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GroupLink Announces New Version of IT HelpDesk Software: This webcast has been hosted by Tripwire. It will discuss Customer satisfaction surveys at the close of a ticket, emergency banner to notify end users of system down times, ticket Pool for technicians to find and follow up on unassigned tickets, technicians can search through LDAP to add end users...; Tags: Novell Inc., Ticket, Information Technology, Technician, GroupLink, LDAP, Help Desk, Call Centers, Directory Services, Product Marketing, Enterprise Software, Software, It Operations, Marketing; Webcasts

The Love/Hate of HelpDesk: I put on a special helpdesk webinar today for some of my customers. We focused on the Love/Hate relationship of HelpDesk for Valentines Day. If you would like to view it you can download it from webex here:https://grouplink.webex.com/grouplink/onstage/tool/record/viewrecording1.php?EventID=241983023&Rnd=0.5523857778367776 There were a couple of hiccups with the sound at...; Tags: kbrown@..., help desk, Love/Hate; Discussion threads 2007-02-14

TechRepublic's IT Hardware and Software Purchasing Policy: Your IT Budget is tight. You want to get the most bang for your IT buck. That's where the IT Hardware and Software Purchasing Policy can help. This p ...; Buy Now

Software Purchase/Installation Approval Form: Our Software Purchase/Installation Approval Form provides help desk personnel with general user information, the purpose and type of installation, and ...; Buy Now