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- Exploit code puts Windows XP and 2000 at risk
- Threat severity relying on firewall useIts times like this that make me wonder if sometimes they base threat severity on whether a firewall is in use or not..While a company may block RPC (135) from outside, there are many valid reasons no to do so from inside.... one of those.....
- Tags: call-center, Exploit Code, firewall, gig, hack call center kiddie, Microsoft Windows, Microsoft Windows XP, security, storage, TG2
- Discussion threads 2005-11-18
Additional Resources
- Bayesian Forecasting of an Inhomogeneous Poisson Process With Applications to Call Center Data
- A call center is a centralized hub where customer and other telephone calls are dealt with by an organization. In today's economy, they have become the primary point of contact between customers and businesses. Accurate prediction of the call arrival rate is therefore indispensable for call center practitioners to staff...
- Tags: Call-center, Bayesian, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- White papers 2005-05-28
- Call Center Simulation Modeling: Methods, Challenges, and Opportunities
- Using stochastic models to plan call center operations, schedule call center staff efficiently, and analyze projected performance is not a new phenomenon, dating back to Erlang's work in the early twentieth century. However, several factors have recently conspired to increase demand for call center simulation analysis. This paper will provide...
- Tags: Call-center, Modeling, Call Centers, Customer Relationship Management (CRM), Research & Development, It Operations, Enterprise Software, Software, Business Operations
- White papers 2003-10-31
- Call-Type Classification and Unsupervised Training for the Call Center Domain
- This paper describes recent experiments in call-type classification and acoustic modeling for speech recognition in the call center domain. The paper first describes the CU Call Center Corpus, a database of human-to-human conversations recorded from an Information Technology IT Help Desk call center located on the University of Colorado campus...
- Tags: Call-center, Domain, University Of Colorado, Training, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- White papers
- Survey Results: Technology's Impact on Contact Center Agent KPIs
- This paper outlines the results of a September 2005 survey of call center managers and IT professionals regarding technology's impact on call center agent productivity, Key Performance Indicators KPIs and the customer experience. The survey was conducted at the 2005 Annual Call Center Exhibition ACCE conference focused on call center...
- Tags: Empirix Inc., Call-center, Contact Center, Survey, Call Centers, Customer Relationship Management (CRM), Real Estate, Marketing Research, It Operations, Enterprise Software, Software, Business Operations, Marketing
- White papers 2005-10-01
- call center
- call center requirements my boss wants to setup a small call center business just a small, he wants me to handle the technical concerns. what are the requirements needed(internet line, computer with headset etc). and also how it works.. pls pls pls give me an idea how to setup atleast...
- Tags: call-center, arielj@..., it management, ITIL
- Q&A 2006-04-06
- Call-Center Buyer's Guide
- Use this Buyer's Guide to select the call-center solution that's a perfect fit for your business. Implementing the right call-center solution is a key factor in keeping your customers happy, as it is often their first line of contact with your company's sales or support agents....
- Tags: Call-center, VoIP-News, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- White papers 2007-12-20
- Call Centre Quality: How Service Level Measurement Can Save Costs While Delighting Customers
- Marketing strategists and call center managers, immersed in the confetti of call center performance measures, may have difficulty in isolating what is important in moulding customers' service experiences. Impressions of service may originally be ingrained in customer memories as images or words, but ultimately the summary feelings evoked such as...
- Tags: Call-center, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- White papers 2006-02-01
- What's Driving the Hosted Call Center Market?
- Download this paper from Echopass to find out what industry analysts have identified as the key drivers behind the emerging hosted call center market. This brief report offers an easy-to-read overview of the benefits of using a hosted call center service, and explains why it makes sense to explore on-demand...
- Tags: Call-center, Echopass Corp., Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- White papers 2006-03-01
- Recording and Monitoring Call Center Transactions
- Because there are so many call centers in the US, ranging from as few as 5-10 seats to as many as several thousand, it is impossible to know exactly how many or what percentage of call centers use recording and monitoring. However, it is clear that most larger call centers...
