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- U.K. Council Improves Problem Resolution With New Technical-Support Agreement
- The Hampshire County Council HCC IT team operates an enterprise-scale environment for 20,000 users and provides outsourced services to other local government organisations. In 2005, the council decided to terminate the contract with its existing support provider to improve problem resolution and receive proactive technical backup. The council purchased Microsoft...
- Tags: Problem Resolution, Council, Account Management, Microsoft Corp., Hampshire County Council IT Team, Sales Channel, Sales Force Management, Outsourcing, Sales, It Operations, Business Operations, Outsourcing & Subcontracting
- Case studies
Additional Resources
- Hampshire County Council Expedites Social Services With Mobile Computing
- The County Council needed to expedite delivery of services by providing the staff with speedy, remote access to their centralized database, which would allow the staff to review cases and enter data from offsite locations. The IBM Integrated Technology Services team recommended an infrastructure based in part on IBM WebSphere...
- Tags: Mobile, Network, Mobile Computing, IBM Corp., LANs, Wireless, Wi-Fi, Remote Access, Networking, WANs, Advertising & Promotion, Marketing
- Case studies
- SecureWave Case Study: Hampshire Libraries
- The Hampshire project was managed by Hampshire Library and Information Service, part of Hampshire County Council, who decided to provide 2mbps connectivity to each of the 54 libraries in the county. Prior to introducing high speed connectivity to the library computers, individual PCs used dial-up modem connections, with various methods...
- Tags: Dial-up Modem, Modems, Productivity, Security, Hardware, Components
- Case studies
- Computacenter Case Study: Surrey County Council
- When Surrey County Council began its foray into e-government, it identified the need for an upgrade of its non-standardised desktop environment. In addition to its e-government objectives, the council also wanted to reduce the total cost of ownership of the infrastructure. A lack of internal resources led Surrey County Council...
- Tags: Computacenter, E-government, Government
- Case studies
- Touchpaper Helps Staffordshire County Council Realise New Vision for IT
- Staffordshire County Council serves a local population of 800,000 people, employing more than 30,000 staff. The council's overall aim is to make Staffordshire an even better place to live, work, visit and invest and is responsible for all the major public services within the county. The goal of Staffordshire County...
- Tags: Service Desk, Information Technology, Council, Vision, Touchpaper Software, Staffordshire County Council, It Services, Strategy, Management
- Case studies
- Dorset County Council - Transport and Eco-Diesel
- Following a best value review and a merger of several functions, Dorset County Council has a newly focussed Procurement and Contract Monitoring Department, with a professional head of procurement. Several appointments have been made recently in order to increase capacity to meet the increased demands placed on corporate procurement, as...
- Tags: Procurement, Purchasing & Procurement, Business Operations
- Case studies
- Avaya IP Telephony Solution Links Strafford County Locations and Enhances Service to Citizens
- Strafford County, with approximately 114,135 citizens, is the fourth largest of 10 counties in New Hampshire. The challenge was to replace seven deteriorating voice and video communications systems, upgrade to IP Telephony to reduce costs, make collaboration more efficient between county agencies, provide the public with better access to county...
- Tags: Telephony, IP Telephony, Avaya Inc., VOIP, Telecommunications, Corporate Communications, Telecom & Utilities, Networking, Marketing
- Case studies
- Northumberland County Council Streamlines Back Office, Cuts Costs, and Improves Customer Value
- Northumberland County Council is one of the largest councils in northeast England. The council wanted to reengineer back office financial management and purchasing processes to comply with government's Best Value Performance Indicators for cost, efficiency, and quality. The challenge was to cut overhead and improve customer service by giving citizens...
- Tags: Oracle Corp., Council, Back-office, Northumberland County Council, Financial Management, Financial Accounting, Operational Accounting, Investment, Enterprise Software, Financial Planning, Finance, Software
- Case studies
- Nortel Networks Case Study: Hertfordshire County Council
- Hertfordshire County Council is one local authority that most definitely thinks 'Business'. Its 'The way we work' initiative is designed to enable more than 4,000 staff at the Council to operate like a cutting-edge enterprise, with greater flexibility and enhanced collaboration in order to meet the needs of its constituents...
- Tags: Nortel Networks Corp., Hertfordshire County Council, Nortel Ethernet Routing Switch 8600, Nortel VPN Gateway 3050, Ethernet, VOIP, Networking, Network Technology, Telecommunications
- Case studies 2008-02-12
- Green Thinking Makes Financial Sense at Staffordshire County Council
- Sustainable management of waste is a core element in the UK Government's policy to protect the environment. Organisations such as Staffordshire County Council, which provides services to 800,000 people in the English Midlands, have made a commitment to minimising waste and pollution as part of their overall environment policy. The...
