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- Avaya Case Study: Grupo REDE
- Grupo REDE operates eight power companies in Brazil and serves approximately 12 million customers (2.9 million households) nationwide. The company needed a call center platform that would support an increasing number of incoming calls and enhance agent productivity through improved mobility and flexibility. The company opted for a contact center...
- Tags: Avaya Inc., Grupo REDE, Call Centers, Business Structures, Real Estate, Customer Relationship Management (CRM), It Operations, Finance, Business Operations, Enterprise Software, Software
- Case studies
Additional Resources
- Grupo Profuturo S.A.B. de C.V. Integrates Financial Information in a Flexible and Scalable IT Infrastructure
- Grupo Profuturo S.A.B. de C.V. wanted to integrate information systems among the company's different business lines in a flexible and scalable IT infrastructure to allow for the group's growth and centralize financial information to extend visibility of up-to-date information throughout the organization. The challenge was to automate financial processes to...
- Tags: IT Infrastructure, Financial, Information Technology, Financial Accounting, Strategy, Finance, Management
- Case studies 2008-05-01
- Leading Battery Maker Consolidates Its New SAP Landscape on HP Integrity
- Situated in Vitoria, the capital of the Basque country in northern Spain, Grupo Cegasa started business as a battery manufacturer in 1934. Effective Enterprise Resource Planning ERP solutions are vital to Grupo Cegasa and it had a number of different ERP systems which caused financial and management issues. It decided...
- Tags: HP Integrity, Hewlett-Packard Co., Battery, SAP AG, ERP, Enterprise Resource Planning (ERP), Enterprise Software, Engineering, Software
- Case studies
- Grupo Financiero Aserta Integrates Information and Extends Operating Visibility to Its 27 Branches
- In 2007, Afianzadora Aserta and Afianzadora Insurgentes joined forces to form Grupo Financiero Aserta. Grupo Financiero Aserta wanted to integrate information in a solid IT infrastructure to provide visibility throughout the organization and automate administrative processes to increase the company's competitiveness and productivity. The challenge was to centralize bond underwriting...
- Tags: Bond, Visibility, Grupo Financiero Aserta, Investment, Finance
- Case studies 2008-04-01
- Intel Platforms Provide Foundation for Improving Educational Opportunities in Brazil
- The "Escolas em Rede" ("Networked Schools") project was created in 2004 by the Secretariat of Education of the Brazilian State of Minas Gerais as an extension of a program launched in 1996 that intended to provide some of the state's public schools with computers. The challenges faced were to overcome...
- Tags: Computer, Intel Corp., Productivity
- Case studies
- Capgemini Case Study: Grupo Bimbo
- Grupo Bimbo, established in Mexico City in 1945 is a worldwide leader in the baking industry and is present in 16 countries. Their business objectives were to define and establish a reliable, safe, centralized and readily available IT infrastructure. It should demonstrate the capacity to support Grupo Bimbo's global operations...
- Tags: Oracle Corp., Capgemini, Organizational Structure, Servers, Enterprise Software, Human Resources, Hardware, Software
- Case studies
- Spanish Winery Improves Data Quality and Security With Operating System Upgrade
- With operations in five separate locations across Spain, mobile technology is of the essence to vintner Grupo Matarromera. The company, therefore, was eager to implement the new Windows Vista operating system with its mobile devices. Now, Grupo Matarromera can get vital business data from its vineyards to its Virtual Private...
- Tags: Data Quality, Security, Winery, Mobile, Operating System, Advertising & Promotion, Databases, Marketing, Enterprise Software, Software, Data Management
- Case studies 2007-04-01
- Grupo Ayvi Increases Operational Efficiency, Reduces Financial Closing Time
- Grupo Ayvi was founded in 1952 as a small food retailer. The company wanted to improve operational efficiency by automating financial and administrative processes. The challenge was to reduce financial closing time by eliminating cumbersome manual operations. The company implemented a selection of Oracle's JD Edwards EnterpriseOne Financial and Supply...
- Tags: Oracle Corp., Financial, Efficiency, Financial Accounting, Finance
- Case studies
- Grupo Calider Achieved Stability and Operational Control With Dynamics GP
- Grupo Calider is a company engaged in manufacturing lime and dolomite products. Raw material extracting, calcinations, hydration and packaging are its main processes. As a company, the Group has always been known for its advanced machinery which has turned it into a market leader that can guarantee higher quality and...
- Tags: Microsoft Corp., Grupo Calider, Manufacturing
- Case studies 2007-04-01
- Grupo Los Grobo Streamlines Business Processes and Improves Collaboration
- Since its establishment in 1984, Grupo Los Grobo has evolved from a farming and livestock family business to one of the primary grain producers in Argentina. The challenge was to improve operational efficiency; enable more informed and agile decisions; improve internal communication and collaboration; and centralize client services management. The...
