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- Genesys Enterprise Routing Solution V7.5 on IBM System p 570: Performance Report V1.0
- An IBM System p 570 with an IBM POWER6 processor server running IBM AIX 5L Version 5.3.6 and IBM DB2 Universal Database Version 8.2.7 set an outstanding record on the Genesys Inbound Voice Solution v7.5 for the Inbound Call Center industry in September 2007. A 16-way IBM System p6 570...
- Tags: Performance, Genesys Telecommunications Laboratories, IBM Corp., Call Centers, Customer Relationship Management (CRM), Operating Systems, Databases, Enterprise Software, It Operations, Software, Data Management
- White papers 2007-12-01
- Genesys Enterprise Routing Solution V.7.5 Using DB2 on System P6 570 Server (16-Way) With a DS4700 TotalStorage System
- Genesys' Enterprise Routing Solution, used to connect to the premise switchs, is able to support one or multiple sites. A typical ERS includes interaction control components and reporting components. It provides the best Inbound Voice solution with the top technology in terms of balancing accessibility, flexibility and performance. Its Inbound...
- Tags: P6, Server, Genesys Telecommunications Laboratories, IBM DB2, ERS, Performance Management, Call Centers, Human Resources, Workforce Management, It Operations
- White papers 2007-12-01
- Bank Leumi Reduces Costs and Improves Customer Service With Genesys Software and IBM
- Established in 1902, Bank Leumi is one of the largest banks in Israel, serving 2.5 million customers and employing 11,000 personnel. Bank Leumi is organized into four business lines, each of which provides banking and financial services to a different market segment. The bank wanted to deliver consistent and personalized...
- Tags: Software, Bank, Customer Service, Genesys Telecommunications Laboratories, IBM Corp., Bank Leumi, Financial Services
- Case studies 2007-07-01
- Genesys Meeting Center VoIP White Paper
- Genesys Conferencing is one of the world's first companies to offer a multimedia conferencing platform, which tightly integrates audio, web, multi-point video and enterprise solutions to provide the richest collaboration experience available in the marketplace today. With its commitment to innovation, Genesys is expanding its service offerings to include several...
- Tags: Genesys Telecommunications Laboratories, Genesys Conferencing, Telephony, VOIP, Telecommunications, Networking
- White papers 2006-06-01
- WatchWAN (exe)
- WatchWAN is a more accurate alternative to DU Meter, Netmeter and other bandwidth monitors. Unlike others, it allows you to set filters to capture only the traffic you are interested in. It shows all the active connections you have to the Internet at any given moment and also the volume...
- Tags: Genesys Telecommunications Laboratories, WatchWAN, Internet, Tools & Techniques, Monitors & Displays, Management, Hardware, Components
- Software downloads 2006-04-20
- A Collaboration Solution from Genesys and Microsoft Is a Real "FIT" for the Enterprise
- Although the overwhelming majority of information workers use both the telephone and the computer as part of their daily workflow, the usage patterns for presence, IM, voice, and data sharing among most users reflect the fact that the computer and the telephone remain separate and disconnected workflow tools. ...
- Tags: Phone, Collaboration, Microsoft Corp., Alcatel, Genesys Telecommunications Laboratories, Computer, Genesys Enterprise Telephony Software, Productivity, Telecom & Utilities, Groupware, Telecommunications, Enterprise Software, Software
- White papers 2006-02-17
- IBM WebSphere Voice Server for Multiplatforms V5.1.1/V5.1.2 and Genesys Voice Platform: An Interoperability Guide
- This paper is a guide for integrating IBM's Websphere Voice Server V5.1.1/V5.1.2 and Genesys Voice Platform products. It considers best practices as applied to Voice User Interface VUI design. A simple voice-enabled application using the Genesys Voice Platform and WebSphere Voice Server V5.1.1/V5.1.2 is implemented and deployed. It demonstrates how...
- Tags: Interoperability, IBM WebSphere, Voice, Server, Genesys Telecommunications Laboratories, IBM Corp., Application Servers, Middleware, Telecommunications, Enterprise Software, Software
- White papers 2005-10-28
- Genesys Conferencing Maximizes Sales and Service Effectiveness by Using Salesforce
- Aside from being a world expert on conferencing solutions, Genesys was also an unintentional expert on the problems associated with running separate and fragmented on-premise Customer Relationship Management CRM solutions. Until recently, the company was using an assortment of CRM, service management, and communications applications. These solutions were deployed to...
- Tags: Salesforce.com Inc., Genesys Telecommunications Laboratories, Genesys Conferencing, Sales Force Management, Sales Strategy, Sales
- Case studies
- Genesys Telecommunications Laboratories Rolls Out Customized Views and Strong Tracking Features to 350 Salesforce Users Worldwide
- Genesys Telecommunications Laboratories wanted to enhance and measure sales and marketing efforts worldwide. The company required integration capabilities, plus flexibility to adapt to company's specific needs and processes. They needed rapid implementation across multiple divisions in North America, EMEA, and APAC. Genesys Telecommunications Laboratories implemented salesforce.com Enterprise Edition. The solution...