- Tags: Call-center, Monitoring, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- White papers 2004-12-09
- How to Hack
- Hey everyone I was wondering if anyone knew of a website where I could learn and that will teach me how to Hack into my other personal computer in my wireless network. thanksaxe with a heavy bladeshould let you hack into that other computer pretty good.YesNext question.
- Tags: katcookies@..., Hack
- Discussion threads 2006-10-18
- Call Center Mathematics: A Scientific Method for Understanding and Improving Contact Centers
- This paper helps the person who is dedicated to improving call center performance. It offers a scientific method to understanding and improving call centers. It explains all generic aspects of call and contact centers, from the basic Erlang formula to advanced topics such as skill-based routing and multi-channel environments. It...
- Tags: Call-center, Contact Center, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- White papers 2006-03-21
- Deploying Responsive, Efficient, Flexible Call Center Support
- Headquartered in Lincolnshire, Illinois, Takeda Pharmaceuticals North America, Inc. TPNA is a wholly owned U.S. subsidiary of Takeda Chemical Industries, Ltd., Japan's largest pharmaceutical company. Service agents needed to access relevant content through their Siebel call center application in order to make fulfillment less labor intensive and time consuming. Takeda...
- Tags: Call-center, Documentum, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Case studies
- Call Center Outsourcing: Coordinating Staffing Level and Service Quality
- This paper studies the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. The authors model the call center as a G/G/s queue with customer abandonment. Each call has a revenue potential, and the author...
- Tags: Staffing, Call-center, Service Quality, Call Centers, Customer Relationship Management (CRM), Outsourcing, It Operations, Enterprise Software, Software, Business Operations, Outsourcing & Subcontracting
- White papers 2006-06-29
- A Context-Aware Smart-Call-Center Solution: Improving Customer Service for Online Games
- Call centers play an important role in the online game industry, using automatic call navigation, information integration, and human agent communication to provide interactive services to assist customers. The unique nature of the online game experience has led to new requirements for the call center communication model. This paper proposes...
- Tags: Aware, Customer Service, Agent, Call-center, Online Game, Games, Call Centers, Real Estate, Customer Relationship Management (CRM), Personal Technology, It Operations, Business Operations, Enterprise Software, Software
- White papers 2006-01-20
- Lokad Call Center Calculator (msi)
- Don't waste time or money on your call center schedules. Too much staff and expenses get out of control. To few staff and your customers get mad because of the long waiting queues. Start optimizing staff levels. Import data from call center applications or from Excel. Easy 1-click staff optimization...
- Tags: Call-center, Lokad, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Software downloads 2008-09-03
- Data processing/Call center setup
- Please see if there is some one who can help me set up a 50-60 seater data center or call center @ Pune. It is going to be a start up.
- Tags: Data centers, Call centers, Customer relationship management (CRM), dhirajksingh3030@...
- Discussion threads 2007-04-30
- Network Security Cyber Threats: Cyber Threats, a Different View
- This paper is concerned with discussing the term "cracker" or "script-kiddie" as a type of life forms that exists on the Internet. The paper will define the cracker or script-kiddie and describe their attitude. Afterwards it will prove that they are the real threat to the cyber community by showing...
- Tags: Network, Threat, Internet, Network Security, Networking, Security
- White papers
- Lifestyle Center of America Improves Business Health With Avaya IP Office Solution
- Lifestyle Center of America LCA was seeking a complete Internet Protocol IP telephony solution with a call center application that would allow it to close its call center operations in Arlington, Texas, consolidate those operations in its headquarters location in Sulphur, Oklahoma, and allow two call center agents to work...
- Tags: Call-center, Health Care, Avaya Inc., Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Case studies
- Up-Selling and Cross-Selling: Transforming Your Cost Center to a Profit Center
- In order to build a successful up-sell and/or cross-sell call center, three topics must be addressed - business model issues, training and staffing issues, and technology issues. From the database of thousands of call centers, the authors recruited a group of ten "Best-In-Class" companies that represented major industries to participate...
- Tags: Staffing, Call-center, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- White papers
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