- Tags: Business Process, Collaboration, Oracle Corp., Grupo Los Grobo, Groupware, Operational Planning, Databases, Enterprise Software, Software, Business Operations, Data Management
- Case studies
- Grupo Posadas Moves to On Demand Services, Realizing Big Efficiency Gains
- Grupo Posadas is the largest hotel operator in Mexico and Latin America. The company wanted to standardize processes involving several sources of data. The challenge was to reduced property costs by 35% and reduced operational supply costs by 10%. Two factors influenced Posadas' selection of Oracle On Demand. First, it...
- Tags: Oracle Corp., Grupo Posadas, Strategy, Management
- Case studies
- Grupo Telecentro Reduces Accounting Close Time and Simplifies Business Processes
- Grupo Telecentro is a group of cable television companies in Argentina. The company wanted to improve management of information by implementing a database system with high levels of availability, reliability, integrity, and robustness. The challenge was to implement internal company processes with a high degree of control following the best...
- Tags: Business Process, Accounting, Oracle Corp., Oracle Financials, Grupo Telecentro, Enterprise Resource Planning (ERP), Operational Accounting, Enterprise Software, Financial Services, Software, Finance
- Case studies
- Openview at Grupo Bimbo
- Grupo Bimbo, one of the largest bakeries in the world, has 12 productive centres in Spain and Portugal, and 65 sales offices. It needed a solution to improve the management of its IT and communications department, especially in the areas of user support and change management. After implementing Hewlett-Packard's OpenView...
- Tags: Service Desk, Hewlett-Packard Co., Problem Management, HP OpenView, Utility Computing, It Management, It service Management
- Case studies
- Grupo Coremar Integrates Financial Processes for Faster Reports and Response Times
- Grupo Coremar is a conglomerate of eight private companies dedicated mainly to port, sea and land solutions. The company wanted to improve response time for faster financial decision making. The challenge was to control its worldwide growth and expansion through local data integration and choose a solution that provides integration,...
- Tags: Oracle Corp., Financial, Grupo Coremar, Financial Accounting, Finance
- Case studies
- Grupo Fybeca Consolidates Client Information in a Single Database and Maximizes Productivity
- Grupo Fybeca wanted to gain a stable, flexible solution to adapt to the company's needs and establish a robust, reliable, and highly available database capable of managing high levels of client information. The challenge was to centralize and consolidate up-to-date information for use in different sales points and for improved...
- Tags: Oracle Corp., Grupo Fybeca, Storage, Databases, Hardware, Enterprise Software, Software, Data Management
- Case studies 2007-10-01
- Grupo VR's Confidential Information Is Secure With Check Point Connectra
- A pioneer in using systems and technology for employee's benefits and customer services, Grupo VR works with a company's human resources department to supply its employees with debit cards. VR faced an increasing need for a safe and reliable connectivity infrastructure while simultaneously ensuring the confidentiality and integrity of its...
- Tags: Check Point Software Technologies Ltd., Grupo VR, Ssl/Tls, Intrusion Prevention, Remote Access, Network Security, Security, Networking
- Case studies 2008-03-13
- Grupo Farmaceutico Tijuana Increases Revenue With New IT Infrastructure
- Grupo Farmaceutico Tijuana S.A. de C.V. GFT was founded in 1985 with a primary focus on the distribution of generic and specialty medicines. The group wanted to establish a reliable, stable, and scalable IT infrastructure to support the firm's vertical growth. The challenge was to integrate business processes to achieve...
- Tags: Revenue, IT Infrastructure, Oracle Corp., Financial, Information Technology, Operational Planning, Financial Accounting, Business Operations, Finance
- Case studies 2007-09-01
- Portuguese Ministry Migrates Security Communications to Single Infrastructure
- The Portuguese Ministry of Homeland Security is responsible for civil protection and border control, two branches of the police, fire, and rescue services, and road safety. Traditionally, its branches have been highly independent, with separate communications networks. In 2005, the ministry decided to rationalise the investments by enlisting help from...
- Tags: Security, Ministry, Microsoft Corp., Portuguese Ministry Of Homeland Security
- Case studies
- AscenVision Success of AscenLink in Grupo Bruesa, Spain
- Group Bruesa is a national-wide construction company in Spain specialized in urban master planning, development, management, and construction. AscenLink enables Bruesa to achieve VPN load balancing in the network with dynamic IP addresses which helps them save a large amount of IT operational costs. The expanded VPN bandwidth greatly improves...
- Tags: Spain, AscenLink, Group Bruesa, VPNs, Network Security, Construction, Networking, Telecommunications, Security
- Case studies
- GNP Finds Hardware Trustworthy After Installation of Virtual Technology
- In order for Grupo Nacional Provincial GNP to be a strong, reliable partner for its policyholders, strict quality standards are a must, especially in internal operations. Yet in 1994, sudden technology failures caused data loss and lengthy recovery periods. After evaluating four RAID technology alternatives, GNP selected the Iceberg 9200...
- Tags: Disk, Sun Microsystems Inc., RAID, Storage, Hardware
- Case studies
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