- Tags: Salesforce.com Inc., Solution, Genesys Telecommunications Laboratories, Sales Force Management, Marketing Research, Sales, Marketing
- Case studies
Additional Resources
- Looking for experts with Mercury Test Pro, Regression Testing, and Powerbui
- I hope some of you folks might be able to help. The Telecommunications Division of my company is seeking (2) additional consultants who are considered Subject Matter Experts with Mercury Quick Test Pro, PowerBuilder and the OSS Genesys application. E
- Tags: Telephony, jkurtzke@..., Mercury
- Discussion threads 2006-11-27
- Case Study: Tohoku University Deploys Nokia Secure Access System to Enable Enhanced Research Activities
- Tohoku University's Research Institute of Electrical Communication has been pioneering research of telecommunications with such inventions as the Yagi-Uda antenna and the magnetron. The institute's laboratories need to access information domestically and internationally using different devices. The laboratories have been urging to provide them with remote access to the library....
- Tags: Microsoft Access, Nokia Corp., Tohoku University, Remote Access, Telecommunications
- Case studies
- Underwriters Laboratories Inc. Consolidates Financial Systems for 26 International Business Units
- Underwriters Laboratories Inc. UL is an independent product safety certification organization that has been testing product and writing Standards for Safety for more than a century. Underwriters Laboratories Inc. UL wanted to replace disparate financial applications for 26 international business units and establish a consolidated platform for global finance to...
- Tags: International Business, Oracle Corp., Financial, Financial System, Financial Accounting, Finance
- Case studies 2008-06-01
- eBRIDGE Software Case Study: Tec Laboratories
- Tec Laboratories is a privately owned company based in Oregon, founded by Dr. Robert Smith, a chemical engineer who developed an outdoor skin cleanser that is effective in treating skin exposed to poison oak and ivy. The accounting department at Tec Labs has used Platinum for Windows PFW by Best...
- Tags: Accounting, eBRIDGE Software, Tec Laboratories, Operational Accounting, Financial Services, Finance
- Case studies
- Live Webcast: Intelligent Network Design: A conversation with Qwest's CTO
- Are you curious about the future of business telecommunications? Do you want to learn how Qwest is addressing your networking needs, from the bottom up? Join this live Webcast conversation from TechRepublic, featuring Pieter Poll, Qwest's Chief Technology Officer, who will deep dive into Qwest's advanced network architecture,...
- Tags: Webcast, Qwest Communications Inc., Network, Network Design, Networking
- Webcasts 2008-06-24
- Managing the Risks of Open Source Software
- The recent evolution of the telecommunications and IT markets has promoted the use of Free and Open Source Software FOSS in the telecommunications industry. Increased competition in the telecommunications industry leads to the need to reduce the cost of telecommunications solutions. The necessity to cut time to market requires the...
- Tags: Software, Open-source Software, F/OSS, Telephony, Telecom & Utilities, Telecommunications, Open Source, Networking
- White papers 2005-12-01
- The CMU Sphinx-4 Speech Recognition System
- The Sphinx-4 speech recognition system is the latest addition to Carnegie Mellon University's repository of Sphinx speech recognition systems. It has been jointly designed by Carnegie Mellon University, Sun Microsystems Laboratories and Mitsubishi Electric Research Laboratories. It is differently designed from the earlier Sphinx systems in terms of modularity, flexibility...
- Tags: Sun Microsystems Inc., Sphinx-4 Speech Recognition System, Speech Recognition, Emerging Technologies
- White papers
- Working with Telecommunications: Churning in the Telecommunications Industry
- Churn is the process of customer turnover. In the mobile telecommunications market, a 1995 report by Digital Equipment Corp. estimated the cost of churn at around $400 per new subscriber. Churn is not restricted to the telecommunications market – it occurs wherever stiff competition provides incentives for customers to...
- Tags: Mobile, Industry, Internet Service Provider, SPSS Inc., Internet Service Providers (ISPs), Telephony, Telecom & Utilities, Telecommunications, Internet, Networking
- White papers 1999-03-26
- TelCove's Sweet Deal With Hershey Foods
- Hershey Foods Corporation recognized the criticality of superior communications services for its everyday business transactions. The company was looking for a telecommunications services provider that offered the best combination of local telecommunications services, local access agreements, and a mix of special and value-added services for the twelve buildings located in...
- Tags: Hershey Foods Corp., TelCove, Telephony, Telecom & Utilities, Telecommunications, Networking
- Case studies
- TMN With HACMP Case Study
- This paper is intended to help you install, tailor and configure the Telecommunications Management Network TMN applications in a High Availability Cluster Multi-Processing HACMP environment. Network management is a significant factor impacting the service providers in the telecommunications industry. A highly available system based on HACMP loosely coupled machines, sharing...
- Tags: Disk, Network Management, IBM Corp., Telephony, Telecom & Utilities, Telecommunications, Networking
- White papers
- Sandia National Laboratories Saves Millions With Integrated E-Business Applications
- Sandia National Laboratories, an engineering and science laboratory located in Albuquerque, N.M., was an early adopter of the "commercial business" approach to government, developing several in-house IT systems to standardize and manage its financial operations. However, it still relied heavily on paper-based processes, and its financial systems were not linked...
- Tags: Financial, E-business Application, Sandia National Laboratories, Financial Accounting, Financial Planning, Finance
- Case studies
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