schools
Regina School Division No. 4 of Saskatchewan is the largest school division in the province. The district's legacy system was paper based, which meant that work requests were sometimes duplicated and often had to be rescheduled. Existing work-order process did not capture the full range of costs, so reporting was...
Tags: District, Oracle Corp., Asset Management, Hardware Upgrade, Operational Planning, Business Operations, Hardware
Case studies
City of Stratford Brings Down the Curtain on Its Legacy System With Server Upgrade
Every summer, the City of Stratford in southern Ontario plays host to hundreds of thousands of visitors eager to take in live productions at the world-renowned Stratford Shakespearean Festival. Success as a cultural destination notwithstanding, the municipality itself has a mandate to save taxpayers money by operating as efficiently as...
Tags: Legacy System, Microsoft Corp., Server Upgrade, Microsoft Windows, Server Upgrades, Microsoft Windows NT, Microsoft Windows Server 2003, E-mail Servers, Hardware Upgrade, Directory Services, Servers, Strategy, Operating Systems, Software, Hardware, Enterprise Software, Management
Case studies
SDI Reduces Costs and Increases Efficiency With Standardized, Centralized Enterprise Resource Planning System
In past few years, SDI has moved into the semiconductor industry by using its stamping and etching expertise to make masks for the production of integrated circuits. To broaden its reach, SDI has set up affiliate relationships with internationally renowned manufacturers. In addition, SDI improved its marketing and manufacturing processes...
Tags: Certification, Oracle Corp., ERP, SDI, Quality, Enterprise Resource Planning (ERP), Hardware Upgrade, Semiconductors, Enterprise Software, Business Operations, Software, Hardware
Case studies
SAP Consulting Helps Automotive Parts Manufacturer Implement Integrated Quality Management Solution
The company wanted to replace some 13 different legacy systems at 3 plants with a single Quality Management (QM) system. The challenge was to reduce maintenance and customizing effort and harmonize processes and classification codes across plants. SAP Consulting provided the solution - a winning combination of standard SAP features...
Tags: Quality Management, SAP AG, Quality, Hardware Upgrade, Business Operations, Hardware
Case studies
Karnataka Simplifies Budget Management Processes
The Finance Department of the Karnataka State Government is responsible for preparing and presenting the annual financial statement to the two houses of the state's bicameral legislature. The department wanted to replace ageing legacy system with centralized, integrated budget information management platform and simplify production and printing of 15 budget...
Tags: Information Management, Oracle Corp., Karnataka, Financial Accounting, Financial Statements, Hardware Upgrade, Strategy, Enterprise Software, Databases, Open Source, Finance, Hardware, Management, Software, Data Management
Case studies
Integration Helps Transmed Boost Productivity, Improve Customer Service, and Cut Costs
Transmed is a sales, distribution, and bottling organization for fast moving consumer goods in the United Arab Emirates, Lebanon, Jordan, and Syria. The challenges were to streamline warehouse management and distribution processes, increase order accuracy and gain real-time overview of order status through placement, dispatch, and arrival at customer site...
Tags: Customer Service, Oracle Corp., J.D. Edwards & Co., Integration, Transmed, Transportation, Hardware Upgrade, Hardware
Case studies
Corsair Memory Improves Decision Making With Improved Visibility Into Key Performance Indicators
Corsair Memory, Inc. has been a leader in the design and manufacture of high-speed modules since 1994. The company wanted to consolidate disparate legacy systems to create a stable environment and improve product shipment capabilities. The challenge was to improve the integrity of financial, manufacturing, and planning data to enable...
Tags: Oracle Corp., Financial, Memory, Decision-making, KPI, Corsair Memory Inc., Supply Chain Management (SCM), Manufacturing, Hardware Upgrade, Financial Accounting, Enterprise Software, Software, Hardware, Finance
Case studies
The Cheshire Unifies Mortgage Systems to Meet Regulatory Demands
The Financial Services Authority (FSA) in the United Kingdom (U.K.) recently introduced changes to the way in which mortgages were sold, creating the need for a unified Key Facts Illustration (KFI). At Cheshire Building Society, the information needed was contained in a variety of legacy systems so the society approached...
Tags: Hewlett-Packard Co., Cheshire, Mortgages, Service-Oriented Architecture (SOA), Hardware Upgrade, Web Services, Business Structures, Middleware, .Net, Application Servers, Enterprise Software, Finance, Capital Structures, Software, Hardware, Software Development, Software/Web Development
Case studies
Oracle Case Study: Harris Bank
With a lion as its logo, Chicago-based Harris Bank is no stranger to fierce competition. To support its rapid growth, the bank wanted to completely revamp its legacy systems with a new management reporting system able to automate manual processes and improve business decision making, financial analysis, and profitability and...
Tags: Bank, Oracle Corp., Business Intelligence, Hardware Upgrade, Financial Services, Performance Management, Financial Accounting, Enterprise Software, Software, Data Management, Hardware, Human Resources, Workforce Management, Finance
Case studies
Oracle Case Study: URS
With more than 300 offices, 27,000 employees, and operations in more than 20 countries, URS is a global leader in engineering services. With accounting and project management processes slowed by disjointed legacy systems, URS needed a single, integrated technology platform to become a more effective and efficient organization. Since choosing...
Tags: Oracle Corp., Legacy System, Hardware Upgrade, Project Management, Tools & Techniques, Strategy, Hardware, It Operations, It service Management, Management
Case studies

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