- Tags: Hewlett-Packard Co., Financial, Environment, Council, Printers, Hardware, Peripherals
- Case studies
- Buckinghamshire County Council Improves Operational Efficiency With New Dell Infrastructure
- For Buckinghamshire County Council, the challenge was to build a resilient hardware platform powerful enough to support this new set of ERP applications. The planned software deployment would extend to 13,000 employees, enabling the Council to form a clearer picture of its operations and streamline its operational processes. Once a...
- Tags: Dell Computer Corp., Storage, Hardware
- Case studies
- Touchpaper Case Study: Staffordshire County Council - Education Joint IT Unit (EJITU)
- The Education Joint IT Unit EJITU is one of 5 IT support units within Staffordshire County Council, all of whom use the Touchpaper HelpDesk system. The EJITU help desk and support teams very much see themselves as service providers. The team took an active role in the development of the...
- Tags: Education, Team, Information Technology, Query Tool, Help Desk, Call Centers, Team Management, It Operations, Management
- Case studies
- Norfolk County Council Saves Thousands of Pounds a Year Through Process Efficiencies
- Norfolk County Council, the local authority for Norfolk, United Kingdom, provides a wide range of services for people who visit or live, work, or do business in the county. The county wanted to replace aging, costly, heavily customized systems running on an expensive mainframe with a modern, integrated system. The...
- Tags: County, Oracle Corp., Payroll, Operational Accounting, Finance
- Case studies
- Somerset County Council Helps Itself to a Virtualized IT Platform
- Somerset County Council has provided a wide range of services to the public for more than 100 years. The council was facing an increase in the number of physical servers was causing both management and environmental issues, the latter in terms of power usage and cooling demands. This was solved...
- Tags: Information Technology, Council, EMC Corp., Somerset County Council, Server Consolidation, Servers, Storage, Hardware
- Case studies
- County Council Improves Internet Security With Integrated, Easy-to-Manage Solution
- Warwickshire County Council provides a range of services for the citizens of Warwickshire, a county in central England. The ICT Development Service of the Warwickshire Local Authority provides IT solutions to the 250 schools in the county. In 2006, the national government asked all local authorities to improve Internet monitoring...
- Tags: Information Technology, Microsoft Corp., Internet Security, Information And Communication Technology, County Council, Warwickshire County Council, Internet, Strategy, Network Security, Security, Management, Networking
- Case studies 2007-08-08
- Stockholm County Council Creates Solid Foundation for Improving Patient Care and Optimizes IT Resources
- Stockholm County Council provides healthcare services to 1.9 million citizens in the county of Stockholm in Sweden, which represents 20% of the country's population. The challenge was to develop a single, longitudinal electronic healthcare record for every patient, enabling a consistent 'continuum of care' throughout the patient's lifetime and provide...
- Tags: Patient, Information Technology, Health Care, Stockholm County Council, Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources
- Case studies
- Council Improves Productivity, Information Access With Document Management System
- The Cork County Council Planning Department is responsible for evaluating planning applications for Cork County, Ireland. The rapid growth of building developments in Cork County has resulted in a twenty per cent year on year increase in the volume of planning applications. Due to government staff number restrictions and statuary...
- Tags: Microsoft Access, Council, Microsoft Corp., Cork County Council Planning Department, Document Management, Content Management, Managerial Accounting, Groupware, Enterprise Software, Software, Finance
- Case studies
- Shaping the Storage Landscape With an Information Lifecycle Management Approach
- Somerset County Council provides service and support that touches all aspects of daily life covering education, healthcare, social services and law enforcement, transportation, planning, fire and ambulance services, and a host of others. With increasing application development and general growth in activity, data storage requirements began to rise and the...
- Tags: Information Lifecycle Management, StorageTek, Somerset County Council, Storage, Hardware
- Case studies
- Cornwall County Council Standardises Its IT Systems With the Help of Altiris Deployment Solution
- Cornwall County Council, Cornwall's local government body providing services from school education to road salting, is in the process of migrating its entire IT infrastructure to Windows XP and Windows 2000 Server, involving the roll-out of more than 3,000 clients and approximately 100 servers between March and December 2002. Altiris...
- Tags: Information Technology, Altiris Inc., Altiris Deployment Solution, Microsoft Windows, Microsoft Windows 2000, Strategy, Servers, Operating Systems, Software, Management, Hardware
- Case studies
- BMC Remedy Delivers Service Management Payback in 12 Months at East Sussex County Council
- When the East Sussex County Council looked to replace their existing service management system, they chose BMC Remedy Service Management solutions after evaluating several offerings. The BMC applications have streamlined the processes surrounding service desks, asset management, change management, and service level agreements, making it easier for the Council's 4,000...
- Tags: BMC Software Inc., Service Management, Remedy Corp., It Management, It Services, It service Management
- Case studies
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